Global ETD Search

211	How exchange inefficiency and relationship quality mediate the influence of relationship marketing on performance : the critical role of customer relationship orientation / Palmatier, Robert W., January 2004 (has links) Thesis (Ph. D.)--University of Missouri-Columbia, 2004. / Typescript. Vita. Includes bibliographical references (leaves 126-135). Also available on the Internet.
212	Organizational transformation of a customer service division to cope with technological change in office automation equipment / Wong, Hon-chung, Wilson. January 1997 (has links) Thesis (M.B.A.)--University of Hong Kong, 1997. / Includes bibliographical references (leaf 101-104).
213	The utilization of Hersey and Blanchard's situational leadership theory to develop a strategy for supporting and training a technical support department in a company serving the Christian community Moyer, Gregory D. January 1900 (has links) Thesis (M.A.)--Lancaster Bible College, Graduate School, 2001. / Includes bibliographical references (leaves 106-108).
214	Customer based time-to-event models for cancellation behavior a revenue management integrated approach / Iliescu, Dan Cristian. January 2008 (has links) Thesis (Ph.D)--Civil and Environmental Engineering, Georgia Institute of Technology, 2009. / Committee Chair: Dr. Laurie A. Garrow; Committee Member: Dr. John D. Leonard; Committee Member: Dr. Mark Ferguson; Committee Member: Dr. Michael D. Meyer; Committee Member: Dr. Patrick S. McCarthy. Part of the SMARTech Electronic Thesis and Dissertation Collection.
215	Disrespect in consumer markets an analysis of causes and effects using the critical incident technique / Kumar, Nidhie. January 2009 (has links) Thesis (M.M.S.)--University of Waikato, 2009. / Title from PDF cover (viewed October 2, 2009) Includes bibliographical references (p. 122-127)
216	The interaction of cognition and affect in consumption experiences : implications for services marketing / Dalakas, Vassilis. January 1999 (has links) Thesis (Ph. D.)--University of Oregon, 1999. / Typescript. Includes vita and abstract. Includes bibliographical references (leaves 144-156). Also available for download via the World Wide Web; free to University of Oregon users. Address: http://wwwlib.umi.com/cr/uoregon/fullcit?p9947975.
217	The utilization of Hersey and Blanchard's situational leadership theory to develop a strategy for supporting and training a technical support department in a company serving the Christian community Moyer, Gregory D. January 2001 (has links) (PDF) Thesis (M.A.)--Lancaster Bible College, Graduate School, 2001. / Includes bibliographical references (leaves 106-108).
218	The impact of service provider citizenship behaviour and relational investments on customer commitment and behaviour : a study of airline customers. Newton, David. January 2003 (has links) (PDF) Thesis (M.Psych.Org.) - University of Queensland, 2003. / Includes bibliography.
219	Customer experience as the strategic differentiator in retail banking / Drotskie, Adri. January 2009 (has links) Dissertation (MBA)--University of Stellenbosch, 2009. / Also available via the Internet. Bibliography.
220	The utilization of Hersey and Blanchard's situational leadership theory to develop a strategy for supporting and training a technical support department in a company serving the Christian community Moyer, Gregory D. January 2001 (has links) Thesis (M.A.)--Lancaster Bible College, Graduate School, 2001. / Includes bibliographical references (leaves 106-108).

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