<div>To capture the dynamic nature of frontline employees’ subjective well-being (SWB) and turnover intention in the hotel industry, this study used Affective Events Theory (Weiss & Cropanzano, 1996) and the unfolding model of employee voluntary turnover (Lee & Mitchell, 1994) to argue the short-term variability in SWB and turnover intention. Using the job demandsresources model (JD-R model) as the framework, this study examined the role of daily job</div><div>demands (challenge stressors, hindrance stressors, and emotional dissonance) and the role of daily job resources (supervisor support, coworker support, and job autonomy). Given that hotel employees work with different supervisors and co-workers and face various guest situations during each shift, these employees may face high work stress and workload. Furthermore, employees in this industry are often requested to perform non-routine tasks. Therefore, their work is highly associated with high job demands and resource variability. Moreover, the study results stress the importance of the moderating role of day-level job resources and the multilevel moderating effects of employees’ individual levels of resilience and self-efficacy. </div><div>The design of the study employed an experience sampling method. Participants were employees who are in guest-facing positions from food & beverage and front office departments in full-service or luxury hotels in the United States. Sixty-five participants completed a one-time baseline survey and a daily diary study twice per day for at least five working days, resulting in a total of 416 day-level observations. The data structure is day nested within each person. The multi-level data was analyzed by using multilevel linear modeling. </div><div>In summary, this study shows that SWB and turnover intention may not always be stable phenomena among hotel employees due to the daily influences of job demands and job resources. In addition, both personal resources and daily job resources were found to mitigate the negative daily influences of job demands. This study helps managers to better understand employees’ feelings on a daily basis and apply strategies for daily management of employee SWB and turnover intention.</div>

Fundação de Amparo a Pesquisa do Estado de Minas Gerais / Ants that collect nectar from plants bearing extrafloral nectaries (EFN) can defend them against the attacks of herbivores. Many cases of this food-for-protection mutualism have been described and the next step is to understand the mechanisms that structure these interactions. In this study, this issue was addressed through field observations and experiments on ant behaviour in studies compiled into five chapters. Specifically, we evaluated the plant\'s investment in attracting ants (nectar quality) and the competitive relationship between ants (resource dominance hierarchies) as structuring mechanisms of ant-plant interactions. The entire study took place in areas of the ecosystem known as Rupestrian Fields, located in Ouro Preto (Brazil), between June 2011 and March 2014. In Chapter 1, we observe that ant-plant interaction network in Rupestrian Fields is nested and generalized as expected for mutualisms, but differs from ant-hemipteran network, its ecological equivalent, despite both share ant species interactions. In Chapter 2, we delve into the study of the effect of resources in interaction frequency, and we showed that the quality more than quantity of nectar determines the pattern of interaction between plants (10 species) and ants (32 species), as well as the benefits of this interaction (conditional outcomes). In the Chapter 3, we focus on the ants to demonstrate, using paired encounters, that ants species are organized in dominance hierarchies based on aggressiveness. This hierarchies affects the numerical dominance based on territoriality and, more importantly, in the dominance of interactions and nectar. Keeping this line of thought, we demonstrated in Chapter 4 that not all ants that collect nectar really protect the plant against herbivores but only the ecological dominant and highly interacted species. Finally, we close the thesis demonstrating in Chapter 5 that the ant species interacted with plants during the day are not the same at night, but this diurnal-nocturnal turnover does not affect the structure of the interactions by only changing the dominant species. This study brings behavioural and empirical evidences on the importance of the identity of the ant species and its ecological dominance, as well the effect of the nectar quality, for the structure of ant-plant interactions and effectiveness of mutualisms. / As formigas que recolhem o néctar das plantas com nectários extraflorais (EFN) podem defendê-las contra ataques de herbívoros. Muitos casos desse tipo de mutualismo foram descritos mas ainda é preciso entender os mecanismos que estruturam essas interações. Neste estudo, esse problema foi abordado através de observações de campo e experimentos sobre o comportamento das formigas compilados em cinco capítulos. Especificamente, foi avaliado o investimento da planta em atrair formigas (qualidade do néctar) e a relação competitiva entre formigas pelo néctar (hierarquias de dominância) como mecanismos estruturadores das interações formiga-planta (partição das interações). Todo o estudo ocorreu em áreas do ecossistema Campo Rupestre, localizadas em Ouro Preto (Brasil), de junho de 2011 a março de 2014. No Capítulo 1, observamos que redes de interação formiga-planta em Campo rupestre é aninhada e generalizada como esperado para mutualismos, mas difere da rede formiga-hemíptero, seu equivalente ecológico, apesar de compartilharem as mesmas espécies de formigas interagentes. No Capítulo 2, nós aprofundamos no efeito dos recursos estruturando interações, e mostramos que a qualidade mais do que a quantidade de néctar determina o padrão de interação entre formigas (32 espécies) e plantas (10 espécies), bem como os benefícios desta interação (benefícios condicionais). No Capítulo 3, nós demonstramos através de encontros interespecíficos pareados que as formigas são organizadas em hierarquias de dominância comportamental baseadas em agressividade. Essa hierarquia afeta a dominância numérica por territorialidade e, mais importante, o domínio das interações e do néctar. Mantendo esta linha de pensamento, demonstramos no Capítulo 4 que nem todas as formigas que coletam néctar realmente protegem a planta contra herbívoros mas somente as espécies dominantes e altamente interagidas. Finalmente, fechamos a tese demonstrando no Capítulo 5 que as espécies de formiga que interagem com as plantas durante o dia não são o mesmo à noite, mas esta rotatividade diurno-noturno não afeta a estrutura das interações devido a troca específica da formiga dominante. Este estudo traz evidências comportamentais e empíricas sobre a importância da identidade de espécies de formiga e sua dominância ecológica, assim como da qualidade do recurso, para a estrutura de rede da formiga-planta e eficácia do mutualismo. / Doutor em Ecologia e Conservação de Recursos Naturais