Date: 2020-06-08 Level: Bachelor thesis in Business Administration, 15 cr Institution: School of Business, Society and Engineering, Mälardalen University Title: Decentralized Environment’s Impact on Employee Performance: A study on how a decentralized environment in the operating & service department impacts employee performance within an organization. Tutor: David Freund Keywords: Employee Performance, Decentralized Environment, Organizational Culture, Job Satisfaction, Motivation, Decision-Making Research Question: How does an operating and service department’s decentralized environment impact employee performance? Purpose: The purpose of this study is to investigate how a decentralized environment affects and influences employee performance within their workplace; with a focus on understanding whether a decentralized environment has a significant impact on the employees’ performance or not. Method: The exploration of this study includes the collection of primary data. The primary data collected for this study was gathered through qualitative interviews with open-ended questions through a Snowball sampling.  Conclusion: Decentralization among other factors mentioned in this paper leads to motivation and satisfaction which the respondents agreed upon leads to an increase in their performance.