Submitted in full compliance with the requirements of the degree of Master of Technology: Dental Technology, Durban University of Technology, 2014. / This study investigated how corporate social responsibility (CSR) is understood within the KwaZulu-Natal dental technology industry, as an indication of the position of the industry nationally. The objectives of this study were to provide clarity regarding how the members of the dental technology industry in KwaZulu-Natal perceive CSR, to determine what is being practised in terms of CSR, and to provide possible insights into how the dental technology industry in KwaZulu-Natal might understand and consider CSR principles going into the future. This is a qualitative study conducted in the interpretive paradigm. The conceptual framework utilised for the study was Carroll’s CSR pyramid (1991) which was reviewed by Ferrell et al. (2010). For the purpose of this study CSR was understood to encompass the economic, legal and ethical aspects of running a business. It further extended into an understanding of philanthropy that goes beyond the primary purpose of a business. Simple random sampling was used to select participants for individual semi-structured interviews. The data collected was analysed using thematic content analysis. This study found that CSR is an unfamiliar term amongst dental laboratory owners and dental technicians. Dental laboratory owners and technicians failed to understand that CSR involves not only the basic aspects of running a business which are economic advancement but also compliance with legislation and ethics considerations. This study found that the poor understanding of CSR by dental laboratory owners and dental technicians stems from a poor understanding of basic business principles as was revealed in reported practices of the industry participants that lacked business ethical consideration. The perceived lack of participation in the industry by the South African Dental Technicians Council was seen to be a contributing factor to unethical behaviour within the industry. A degree of localised philanthropy was found to be practised by some in the industry. However, such practice was not generally accepted as a norm and that the industry should necessarily take cognisance of. The results generated by this study indicate that the dental technology industry’s lack of knowledge and understanding of CSR are such that industry should be informed and educated in CSR practices and that a coordinated approach to CSR practice by the industry is needed.

Submitted in fulfilment of the requirements of the Degree of Master of Technology: Quality, Durban University of Technology, 2014. / There has been a call from society for both the provision of a quality education and for a quality “student” who can contribute to the economy and citizenry of South Africa. It therefore makes sense for any educational structure to develop and adopt, strategies and systems in order to meet these new calls, and to provide technologically relevant education that will meet the demands of modern society. This has led to a renewed need for consistency, conformity and quality within higher education. Concerns about students’ capabilities have been raised, and have led to questions about the accountability of higher education institutions. A quality management system framework may ensure that these higher education structures are able to deliver a quality education to their external and internal customers. This research investigated the current quality management systems used in dental assisting both locally and world-wide, and then developed a quality management system framework to suit South African conditions. An action research study, using data gathered from a purposive census sample, and data obtained by means of a mixed-method approach, was conducted in two phases. A preliminary study (Part A) was conducted amongst the four South African dental assisting education programme providers and deficiencies in the quality management systems of these programmes were identified. The preliminary work (Part B) in this study consisted of a comparative analysis of the quality management systems of a convenience sample of dental assisting education providers in twenty countries. Both good practices and deficiencies in practices were identified. A further review of the literature identified possible solutions to improve the quality of the dental assisting education programmes, and was used as the foundation for the development of the Dental Assisting Higher Education – Quality Management Framework (DAHE-QMF). The results of the preliminary study - the comparative analysis and the literature review - revealed that the development and implementation of a quality management system framework for dental assisting in South Africa could lead to an improvement of the standards of training, and thus the competence of the student. The framework will be presented to the four programme leaders at the four Universities of Technology that offer dental assisting education for their consideration of partial/total adaptation of the framework.