The purpose of this study was to assess perceptions of the Lichtenburg community regarding service delivery and communication by the Department of Home Affairs (DHA) in The Lichtenburg municipality. A structured questionnaire was used to gather data from a sample of 80 respondents. The questionnaire consisted of four sections that the respondents were to answer. The study revealed that DHA officials in Lichtenburg are trained, that they adhere to the Bathe Pele Principles, are good communicators and that they also maintain high ethical standards. Officials also have access to the necessary equipment, and have the necessary time and support to render services to the public. Although there are some shortcomings among officials - such as the absence of name tags, office cleanliness and the unfriendliness among some officials - respondents are still happy to conduct business with the DHA in Lichtenburg. Some of the shortcomings identified can be addressed within a short space of time, such as consistently wearing name tags. Addressing other shortcomings, such as the provision of human resources, will require the attention of the top ranks of government leadership, who will need to incorporate these into their planning processes. In general, the DHA in Lichtenburg is trying its best to render efficient and effective services to its clients. The study found that the public knows what is expected from the DHA when they require its services, and they are able to express these views freely. The DHA interacts with the public on a daily basis in rendering essential services such as the issuance of identification documents, passports, birth, marriage and death certificates; and its clients cannot obtain these anywhere else. Consequently, it is essential that the DHA maintains high ethical standards. It is important for the DHA to provide regular training and workshops to help its employees to keep abreast of new developments. This will help to ensure that the department maintains a high level of service delivery. The study's findings should serve as a guide to measure the performance of other DHA offices. It is recommended that regular studies of this nature be conducted to help identify any gaps in service, and to address them accordingly. / M Development and Management, North-West University, Potchefstroom Campus, 2014

The purpose of this study was to assess perceptions of the Lichtenburg community regarding service delivery and communication by the Department of Home Affairs (DHA) in The Lichtenburg municipality. A structured questionnaire was used to gather data from a sample of 80 respondents. The questionnaire consisted of four sections that the respondents were to answer. The study revealed that DHA officials in Lichtenburg are trained, that they adhere to the Bathe Pele Principles, are good communicators and that they also maintain high ethical standards. Officials also have access to the necessary equipment, and have the necessary time and support to render services to the public. Although there are some shortcomings among officials - such as the absence of name tags, office cleanliness and the unfriendliness among some officials - respondents are still happy to conduct business with the DHA in Lichtenburg. Some of the shortcomings identified can be addressed within a short space of time, such as consistently wearing name tags. Addressing other shortcomings, such as the provision of human resources, will require the attention of the top ranks of government leadership, who will need to incorporate these into their planning processes. In general, the DHA in Lichtenburg is trying its best to render efficient and effective services to its clients. The study found that the public knows what is expected from the DHA when they require its services, and they are able to express these views freely. The DHA interacts with the public on a daily basis in rendering essential services such as the issuance of identification documents, passports, birth, marriage and death certificates; and its clients cannot obtain these anywhere else. Consequently, it is essential that the DHA maintains high ethical standards. It is important for the DHA to provide regular training and workshops to help its employees to keep abreast of new developments. This will help to ensure that the department maintains a high level of service delivery. The study's findings should serve as a guide to measure the performance of other DHA offices. It is recommended that regular studies of this nature be conducted to help identify any gaps in service, and to address them accordingly. / M Development and Management, North-West University, Potchefstroom Campus, 2014

The project explores the expression of meaning in architecture against the backdrop of the City of Tshwane Metropolitan Municipality as post-apartheid capital city. The architectural aim of the project is the consolidation of the National Department of Home Affairs and the design of the headquarters of this department. The project starts with a brief exploration of the context of a post-colonial and post-apartheid city, and the aims and identity linked to an African democracy in the context of multiple cultural identities. The search for a national identity is linked to the existential question of ‘being’, which is related to an experiential understanding of physical surroundings. Case studies include recent public buildings that form part of an era of searching for identity and contribute to the discovery of an underdeveloped element of multi-sensory experience in recent architectural projects related to the new democratic government. / Dissertation (MArch(Prof))--University of Pretoria, 2010. / Architecture / unrestricted

Faculty of Humanities School of Socil Sciences 9911005m ChambaLarry@hotmail.com / This thesis is a study of how West Africa immigrants experience immigration into South Africa, and how they are affected by their new context. Based on interview schedule (survey), in-depth interviews, observations (direct and indirect), primary and secondary sources, some 112 Cameroonians and Nigerians (72 Cameroonians and 40 Nigerians) were studied between May 2001 and December 2003. The study revealed that, xenophobia, discrimination, and the South African affirmative action, make it difficult for West African immigrants to achieve their goals in the country. From an overall perspective, these immigrants are not allowed to work or study; they suffer harassment, social exclusion and gross human rights abuses in the country. While the majority of these immigrants have actually abandoned their home countries for South Africa, various reasons account for their immigration into South Africa. A study of the factors influencing West African immigration into South Africa, found that, although several factors account for West African immigration into South Africa, the factors are interlinked to one another, and not independent in themselves. I showed that, although push and pull factors, such as political, economic, socio-cultural factors, communication and technological advances, proximity, precedence and tradition of migration influence West African immigration into South Africa, the role of family pride, usually ignored in most migration studies is fast becoming an emerging push factor of migration in the West African sub-region. In South Africa, West African immigrants interact with the general public, as well as some government institutions most notably, the Department of Home Affairs. An examination of past and current immigration policy, the Department of Home Affairs, and the general public found that although immigrants enter South Africa with the hope of improving their lives, and those of family members back home, they are socially excluded; suffer from serious human rights abuses, discrimination and xenophobic hostility. The Aliens Control Act of 1991, the new Refugee Act of 1998, negative attitude of some officials, interpreters and the general public, a simultaneous increase in the iii number of immigrants with unemployment, lack of socialization between South Africans and West Africans, apartheid isolation and indoctrination of South Africans, and the role of the media have all contributed to the high levels of discrimination and xenophobic hostility West Africans experience in South Africa. I have termed this fear and dislike of West Africans, and the resultant negative reactions by South Africans ‘Westaphobia’. The study saw West African immigrants as socially excluded in South African. An examination why, revealed the factors and the reasons as another facet of discrimination and xenophobia. It was found that, immigrants adapt in various ways to resist discrimination and xenophobia, and in the course of adapting, modify their personal identities, giving rise to multiple identities. Such hybridities were evident in immigrants dressing, dancing and hairstyles, expressive gestures, having more South African friends, changing legal status, joining, forming and organizing social functions. Despite experiences of discrimination, xenophobia and exclusion, the study found that immigrants implement certain strategies to ensure their survival in South Africa. In the midst of these problems, some immigrants still manage to succeed in their businesses and other under takings. Immigrants’ high concentration in Hillbrow with its commercial and locational advantages, initial capital through immigrants’ networks, the use of family labor, are all added advantages. The study also found that through small business activities, and the trading of ethnic goods, immigrants are able to survive and send remittances back home. At the same time, trading in and consuming ethnic goods help strengthened immigrants self-identification, unify and link them to their roots. Further revelations saw some of the immigrants as transmigrants, who develop hybrid identities, and live their lives across boundaries. In this way, they are able to succeed despite their status as the undesirables in South Africa. Others are pushed to the wall, and are forced to transgress various margins of the law, to ensure their survival, resist discrimination and xenophobic hostility in South Africa. For some, transgressing margins of the law is the fastest means of amassing wealth to be able to live a better live in South Africa, and still take care of family members in their home countries.

Magister Artium - MA / International migration has been a growing phenomenon in the West African community from the late 1960s as the colonial period came to an end and most West African countries gained their independence. During this period this migration trend was essentially from West Africa to Europe facilitated by the relationship that existed between West African states and their former colonial master. In the 1990s Western countries started restricting immigration by applying stricter immigration laws. West Africans who could not make it to the West sought alternative destinations like South Africa where the apartheid regime had just come to an end and the first elected democratic government had been installed in 1994. West Africans in South Africa are mostly economic immigrants and as South Africa's immigration policies changed this group of people faced challenges to acquire the documents required to legalize their stay in the country. This study seeks to analyze why West Africans chose to immigrate to South Africa and specifically Cape Town, their struggle for documentation and the extent to which the possession or non-possession of the correct documents affected their lives in Cape Town. It drew on interviews with Nine West Africans to try and understand this.The study found out that the main reason for West African immigration to South Africa after 1994 was because of the fall of the apartheid regime and the coming to power of the ANC government which re-established diplomatic and economic relations with most West African states. Countries in the West African region were faced with crisis in the 1980s as a result of policies that were implemented in the pursuit to address the ills of colonialism. As the economies of most of these countries declined, most West Africans were faced poverty and became desperate. In their quest for a better live West Africans embarked on immigrating to more developed and affluent countries. Initially they were immigrating to the countries of their colonial masters but with time as more people were immigrating, other destinations in Europe and North America became sought after. Restrictive immigration policies in these countries forced West African to look for new destinations to go to. They found that in South Africa after 1994. Apart from the economic crisis in the West African region, poor governance, corruption, political suppression and tribalism served as push factors in contributing to the immigration of West Africans to South Africa. As pull factors, the reliance on kinship played an important part in most West Africans who immigrated to South Africa. Many of them relied on the friends and family who were resided in South Africa for information, directions and support to make the journey and eventually join them were they are based. The picture and information that the mass media projected about South Africa also had a huge impact on the perception people had about the country. These perceptions contributed to the decision of West Africans to immigrate to South Africa. This study explored the range of visas West Africans sought to enter the country. It found that the visa they chose to apply for was not necessarily the real purpose of their visit but was the most convenient. This allowed them entry into the country and once in they sought other visas and permits to legalise their stay. This study found that it was a long hard journey to convert asylum permits to refugee permits Further the struggle over documentation was mainly because of the logistical short comings of the Department of Home Affairs. This study argues that it is the Department of Home Affairs that renders many of them illegal due to delays in processing the permits. .While they waited for documents, the lives of applicants were full of insecurity and there were difficulties in making a living. The informal sector provided one avenue for some. This thesis argues that applicants were desperate for the correct documents but even though they eventually acquired them these did not necessarily open up opportunities.

The South African public sector is important for the sustainable growth and development of the country. One of its major responsibilities is to ensure that all citizens have access to and receive the services they need. The manner in which public sector institutions are structured has an impact on the delivery of effective and efficient services to citizens.Achieving a high degree of productivity is an important objective of public service organisations across the world given the pressure to deliver quality public goods and services within the limits of ever-increasing resource constraints. The South African Public Service is no exception to this global phenomenon. The focus on the public service is therefore continuously to improve performance to meet citizens’ needs. Where as performance is directed at measuring outputs achieved, productivity goes an important step further by measuring the relationship between the resources used to achieve outputs. The focus of this study is the analysis of change and transformation strategies in the Department of Home Affairs, Province of the Eastern Cape. The primary purpose was to assess the current state of service delivery in the Department of Home Affairs and to ascertain how continuous monitoring and evaluation could be factored in to enhance the delivery of services. The target population was the employees and clients of the Department of Home Affairs. Employees were selected randomly and asked to participate in the study. The sample was a convenient-purposive sampling and a quantitative research questionnaire was used.

Thesis (MPA.) -- University of Limpopo, 2002 / Refer to document

The South African public sector is important for the sustainable growth and development of the country. One of its major responsibilities is to ensure that all citizens have access to and receive services. Achieving a high degree of productivity is an important objective of public service organisations across the world, given the pressure to deliver quality public goods and services within the limits of ever-increasing resource constraints. The South African public service is no exception to this global phenomenon. The challenge of the public service is therefore to continuously improve performance in order to meet citizens’ needs. The focus of this study is the challenges facing service delivery in the Department of Home Affairs. The aim of this study is to explore and describe the challenges that hinder full transformation and maximum customer/client satisfaction in regards to service delivery offered by the Department of Home Affairs. The objectives are: to identify the challenges experienced by staff offering services to clients at the Department of Home Affairs and to identify the problems experienced by clients who receive services at Home Affairs. The study employs a qualitative research methodology and uses observation and individual interviews as data collections tools. The findings from both sources indicate that the clients were not happy with the quality of service they receive at the ID section. Amongst other things, they complained about lack of information, lack of guidance, unprofessional staff, and technical problems that they had experienced. However, the staff also encountered a number of challenges, including being short staffed, lack of resources, and system problems as the system is new to them and they have not received enough training before it was implemented.

M. Tech. Business Informatics / Addresses the adoption of emerging technology through blended learning. In the study, the Department of Home Affairs has just adopted a new traveler processing system. To use this emerging technology, employees had to be trained, and blended learning was seen as an appropriate training style. The emerging technology, the new passport scanning readers, posed challenges that are unpacked in this mini-dissertation.

The purpose of this study is to explore the manager-subordinate conflicts or disagreements in relation to performance appraisal in the Department of Home Affairs in Tshwane area. An understanding of the reasons for manager-subordinate conflicts pertaining to performance appraisal is essential in order to identify viable solutions for improving workplace relations and morale. In order to achieve the purpose of this study, a qualitative research design was adopted, whereby semi structured interviews were used to collect data. A sample of twenty five research participants was selected from five offices of the Department of Home Affairs in Tshwane area using a purposive sampling strategy. Qualitative content analysis was conducted to analyse data obtained through interviews and observations. The major findings of the study revealed that performance bonuses and biased ratings are the sources of conflicts or disagreements between managers and subordinates in relation to performance appraisals. Therefore, is recommended that the National Department of Home Affairs should expose both managers, supervisors and operational staff members to training and development to ensure an effective performance appraisal process. In addition, managers and supervisors should be equipped with necessary conflict management skills to resolve manager-subordinate conflict in the workplace. / Public Administration / M. Admin. (Public Administration)