The concept of a digital twin was originated by Nasa who used advanced simulation techniques during their first moon landing but has since evolved and the areas of application have broadened considerably. In recent years, the phenomenon has received a lot of attention in relation to the real estate industry in particular, which have been followed by plenty of research into digital twins within the informatics field. However, there is still a great lack of studies that focus on the supplier’s perspective of the implementation. Therefore, the aim of this study is to identify the root causes of perceived challenges with digital twins from a supplier perspective by identifying what gives rise to problems and difficulties with the implementation of digital twins. This research contributes empirically by delving into the supplier's viewpoint, enhancing theoretical understanding through the identification of underlying causes, and practically by proposing ways to manage these foundational challenges effectively. The findings underscore the importance of addressing the knowledge gap between suppliers and clients early in the implementation process, recommending organizational and technical strategies to optimize digital twin utilization and management.