This thesis contains a proposal for digitization and data capture from invoices, including the process of scanning, and other specific processes associated with the digitization of documents.

The research aims to establish a framework whereby performance management systems can be assessed in terms of its effectiveness. The industry in which research is conducted is the call centre industry in South Africa. / The field of Performance Management is receiving more attention today than ever before. This is due to the fact that many companies are becoming more and more frustrated by the ‘disconnect’ that exists between formulating their strategy and successful delivery against it. The aim of this research is to determine how performance is managed in organisations, but more importantly, how it should be managed. To this end, this research considers the total endeavour required to manage performance as a system, and wishes to contribute towards specifying how this system must ‘hang together’. This research is conducted against the backdrop of the call centre industry in South Africa. The call centre industry is an area of potential growth in South Africa and in need of evaluating and improving their performance results to meet or exceed the international benchmarks. This level of global pressure makes call centres an appropriate subject of analysis on a topic such as Performance Management. The nature of this research was mostly exploratory, by firstly reviewing existing theory and literature relevant to this subject. Subsequent to this, two assessment instruments were used to assess the desired situation with regards to Performance Management Systems in South African call centres. The one instrument was developed as a result of the theory and literature reviewed during this research project (the PMSAI). Another, existing, instrument, the PMA®, (De Waal, 2004) was also used to provide a different view and provides an opportunity to triangulate this project. It also addresses the current status of Performance Management Systems in South African call centres to highlight shortcomings as a basis to review and improve these systems. The main findings of this research are that a successful Performance Management System should take cognisance of a number of factors in- and outside of the organisation as well as the interplay between ‘hard’ and ‘soft’ elements in the system. Examples of these factors are the industry and focus of the organisation, as well as what the Performance Management System must be used for. Examples of ‘hard’ vs ‘soft’ elements are responsibilities for performance targets (hard) and the level of buy-in to achieve the targets (‘soft’). In the end, a perfect ‘answer’ to Performance Management is elusive and is likely to remain so mainly due to the inherent complexity and level of variety that this system must cater for.

This study examines the disclosure of forward-looking information in annual reports of companies listed on Zimbabwe Stock Exchange (ZSE). It aims to determine if ZSE listed companies disclose forward-looking information and if they do disclose, how helpful the information is to the intended users of the annual report for decision making purposes? The factors proposed for the investigation are therefore disclosure and effectiveness of the forward-looking information. Since the annual reports represent the main source of voluntary disclosures of forward-looking information, the investigation uses a disclosure index based on an analysis of the statements made by management in annual reports of the companies listed on ZSE. In this study, the level of forward-looking information disclosed in the annual reports of the firms is examined in three broad categories namely, (a) context, nature, objectives and strategies, (b) drivers of development and performance, and (c) financial position, analysis and explanations . We find that companies do disclose forward-looking information. However, 9 out 10 companies sampled reflect that the level of disclosure lacks the critical detail and clarity necessary for decision making by its intended users. On average, excluding Old Mutual that is listed on the London and Johannesburg Stock Exchanges and has the highest score of 4 (i.e. above average disclosure - information is rich and detailed and contains key information), ZSE companies disclosed below average forwardlooking information insufficient to give a clear understanding of the position and performance of the company. The findings also suggest that companies disclosed forward-looking information without fully understanding the implications of the disclosure of such kind of information. This is evident in that, except for Old Mutual, no disclaimers or any notes were made by companies to cover themselves from litigations that could arise as a result of such disclosure. This could also suggest that Zimbabwe is not a litigious country in as far as reporting by companies is concerned. / Graduate School of Business Leadership / MBL

A agricultura familiar é responsável por aproximadamente 70% do alimento que chega à mesa do brasileiro (51% das aves, 58% do leite, 69% das hortaliças, 70% do feijão e 83% da mandioca) e está presente em aproximadamente 4.600 municípios do Brasil (MDA, 2015). Dessa forma, essa atividade tem papel fundamental para a oferta de alimentos e equilíbrio econômico e social das regiões. O presente trabalho buscou diagnosticar o perfil gerencial dos pequenos produtores familiares em administrar suas propriedades, no âmbito do município da Região Metropolitana de Ribeirão Preto. Além disso, buscou-se entender quais aspectos influenciam positiva e negativamente a realização de atividades gerenciais nos pequenos estabelecimentos. Para tanto, utilizou-se como base o diagnóstico de competitividade do agronegócio, que levantou informações de 104 produtores da Região Metropolitana de Ribeirão Preto, SP. Os dados foram processados pela análise multivariada, por meio das técnicas de análise de componentes principais e pela análise de agrupamento. A análise quantitativa revelou que os respondentes que se dedicavam às atividades de planejamento, produção e gestão financeira tendem a realizar, também, outras atividades gerencias. Além disso, revelou que esses produtores têm como principal foco atividades internas, apontando uma tendência em negligenciar aspectos relacionados ao mercador consumidor. O estudo mostrou, ainda, a heterogeneidade dos respondentes ao caracterizar grupos de acordo com seu perfil gerencial resultando em uma tipificação caracterizada pelo acesso à educação formal e a experiência profissional em outras áreas. Por fim, o estudo sugere, também, a necessidade da avaliação da efetividade das políticas públicas de fomento à agricultura familiar e de reforma agrária, figurando esses, como um vasto e importante campo para o desenvolvimento de futuras pesquisas. / Family agriculture represents approximately 70% of the food that comes to the Brazilian table (51% of birds, 58% of milk, 69% of vegetables, 70% of beans and 83% of cassava) and is present in approximately 4,600 municipalities of Brazil (MDA, 2015). In that way, this activity takes a fundamental role for the food supply and the economic and social balance of the regions. The present work sought to diagnose the managerial profile of small family farmers in managing their properties within the municipality of the Metropolitan Region of Ribeirão Preto. In addition, sought to understand which aspects positively and negatively influence the performance of managerial activities in small establishments. For this purpose, the agribusiness competitiveness diagnosis was used as a basis, which gathered information from 104 producers from the Metropolitan Region of Ribeirão Preto, SP. The data were processed by multivariate analysis using main component analysis techniques and cluster analysis. Finally, the results obtained in the multivariate analysis were interpreted in order to qualitatively complement the results obtained with the quantitative stage. The quantitative analysis revealed that respondents engaged in planning, production and financial management activities also tended to perform other management activities. It, also, revealed that these producers have as main focus internal activities, pointing out a tendency in neglecting aspects related to the consumer merchant. The study also demonstrated the heterogeneity of the respondents in characterizing groups according to their managerial profile, resulting in a typification characterized by access to formal education and professional experience in other areas. Finally, the study suggests the need of evaluating the effectiveness of public policies for the promotion of family agriculture and agrarian reform, which are a vast and important field for the development of future research.

Graduation theses deals with problems of nuclear energetics and its impact on the environment. It presents the progress of nuclear power station in all contexts and tries to demostrate that the nuclear energetics is unavoidable progression. The work further describes the influence of Nuclear power station Dukovany on its close environment, especially on animals, plants and the health of inhabitants.

The thesis focuses on a characterization of an integrated method of enterprise management called GRC (Governance, Risk management & Compliance), a description of its components in a relation to the enterprise management and explores software tools dedicated to support this approach to the management. The thesis gives examples of some of the most significant frameworks for the management of GRC's components and illustrates a real life use of this method on an example of two Czech companies.

This thesis focuses on the explanation and description of selected methods used to optimize the costs involved in the construction industry. The main objective of the work is to directly apply one chosen method at a given construction company and by use of this process recommend changes ultimately leading to cost optimization. Company data, based on defined indices, was compared with the data from public institutions. The merit of the indices were individually evaluated resulting in recommended proposals for future development.

В магистерской диссертации рассматриваются теоретические основы управления оборотным капиталом предприятия; представляется экономическая сущность и структура оборотного капитала; указываются источники формирования оборотного капитала предприятия; обосновываются организационные и финансовые решения по повышению эффективности управления оборотным капиталом; оценивается экономический эффект внедрения разработок автора на конкретном предприятии. / The master's thesis deals with the theoretical foundations of enterprise working capital management; It represents the economic essence and structure of working capital; indicated sources of working capital of the enterprise; substantiates organizational and financial solutions to improve the efficiency of working capital management; estimated economic effect of the introduction of the author's research on a particular company.

This thesis is a study of why and how an authority model of managing state-owned enterprises has remained popular in Taiwan through the past two decades. The subject was chosen because it has to date, been a neglected subject in the literature on Taiwan, even though it is significant to any serious examination of Taiwan's continuing political development and the government's approach to governance. Taiwan has experienced three major milestones of political democratisation over the period, each greatly enhancing the democratic characteristics of the state and also reflecting a degree of absorption of global political and economic pressures. Taiwan's political democratisation has been widely discussed in recent years, but not much attention has been paid to the effect of the political changes on its public sector management. The discussions have simply speculated that the Taiwanese government no longer uses the authoritarian way of governing the country, in keeping with its promotion of democratic development. However, this research clearly indicates that the change of political regime from the previous Kuomintang (KMT) to the Democratic Progressive Party (DPP) has not meant any significant change in the way state-owned enterprises are managed. The approach of the DPP government resembles that of the KMT government in that it continues with an authoritarian way of managing state-owned enterprises, despite the party's long established commitment to a democratic way. In other words, this huge change has not meant state-owned enterprises are any better placed than they were previously in terms of having a greater degree of enterprise management autonomy. This research also shows that Taiwanese governments, regardless of which of the two parties is in power, manipulate state-owned enterprise management using the enterprises as a major means of achieving multiple political objectives. In particular, it has become almost endemic in Taiwan's politics that the ruling party manipulates state-owned enterprise management in order to win political elections and protect its political position. In this sense, it has become evident that the democratic way of governance has still not been used within this part of the government yet.

Made available in DSpace on 2009-11-18T19:00:53Z (GMT). No. of bitstreams: 1 decotelli.pdf: 363419 bytes, checksum: c410e31b8ec8fcb3a299a7b8cd19aa7b (MD5) Previous issue date: 2008 / The scene prevalecente, in this work was to analyze the capacity of BANRISUL - Bank of the State of the Rio Grande Do Sul, as bank of public control, was assumen of the continued increase of the profitability of the Brazilian banking sector, remaining itself as a brought up to date financial institution tecnologicamente and managemental structuralized by mechanisms of brought up to date taking of decision and permanently revised in compatibility with the increasing instabilidades imposed for the incited competition of the banking sector in adequacy with the macroeconomic volatillidades. On the basis of the extremely positive performance in the analyzed period enters 1997 the 2007, the commercial strategy remains focada in the constant improvement of the rendering of services and in the growth of the credit average small the physical people and the e companies. The abrangência of the attendance points and the ample base of customers are aggregate advantages to an exclusive differential: the Banricompras, the biggest card of proper mark of Latin America. Stronger and income-producing, with an adequate and transparent management, the BANRISUL follows in propósito de to gain position of prominence in the national economic-financial scene. / O cenário prevalecente, nesse trabalho é o de analisar a capacidade do BANRISUL - Banco do Estado do Rio Grande do Sul, em sendo banco de controle público, apropriou-se de continuado aumento de lucratividade e eficiência na gestão empresarial; mantendo-se como uma instituição financeira atualizada tecnologicamente e estruturada por mecanismos de tomada de decisão e permanentemente revisados em compatibilidade com as crescentes instabilidades impostas pela acirrada concorrência do setor bancário em adequação às volatilidades macroeconômicas. Com base no desempenho extremamente positivo no período analisado entre 1997 a 2007, a estratégia como empresa permanentemente engajada na busca do constante aprimoramento da prestação de serviços e no crescimento do crédito a pessoas físicas e jurídicas. A abrangência dos pontos de atendimento e a ampla base de clientes são vantagens agregadas a um diferencial exclusivo: o Banricompras, o maior cartão de marca própria da América Latina. Mais forte e rentável, com uma gestão adequada e transparente, o BANRISUL segue no propósito de ganhar posições de destaque no cenário econômico-financeiro nacional.