A convergência das habilidades técnicas com as de resiliência contribui para promover um ambiente que opere de maneira segura e eficiente. Nesta busca, pretende-se obter um sistema que mantenha o processo operante durante os infortúnios, em especial, os inesperados. Além disso, utiliza-se o conhecimento de engenharia de resiliência, tema deste estudo, que é a capacidade de um sistema ajustar o seu desempenho e, desta forma, lidar com situações críticas. O objetivo geral desta dissertação é a identificação de habilidades de resiliência utilizadas na execução de atividades de manutenção emergencial de problemas na rede elétrica de uma distribuidora de energia. Neste trabalho, são abordadas as atividades de eletricistas e operadores do Centro de Operações da Distribuição (COD) da empresa estudada. Os objetivos específicos são: (1) investigar a forma de aplicação dos filtros utilizados no processo de recrutamento e seleção da empresa para verificar se as habilidades de resiliência são contempladas e (2) propor melhorias no processo de treinamento, com base nas informações e nos resultados obtidos, bem como nos processos da empresa para facilitar e minimizar a necessidade do uso das habilidades de resiliência identificadas. Assim, sob o prisma da Engenharia de Resiliência, este estudo visa à melhor compreensão do processo de seleção e recrutamento, bem como ao treinamento destes profissionais para a sua melhoria. / The convergence of technical skills with resilience contributes to foster an environment that works safely and efficiently. The objective of this search is to obtain a system in which the functioning of the process is maintained during misfortunes, or unexpected events. Furthermore, the study approaches resilience engineering knowledge as its core subject, which is the capacity of a system to adjust its performance in order to be able to deal with critical situations. The main goal of this thesis is to identify resilience skills while performing emergency maintenance activities and diagnosing problems in the electrical network during events involving equipment failures at an energy distributor. This paper approaches the activities of the operators of the Distribution Operations Center (COD) of the company in the study. The specific objectives are: (1) to investigate the way the filters are used in the recruitment and selection process of the company to verify whether resilience skills are included, and (2) to propose improvements in the training process based on the data and results obtained, as well as on other processes of the company to facilitate and minimize the identified need for resilience skills. This way, under the Resilience Engineering perspective, this study aims at obtaining a better understanding of the recruitment and selection process, as well as improving professional training.

Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

Selection and selection procedures play a key role in the ability of organisations to compete successfully in the complex global and local environment. South Africa is experiencing a serious artisinal and technical skill shortage. Given the unemployment issues and the quest for people to fill the skill shortage gap it is important for organizations to find possible solutions to ensure that they stay competitive and effective in the labour market. Research suggests that at least 12 500 artisans need to be produced each year from 2006 to 2010 to meet the demand for skilled workers. To address above mentioned challenge organizations have to develop strategies to assist them to select individuals with the best chance to succeed in training. Unfortunately, the solution is not simple as organisations have a multitude of influences and pressures which affect their decisions regarding selection procedures. Selection of individuals is becoming an increasingly complex science as organisations have to select a capable and representative workforce. They must thus select candidates that are most likely to benefit from what is offered educationally, meet the requirements stipulated in South Africa's Labour legislation, and will perform most successfully in the specific trade. Bad practice can lead to costly litigation. The objectives of this mini-dissertation were to assess the empirical validity of the Technical Test Battery (TTB), as ability test and the Learning Potential Computerised Adaptive Test (LPCAT) as learning potential test as predictors of academic success of first year apprentice electrician students at a South African technical college serving a mining community. The study explored the current local employment issues that affect selection for training in the technical fields. The difference between the measurement of cognitive ability and learning potential were examined and the nature of the constructs of cognitive ability and that of learning potential were discussed. In the empirical study one of the objectives was to determine whether there was a relationship between the TTB and the LPCAT as two different predictors of the academic success of first yar apprentice electrician students. The difference in the empirical (predictive) validity of the two psychometric selection instruments, if only one of the tests as opposed to if both were used in combination, were examined. Another objective was to determine if there were any differences regarding the scores on the TTB and LPCAT of students from the designated group as opposed to that of students from non-designated groups. Finally this study explored whether the TTB and LPCAT were valid predictors to be used as selection instruments for apprentice electrician students in the South African context The research method consisted of a literature review and an empirical study. The empirical validity of the two predictor tests was validated in terms of the accuracy with which the selection instruments predicted the students' future performance. This research can be categorized as descriptive quantitative research. The TTB and LPCAT scores of a sample of 89 selected apprentice electricians were compared with the number of attempts they used to pass a phase test. Data was analysed by means of descriptive statistics. Pearsons Product Moment Correlation Coefficient, t-tests, ANOVAs as well as discriminant analysis were also used to reach the research objective. Statistically significant relationships were found between the predictor and criterion variables. The results confirm that the TTB and LPCAT are indeed empirical valid tests that can be used in the selection of apprentice electricians. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

Selection and selection procedures play a key role in the ability of organisations to compete successfully in the complex global and local environment. South Africa is experiencing a serious artisinal and technical skill shortage. Given the unemployment issues and the quest for people to fill the skill shortage gap it is important for organizations to find possible solutions to ensure that they stay competitive and effective in the labour market. Research suggests that at least 12 500 artisans need to be produced each year from 2006 to 2010 to meet the demand for skilled workers. To address above mentioned challenge organizations have to develop strategies to assist them to select individuals with the best chance to succeed in training. Unfortunately, the solution is not simple as organisations have a multitude of influences and pressures which affect their decisions regarding selection procedures. Selection of individuals is becoming an increasingly complex science as organisations have to select a capable and representative workforce. They must thus select candidates that are most likely to benefit from what is offered educationally, meet the requirements stipulated in South Africa's Labour legislation, and will perform most successfully in the specific trade. Bad practice can lead to costly litigation. The objectives of this mini-dissertation were to assess the empirical validity of the Technical Test Battery (TTB), as ability test and the Learning Potential Computerised Adaptive Test (LPCAT) as learning potential test as predictors of academic success of first year apprentice electrician students at a South African technical college serving a mining community. The study explored the current local employment issues that affect selection for training in the technical fields. The difference between the measurement of cognitive ability and learning potential were examined and the nature of the constructs of cognitive ability and that of learning potential were discussed. In the empirical study one of the objectives was to determine whether there was a relationship between the TTB and the LPCAT as two different predictors of the academic success of first yar apprentice electrician students. The difference in the empirical (predictive) validity of the two psychometric selection instruments, if only one of the tests as opposed to if both were used in combination, were examined. Another objective was to determine if there were any differences regarding the scores on the TTB and LPCAT of students from the designated group as opposed to that of students from non-designated groups. Finally this study explored whether the TTB and LPCAT were valid predictors to be used as selection instruments for apprentice electrician students in the South African context The research method consisted of a literature review and an empirical study. The empirical validity of the two predictor tests was validated in terms of the accuracy with which the selection instruments predicted the students' future performance. This research can be categorized as descriptive quantitative research. The TTB and LPCAT scores of a sample of 89 selected apprentice electricians were compared with the number of attempts they used to pass a phase test. Data was analysed by means of descriptive statistics. Pearsons Product Moment Correlation Coefficient, t-tests, ANOVAs as well as discriminant analysis were also used to reach the research objective. Statistically significant relationships were found between the predictor and criterion variables. The results confirm that the TTB and LPCAT are indeed empirical valid tests that can be used in the selection of apprentice electricians. / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2008.

A convergência das habilidades técnicas com as de resiliência contribui para promover um ambiente que opere de maneira segura e eficiente. Nesta busca, pretende-se obter um sistema que mantenha o processo operante durante os infortúnios, em especial, os inesperados. Além disso, utiliza-se o conhecimento de engenharia de resiliência, tema deste estudo, que é a capacidade de um sistema ajustar o seu desempenho e, desta forma, lidar com situações críticas. O objetivo geral desta dissertação é a identificação de habilidades de resiliência utilizadas na execução de atividades de manutenção emergencial de problemas na rede elétrica de uma distribuidora de energia. Neste trabalho, são abordadas as atividades de eletricistas e operadores do Centro de Operações da Distribuição (COD) da empresa estudada. Os objetivos específicos são: (1) investigar a forma de aplicação dos filtros utilizados no processo de recrutamento e seleção da empresa para verificar se as habilidades de resiliência são contempladas e (2) propor melhorias no processo de treinamento, com base nas informações e nos resultados obtidos, bem como nos processos da empresa para facilitar e minimizar a necessidade do uso das habilidades de resiliência identificadas. Assim, sob o prisma da Engenharia de Resiliência, este estudo visa à melhor compreensão do processo de seleção e recrutamento, bem como ao treinamento destes profissionais para a sua melhoria. / The convergence of technical skills with resilience contributes to foster an environment that works safely and efficiently. The objective of this search is to obtain a system in which the functioning of the process is maintained during misfortunes, or unexpected events. Furthermore, the study approaches resilience engineering knowledge as its core subject, which is the capacity of a system to adjust its performance in order to be able to deal with critical situations. The main goal of this thesis is to identify resilience skills while performing emergency maintenance activities and diagnosing problems in the electrical network during events involving equipment failures at an energy distributor. This paper approaches the activities of the operators of the Distribution Operations Center (COD) of the company in the study. The specific objectives are: (1) to investigate the way the filters are used in the recruitment and selection process of the company to verify whether resilience skills are included, and (2) to propose improvements in the training process based on the data and results obtained, as well as on other processes of the company to facilitate and minimize the identified need for resilience skills. This way, under the Resilience Engineering perspective, this study aims at obtaining a better understanding of the recruitment and selection process, as well as improving professional training.

A convergência das habilidades técnicas com as de resiliência contribui para promover um ambiente que opere de maneira segura e eficiente. Nesta busca, pretende-se obter um sistema que mantenha o processo operante durante os infortúnios, em especial, os inesperados. Além disso, utiliza-se o conhecimento de engenharia de resiliência, tema deste estudo, que é a capacidade de um sistema ajustar o seu desempenho e, desta forma, lidar com situações críticas. O objetivo geral desta dissertação é a identificação de habilidades de resiliência utilizadas na execução de atividades de manutenção emergencial de problemas na rede elétrica de uma distribuidora de energia. Neste trabalho, são abordadas as atividades de eletricistas e operadores do Centro de Operações da Distribuição (COD) da empresa estudada. Os objetivos específicos são: (1) investigar a forma de aplicação dos filtros utilizados no processo de recrutamento e seleção da empresa para verificar se as habilidades de resiliência são contempladas e (2) propor melhorias no processo de treinamento, com base nas informações e nos resultados obtidos, bem como nos processos da empresa para facilitar e minimizar a necessidade do uso das habilidades de resiliência identificadas. Assim, sob o prisma da Engenharia de Resiliência, este estudo visa à melhor compreensão do processo de seleção e recrutamento, bem como ao treinamento destes profissionais para a sua melhoria. / The convergence of technical skills with resilience contributes to foster an environment that works safely and efficiently. The objective of this search is to obtain a system in which the functioning of the process is maintained during misfortunes, or unexpected events. Furthermore, the study approaches resilience engineering knowledge as its core subject, which is the capacity of a system to adjust its performance in order to be able to deal with critical situations. The main goal of this thesis is to identify resilience skills while performing emergency maintenance activities and diagnosing problems in the electrical network during events involving equipment failures at an energy distributor. This paper approaches the activities of the operators of the Distribution Operations Center (COD) of the company in the study. The specific objectives are: (1) to investigate the way the filters are used in the recruitment and selection process of the company to verify whether resilience skills are included, and (2) to propose improvements in the training process based on the data and results obtained, as well as on other processes of the company to facilitate and minimize the identified need for resilience skills. This way, under the Resilience Engineering perspective, this study aims at obtaining a better understanding of the recruitment and selection process, as well as improving professional training.

The purpose of this study is to assess the suitability of a psychometric test battery that is used by a large service department of the Durban City Council in the selection of apprentice electricians. The essence of the investigation is to determine whether the tests being used are appropriate for the purpose for which they are applied, as well as being justifiable within the current context in South Africa. A predictive validity analysis was carried out to determine whether the psychometric tests have a correlational relationship with the trade test which apprentices undergo. The analysis was carried out on a sample of fifty five apprentices, consisting of a black group of 16 and a white group of 39. The results of the analysis were that the tests generally did not have a positive link with the results of the trade test. The only exception was the Mental Alertness test which showed a significant correlation with the trade test for the white sample only. The value of the study lies in its usefulness to the organisation which uses the test battery in terms of providing a review of the effectiveness of the tests. Recommendations of the study are that alternative methods for apprentice selection be investigated. / Thesis (M.A.)-University of Natal, Durban, 1999.