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Spaces of technological citizenship : governing through the ecity /Saunders, John W. January 2006 (has links)
Thesis (Ph.D.)--York University, 2006. Graduate Programme in Geography. / Typescript. Includes bibliographical references (leaves 260-290). Also available on the Internet. MODE OF ACCESS via web browser by entering the following URL: http://gateway.proquest.com/openurl?url_ver=Z39.88-2004&res_dat=xri:pqdiss&rft_val_fmt=info:ofi/fmt:kev:mtx:dissertation&rft_dat=xri:pqdiss:NR29522
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A study of institutional, contextual and socioeconomic factors affecting county e-governmentManoharan, Aroon P., January 2009 (has links)
Thesis (Ph. D.)--Rutgers University, 2009. / "Graduate Program in Public Administration." Includes bibliographical references (p. 137-143).
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Digital government, trust and cynicism : an empirical analysis of social capital and the use of technology by governmental institutionsGrulke, Eric. January 2009 (has links) (PDF)
Thesis (Ph. D.)--Washington State University, December 2008. / Title from PDF title page (viewed on Apr. 26, 2010). "Department of Political Science." Includes bibliographical references (p. 197-212).
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Government electronic and mobile service delivery a success factors model /McMillan, Stuart John. January 2009 (has links)
Thesis (Ph.D.)--Victoria University (Melbourne, Vic.), 2009.
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Perceptions of faculty and students toward the obstacles of implementing E-government in educational institutions in Saudi ArabiaAlharbi, Salah J. M. January 1900 (has links)
Thesis (Ed. D.)--West Virginia University, 2006. / Title from document title page. Document formatted into pages; contains xv, 210 p. : ill. Includes abstract. Includes bibliographical references (p. 192-198).
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The impact of quality governance on information technology service deliveryMcLaren, Patricia Noreen Rachel January 2010 (has links)
Thesis (MTech (Quality))--Cape Peninsula University of Technology, 2010. / Computacenter SA (CCSA), serves as focus of this study. One of CCSA's clients
is Unipart and therefore will be used as the example to mitigate the research
problem, serving to demonstrate how Service Levels are structured and how they
are monitored. According to the Company policy and agreed Service Level
Agreements (SLA's), an acceptance level of 95% should be reached in terms of
service delivery. Anything below 95% would be considered a failure, and
therefore constitutes a breach of the agreement.
The tool used by Computacenter South Africa (CCSA), to measure or monitor the
SLA is referred to as Service Flow. Within Service Flow there are mechanisms
known as 'pre exception result and a 'post exception result'. These concepts
constitute a report, which is compiled on a monthly basis to check and evaluate
performance, Should a request from a client not be met and there is a valid reason
for the non compliance of the request. It can however bean exception and can
therefore be processed as being successfully executed within the context of the
SLA. If no valid reasons are, however logged in the request work log, the request
constitutes as failed and can therefore lead to the team not achieving their agreed
SLA with the customer.
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Managing stakeholders involvement in website communication: a comparative study of Lesotho and South African national websitesMota, Molikuoa Adolphine January 2015 (has links)
Engagement of stakeholders in government website communication has emerged as an important strategy that can build trust, improve transparency and strengthen loyalty between governments and their citizens. This is because websites provide access to a broader spectrum, offer unlimited storage of information and rapid feedback. This main purpose of the study therefore was to find out how the Lesotho and South African national governments utilise their websites to engage stakeholder’s in websites communication for maintaining and building mutual relationships. The literature review for this study covered the role of public relations in government, different kinds of governments’ stakeholders and the importance of engaging stakeholders in website communication for relationship building and maintenance of such relationships. The methodology that was employed involved analysis of twenty websites which were selected using purposive sampling technique. Coding sheets were designed and used to collect data based on the three principles of dialogic communication namely: Ease of interface, Generation of return visits, Usefulness of information and the two models of communication which are One-way communication and Two-way communication. The results revealed limited efforts for stakeholder’s engagement in both Lesotho and South African government ministries and made recommendations on how this challenge can be addressed. The study concluded that the two countries can improve stakeholders’ participation and engagement in websites communication by aligning their websites with the three principles of dialogic communication and two models of communication.
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THE EFFECTIVE GOVERNMENT INFORMATION ACCESSIBILITY SYSTEM FOR A COMMUNITY IN THE REMOTE AREAS OF SOUTH AFRICAMkhonto, Mkhonto. January 2014 (has links)
Thesis ( M. Tech. (School of Information Technology )) - Central University of Technology, Free State, 2014 / The aim of this study has been to find out how the community in the remote areas of
South Africa access government information. The study is based on four villages, two in
the Northern Cape Province (Heuningvlei and Galeshewe) and two in Limpopo Province
(The Oaks and Finala). A quantitative design was used. Open and closed-ended
questionnaires were used to collect data from the community. Out of 200 questionnaires
distributed only 144 responses were received. Responses in the questionnaires were
tabulated, coded and processed using the Statistical Package for Social Sciences (SPSS) programme. Based on the analysis in Table 4.13, the study showed that 44 percent of the sampled community have access to information through Television which they classified as technology. Shortage of telecentres, distance to telecentres, age, lack of education, monthly income, infrastructure and transport cost were some of the important factors contributing to a lack
of access to information. Some of the findings are that most of the telecentres are located
far from towns, more than 7 kilometres from the village. Ideally, telecentres should be
located near the community, within a short walking distance. It is recommended that provision/establishment for easy access to information and communication services by the Universal Service and Access Agency of South Africa (USAASA) in the remote areas in the Northern Cape and Limpopo province is strongly considered for implementation. This will overcome the gap that exists between the urban and semi-urban communities regarding access to human rights information such as rights to life, equality, freedom of speech, assembly and access to information. It is also assumed that the implementation of telecentres and Internet Cafes, in order to facilitate the adoption of e-government information by people residing in remote areas (semi-urban areas) such as Heuningvlei, Galeshewe, The Oaks and Finala will contribute to better access to human rights. The study also recommends that the service costs charged by the
telecentre and Internet Cafes should not be expensive. This will assist the community to
afford to pay Internet services. Information is important for decision-making. For this reason, it is recommended that continued campaigns on awareness about the mportance of access to information through telecentres and Internet Cafes should be conducted.
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Web visualization for performance evaluation of e-GovernmentHo, Si Meng January 2011 (has links)
University of Macau / Faculty of Science and Technology / Department of Computer and Information Science
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A study of the Hong Kong government's Electronic Service Delivery Scheme /Chak, Man-yee, Rene. January 2001 (has links)
Thesis (M.P.A.)--University of Hong Kong, 2001. / Includes bibliographical references (leaves 107-112).
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