Emotional awareness is a basic skill underlying emotional intelligence and forms a critical part of the holistic development of children. This skill is described as a person?s capacity to be in contact with his/her emotions and to effectively express emotions. Emotional awareness can enhance the social skills, academic performance, interpersonal relationships, and positive behaviours of children in middle childhood. Middle childhood is the life stage when children enter the formal school system. The school system primarily emphasises the academic performance of children. However, children also need psychosocial skills in order to adapt to the demands of school and effectively function within the school system. Emotional awareness can thus benefit children within the school environment. Emotional awareness is regarded as a cognitive skill that can be taught to children, for example by means of an emotional awareness programme. The goal of this study was to evaluate the effectiveness of an emotional awareness programme that was developed for children in middle childhood within the school context. For this purpose, the programme was presented to a sample of 55 children in middle childhood in a public school in the Free State Province. A quantitative research approach, based on a quasi-experimental comparison group pre-test post-test research design, was followed. Data was collected and analysed by means of a standardised measuring instrument, the Levels of Emotional Awareness Scale for Children (LEAS-C). The research findings indicate that the respondents that attended the emotional awareness programme, showed enhanced levels of emotional awareness. Thus, it could be stated that the emotional awareness of children in middle childhood can be enhanced through their exposure to an emotional awareness programme. Based on the research results, it is recommended that public schools in South Africa consider the implementation of similar programmes in the school environment. It is further recommended comparative studies are conducted in other public and private schools in South Africa. / Emosionele bewustheid is n vaardigheid onderliggend aan emosionele intelligensie en vorm n kritiese deel van die holistiese ontwikkeling van kinders. Emosionele bewustheid word beskryf as n persoon se vermoë om in kontak met sy/haar emosies te wees en emosies effektief uit te druk, en kan kinders se sosiale vaardighede, akademiese prestasie, interpersoonlike verhoudings en positiewe gedrag bevorder. Die middekinderjare is die lewensfase waarin kinders die formele skoolsisteem betree. In die skoolsisteem word daar hoofsaaklik klem gelê op kinders se akademiese prestasie. Suksesvolle aanpassing en funksionering in die skool vereis egter ook dat kinders oor genoegsame psigososiale vaardighede beskik om by die eise van die skoolomgewing aan te pas. Emosionele bewustheid kan dus voordele vir kinders in die skoolomgewing inhou. Emosionele bewustheid word beskou as n kognitiewe vaardigheid wat aan kinders geleer kan word, byvoorbeeld deur middel van n emosionele bewustheidsprogram. Die doel van hierdie studie was om die effektiwiteit van n emosionele bewustheidsprogram wat vir kinders in die middelkinderjare in die skoolomgewing ontwerp is, te evalueer. Vir hierdie doel is die betrokke program oor n tydperk van twee maande aan n steekproef van 55 leerders in n openbare skool in die Vrystaat aangebied. n Kwantitatiewe kwasi-eksperimentele navorsingsbenadering, gebaseer op n vergelykende groep voortoets natoets navorsingsontwerp, is gevolg en data is ingesamel en geanaliseer deur gebruik te maak van n gestandardiseerde meetinstrument, die Vlakke van Emosionele Bewustheidskaal vir Kinders (LEAS-C). Die navorsingsbevindinge dui daarop dat die respondente wat aan die emosionele bewustheidsprogram deelgeneem het, verhoogde vlakke van emosionele bewustheid getoon het. Derhalwe kan dit gestel word dat die emosionele bewustheid van kinders in die middekinderjare verhoog kan word deur hul blootstelling aan n emosionele bewustheidsprogram. Op grond van die navorsingsresultate word daar aanbeveel dat openbare skole in Suid-Afrika die moontlikheid oorweeg om soortgelyke programme in die skoolomgewing aan te bied. Daar word voorts aanbeveel dat vergelykende navorsingstudies in ander openbare- en privaatskole in Suid-Afrika herhaal word. / Mini Dissertation (MSW)--University of Pretoria, 2016. / Social Work and Criminology / MSW / Unrestricted

Pour développer le capital émotionnel, le domaine de l'éducation a besoin des programmes globaux qui pourraient former des individus sains, équilibrés, compétitifs, et capables à apporter le progrès, la paix et la prospérité à la société. Il y a aujourd’hui un besoin urgent de former des individus sains, équilibrés et équipés de compétences émotionnelles, personnelles et sociales pour faire face, dans un premier temps à des problèmes émotionnels, personnels, psychologiques, et socio-économiques, et afin de répondre, dans un deuxième temps, aux exigences du contexte social tout en prenant en compte les futurs défis. Le but de cette recherche était d'étudier les effets d'un programme de formation des compétences émotionnelles sur le développement du capital émotionnel des enfants des écoles primaires au Pakistan. / The purpose of this research was to study the effects of an Emotional Competency Training Program, based on two conceptual models of Mayer & Salovey Model of EI and Goleman model of EI and one action model of Six Seconds Model of EI, on the development of emotional capital of primary school children in Pakistan. The sample of the study was the 4th class students from Amanat Memorial High School in Lahore, Pakistan. The class of 32 students was randomly divided into 16 students for experimental group and 16 for the control group. Different students from both groups could not participate in post-test or follow up and finally the 9 students for each group were included in the final data analysis of this research. The research had a pretest-posttest design with a control group and a follow up after the two month from posttest phase. The data was analyzed statistically by using the multivariate repeated measures analysis of variance technique with SPSS software. The results of the research demonstrate that the experimental group significantly increased the emotional capital scores at post-test phase as compared to the control group’s mean scores. While the experimental group, compared to control group, sustained this development up to the follow-up phase two months after the post-program phase.

The Abstract of Thesis Title¡GThe study of the relationship among hospital employees, emotion labor load and customer-oriented behavior. School¡GNational SUN YAT-SEN University Department¡GInstitute of Human Resource Management Academic year¡G91 Author¡GHsiu-Ching Tai Adviser¡GDr. Bih-Shiaw Jaw Dr. Liang-Chih Huang Abstract At the world competition period, business must pay more attention to customer oriented service and customer satisfaction as the company core ability to face the challenges. Customer-oriented behavior is the necessary condition for business to exist in the world and it becomes the business management trend. Medical treatment in Taiwan will make a revolution in the 21st century by the medical policy changes. This situation makes the hospital management become harder and face more challenges. Medical service industry doesn¡¦t only have normal trait like the common service industry, but also have many specific traits. However, the hospital is a working environment with high emotional labor load. If hospital employees can not deal with their emotions appropriately, it will cause emotional exhaustion and influences customer-oriented behaviors. In order to understand if the emotional exhaustion is a mediator between the emotional labor load and the customer-oriented behavior, also, if the emotional management affects the emotion labor load, emotion exhaustion and customer-oriented behavior is the research purpose. The samples are 503 employees of two hospitals at Kaohsiung, but the valid questionnaires are 399. After SPSS for Windows 8.0 statistic analyzing, the results are summarized as following: 1. The hospital employees with different characters will lead to variance emotional labor load, emotional exhaustion, emotional management and customer-oriented behaviors. 2. There is a relationship between the emotional labor load, emotional exhaustion and customer-oriented behaviors. 3. The relationship between the emotional labor load and customer-oriented behavior has prediction. 4. The emotional exhaustion has intermediary effect between emotional labor load and customer-oriented behavior. 5. The emotional management of emotional empathy, emotional expression and awareness have mediator effects between the emotional labor load and emotional exhaustion. Therefore, the high emotional labor load of hospital employees can be eliminated by emotional expression and awareness, and the emotional exhaustion can be decreased. Then, this situation will influence the customer-oriented behavior. Also, management use human resource management proposal to reinforce employees¡¦ emotional manage skills. IT will help employees decrease the emotional labor load, emotional exhaustion, and improve customer-oriented behavior. Key Words: hospital employees, emotional labor load, emotional exhaustion, emotional management, customer-oriented behavior.

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Thesis (Ph. D.)--Florida State University, 2004. / Advisor: Dr. Frances Prevatt, Florida State University, College of Education, Dept. of Educational Psychology and Learning Systems. Title and description from dissertation home page (viewed June 15, 2004). Includes bibliographical references.

Thesis (Ph. D.)--University of Sydney, 2006. / Title from title screen (viewed 27 February 2007). Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the School of Psychology. Includes bibliographical references. Also issued in print.

This study investigated the relationship between maternal childhood experience of emotional abuse (CEA) and/or emotional neglect (CEN) and subsequent second-generation parenting outcomes. A systematic review of the literature was carried out, with twelve studies included for review. Evidence was found of a relationship between maternal experience of CEA/CEN and a negative impact on the subsequent parent-child relationship and parenting behaviours; including greater dysfunctional parent-child interactions, lower empathy, greater psychological control, greater child maltreatment potential and punitiveness. Evidence in relation to the impact on parenting competence was less robust. For practitioners, these findings highlight the importance of considering maternal childhood experiences when working with parents and when attempting to make sense of children's difficulties. Methodological weaknesses were highlighted and recommendations for future research made. Secondly, a cross-sectional study was carried out which explored whether early maladaptive schemas (EMSs) mediated the relationship between maternal CEA/CEN and attributions of perceived control over failure (PCF) in child care-giving interactions. Mothers (N=111) completed five self-report questionnaires in relation to the above. Multiple mediation analyses using bias corrected bootstrapping were carried out. In line with expectations, significant relationships were found between both CEA and CEN and EMSs. CEN also demonstrated both a direct and indirect effect on PCF score, via the EMSs Social Isolation/Alienation. However, the indirect effect was in the opposite direction to that predicted. No other indirect effects were found. CEA demonstrated neither a direct effect on PCF, nor an indirect effect via any of the EMSs. Results are discussed in the context of current research.

ENGLISH ABSTRACT: This research report is a qualitative study of the effectiveness of executive coaching for the development of emotional intelligence competencies. Eleven executives from a private organisation were interviewed regarding recent coaching they had received. This coaching was offered as part of a development program that was grounded in action learning. Through these interviews, the executives shared their perspectives of the coaching process and the degrees to which they were able to benefit. They described the different styles of their coaches and the rapport each had with their own team's coach. The executives reported that as a result of coaching they demonstrated increased awareness of their emotional intelligence competencies. The data collected through this study suggested that executive coaching is an effective tool in the enhancement of emotional intelligence competencies in executives. Certain factors add to the likelihood that a benefit will be achieved through the coaching process, including the participants' openness to learning, the relationship between the coach and the participants, tools and frameworks used in the coaching process and the relevance of the coaching to the work of the executives. Organisational culture and environment also surfaced as important factors in predicting success in the coaching process. This study will be of value to researchers or organisational leaders exploring the benefits of executive coaching. / AFRIKAANSE OPSOMMING: Hierdie navorsingsverslag is 'n kwalitatiewe studie van die effektiwiteit van bestuursopleiding vir die ontwikkeling van emosionele intelligensievaardighede. Onderhoude is met elf bestuurslede van 'n privaat organisasie gevoer in verband met onlangse opleiding in die verband. Die opleiding is verskaf as deel van 'n ontwikkelingsprogram wat gegrond is op aksieopleiding. Deur middel van die onderhoude, het die bestuurslede hul perspektief van die opleidingsproses gedeel asook tot watter mate hulle daaruit voordeel getrek het. Hulle het die verskillende style van hulle opleiers beskryf en die rapport wat elkeen met sy span gehad het. Die bestuurslede het verslag gedoen van hulle toenemende bewuswording van hulle emosionele intelligensievaardighede. Die data byeengebring deur hierdie studie suggereer dat bestuursopleiding 'n effektiewe instrument is vir die toename in emosionele intelligensievaardighede van bestuurslui. Sekere faktore dra by tot die waarskynlikheid van voordele bereik deur die opleiding, wat ook insluit, die deelnemer se ontvanklikheid vir afrigting, die verhouding tussen die opleier en die deelnemers, instrumente en raamwerke wat gebruik word in die opleidingsproses en die relevansie van die opleiding het ook opgeduik as belangrike faktore in die voorspelling van sukses in die opleidingsproses. Hierdie studie sal waardevol wees vir navorsers of organisatoriese leiers wat die voordele van bestuursopleiding wil ondersoek.

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