In the world of work, psychological instruments are often used for the purposes of selection and development (Van de Vijver & Rothmann, 2004). According to Van der Merwe (1999), psychological tests are commonly used to determine whether employees have the necessary skills for a specific job. However, much controversy still exists about the use of such instruments, particularly in the multicultural South African context, as not all psychometric tests accommodate individuals from different cultures and different socio-economic and educational backgrounds. The objective of this study was to assess the structural validity of the Emotional Quotient Inventory (EQi) developed by Bar-On. The EQi measurement consist of 133 items and was completed by a total of 1 104 participants in the South African insurance sector drawn by means of convenient sampling. An exploratory factor analysis (EFA) was performed, from which only nine factor loadings resulted out of an anticipated fifteen. Overall, the factor loadings did not provide a good representation of the Bar-On theoretical model. In addition, a confirmatory factor analysis was conducted to test if the data fitted the Bar-On EQI theoretical model. The results suggest a poor fit and therefore the structural validity of the EQI can be questioned for the respondents from an insurance company. / Dissertation (MCom)--University of Pretoria, 2012. / Human Resource Management / MCom / Unrestricted

ABSTRACT Individuals subconsciously convey emotions through language. The present study investigates the relationship between emotional intelligence (EQ) and language style matching (LSM). Emotional intelligence involves the ability to regulate, maintain, and express one’s emotions and to perceive the emotion of others. LSM involves the phenomenon that when individuals talk they tend to mimic each other’s word usage (Neiderhoffer & Pennebaker, 2002). The hypothesis of the present study is that individuals who are emotionally intelligent subconsciously match their language to their communication partner. Ten participants from the University of Central Florida’s Psychology Department were given an emotional intelligence test. The participants were then asked to submit three text conversations stored in their phones, one in which they interpret as a positive encounter, another which they interpret as a negative encounter, and one interpreted as a neutral encounter. Bivariate correlations were used to analyze the data. The results did not support the hypothesis. Keywords: Emotional Intelligence, Language Style Matching, Empathy