Thesis (M.S.)--The University of North Carolina at Greensboro, 2008. / Title from PDF t.p. (viewed Jun. 2, 2009). Advisor: Marion O'Brien; submitted to the School of Human Environmental Sciences. Includes bibliographical references (p. 43-48).

Thesis (MA(Counselling Psychology)--University of Pretoria, 2004. / Includes bibliographical references.

Thesis (Ph.D.) in Psychology--University of Maine, 2004. / Includes vita. Includes bibliographical references (leaves 117-133).

Thesis (Ph. D.)--Drexel University, 2006. / Includes abstract and vita. Includes bibliographical references (leaves 103-111).

Emotional Intelligence and Leadership are two very important constructs to organizations. Likewise concepts like OCB, conflict handling and intention to quit of employees are equally important constructs to organizations. The primary aim of the present study was to determine how well Organisational Citizenship Behaviour and intention to quit as well as the conflict handling style of subordinates could be predicted by means of leadership style, and the emotional intelligence of leaders. A secondary aim was to determine whether a causal model could be built to represent the relationships among the variables included in the study. Relationships among these constructs were investigated in a South African sample of employees (N=470) working for various organisations. The construct validity and internal consistency of the measuring instruments were investigated. The finally accepted factor structure of not one of the measuring instruments matched the original structure as found by the authors/developers of the measuring instruments. It was therefore decided that in all cases the factor pattern as determined on the responses of the present sample would be used in further analyses of the data. Emotional intelligence of leaders as seen by subordinates and the self - perceived conflict handling styles of subordinates seem to be related in the case of Integrating and Obliging conflict handling styles and both the emotional intelligence sub-scales, i.e. Motivation and Vigilance. The Multiple Regression analysis indicated that the emotional intelligence sub-scales scores played a minor role in the prediction of Organizational Citizenship Behaviour. Models of the relationships among the variables were built by studying the results of v previous as well as the present study. The model, in which emotional intelligence is depicted as a causal variable influencing - through leadership behaviour – organizational citizenship behaviour and the integrating style of handling interpersonal conflict represented a good fit with the data. These results seem to provide some structure for thinking about the relationships among the variables and can possibly serve as frames of reference in future studies.

Against the background of the broad-ranging and significant educational changes introduced in South Africa since 1994, school teachers are challenged to cope with and adapt to difficult working conditions, job stress and large classes. As a result, teaching is now experienced as a more demanding and challenging profession. However, education takes place within the context of a particular community. The role of the environment, as context for education, is therefore also important. As such, a deprived environment can exacerbate the challenges experienced in teaching by teachers. Such an environment is often characterised by high poverty levels, undesirable living conditions, escalating social and health problems, malnutrition, unemployment, parental illiteracy, parental absence or uninvolvement, child abuse, sexual harassment, teenage pregnancies, corruption, crime, conflict, violence, and high TB and HIV infection rates. In schools in a deprived environment, lack of resources and learning materials, overcrowded classes, children dropping out of school, an unattractive, an unsafe physical environment, a lack of electricity, as well as broken windows and leaking roofs, are often the order of the day. These factors increase the burden on the teachers who work in such an unsupportive context. How well teachers cope amidst the broad-ranging transformational changes introduced in post-Apartheid South African education, while teaching in a deprived environment, depends to a large extent on their emotional stability, personal skills and cognitive functioning. Their emotional strengths should enable them to be aware of their own emotions, and the emotions of their learners, as well as to guide those emotions appropriately and form healthy relationships. It should further enable teachers to make provision for the effective learning, development and well-being of the learners in their classrooms. Against this background, the aim of this study was to investigate the following research questions: Primary research question: What are the characteristics of emotional intelligence that teacher is working in a deprived environment display? Secondary research questions: • What is the relationship between the characteristics that the teachers display and the components of emotional intelligence? • What are the implications of the research findings for teacher education? • What guidelines can be provided from the research findings to teachers working in a deprived environment, to further promote their effective teaching? The focus of the study was on the two primary schools and one secondary school located in the Walmer Gqebera Township in Port Elizabeth, Eastern Cape Province, South Africa, which are in close proximity to the Nelson Mandela Metropolitan University, being the University’s neighbouring township. Constructivism and interpretivism formed the philosophical foundation of the study, while critical theory and pragmatism also applied.

abstract: The purpose of this action research study was to implement and analyze an intervention designed to improve perceptions of working with others as well as practice and improve emotional tools related to such interactions through the systematic development of ability emotional intelligence (EI) related skills. The present study sought to: (1) explore high school students’ perceptions of their role as part of a team during teamwork; (1a) investigate how perceptions differed by EI level; (2) examine how students’ perceptions of their role in teamwork were influenced by being paired with more advanced (ability EI) peers or less advanced peers, based on ability emotional intelligence test scores; (3) determine if ability emotional intelligence related skills could be developed over the course of a 7-week intervention. The intervention took place in a 12th grade US Government & Economics classroom with 34 participants for examination of general trends, and 11 focal participants for focused and in-depth analysis. Students were taught about emotion theory and engaged in two weeks of ability emotional intelligence skills training, followed by a five-week project cycle in which students were required to work together to achieve a common goal. The research design was mixed methods convergent parallel. Quantitative data were collected from post- and retrospective pre-intervention surveys regarding student perceptions about working with others and their ability EI related skills. Qualitative data were collected through on-going student reflective journal entries, observational field notes, and interviews with the focal group of participants. Results suggested the intervention had a significant effect on students’ perceptions of working with others and perceived ability emotional intelligence related skills. Significant positive change was found through quantitative data analysis, revealing students’ perceptions about working with others in teams had improved as a result of the intervention as had their perceptions about their ability EI related skills. Qualitative analysis revealed rich, thick descriptions exploring this shift in perception among the 11 focal students, providing the evidence necessary to support the effectiveness of the intervention. Results suggested the possibilities for improved teamwork in the classroom. / Dissertation/Thesis / Doctoral Dissertation Leadership and Innovation 2019

Magister Artium - MA / The Transformational Leadership style has shown that it elicits improved performance in followers and that emotion plays an important part in the leadership process. The goal of the present study is to investigate the role of emotional intelligence in the effectiveness of leadership in organisations through high Leader Member Exchange (LMX) relationships. The overarching research initiating question can be framed as “Does high emotional intelligence in leaders lead to higher LMX relationships?”. Through the synthesis of literature, the study proposes that leadership style and high-quality leader member exchange relationships have a profound impact on follower performance. It is hypothesized that emotional intelligence in both leaders and followers would have a positive impact in the quality of the exchange. Transformational leaders make use of emotional intelligence to understand the emotional needs of their followers, which in turn results in a high-quality relationship between the leader and their followers. High quality LMX relationships typically result in higher levels of follower commitment and performance. However, the mediating role of emotional intelligence between Transformational Leadership, LMX and follower performance have not been explored fully in the management literature and to date, there has been very little research exploring the sequential chain of influence between these variables. The current study aims to contribute to the body of knowledge in the fields of leadership, emotional intelligence, LMX and unit level performance. The research follows a quantitative approach. The sample for this research project consists of managers and employees in the banking sector. The biographical characteristics of the sample will include age, gender, educational level, years of service, type of employment and job level. The targeted sample size is between 300-350 employees working in the financial services industry in the Western Cape. The goal of the study was to examine the complex nomological network of relationships between Transformational Leadership, LMX, Emotional Intelligence, and unit level performance. The findings of the study indicate that the proposed model could be considered a credible representation of how emotional intelligence, LMX, and transformational leadership interact to influence unit level performance.

No description available.

Negotiation is one of the most critical processes that determine organizational performance. Since the 1950s, scholars have revealed that negotiator cognition and decision-making processes play a crucial role in determining negotiation performance. Recently, scholars have started to pay attention to the importance of emotion in negotiation and have suggested that emotional intelligence is likely to contribute to improving negotiation performance. However, few studies have tested the relationship between emotional intelligence and negotiation outcomes. The current study contributes to the literature on negotiation by empirically testing the influence of emotional intelligence on negotiation outcomes, and also examining the mediating effects of rapport, negotiation strategy, and judgment accuracy. In particular, the current study hypothesized that emotional intelligence would have a positive association with both economic outcomes (individual and joint gain) and social outcomes (satisfaction, trust, desire to work in the future), and that rapport, bargaining strategy, and judgment accuracy would mediate the relationships between emotional intelligence and negotiation outcomes. This study employed a laboratory experimental design. 204 business major students (102 dyads) at the junior and senior level participated in a negotiation task involving a job contract where one party played the role of personnel manager and the other played the role of new employee. The direct effects of emotional intelligence on negotiation outcomes were tested using regression analysis, and the mediating effects of rapport, strategy, and judgment accuracy were tested using Baron and Kenny's (1986) four-step approach. Emotional intelligence scores of participants were measured using the 33-item Emotional Intelligence Scale (Schutte, Malouff, Hall, Haggerty, Cooper, Golden, & Dornheim, 1998). The current study found that emotional intelligence had a significant effect on the opponent's trust, satisfaction, and desire to work in the future, and that rapport and negotiation strategy fully or partially mediated the relationship between emotional intelligence and trust, satisfaction, and desire. Implications, future research issues, contributions, and strengths/weaknesses of the current research are discussed.