Effective Governance of Enterprise Information Technology (GEIT) is very important for an enterprise that has a huge investment in IT infrastructure. Implementing effective GEIT helps an enterprise to meet stakeholder needs by creating business value through strategic business-IT alignment. This study focuses on the analysis of GEIT implementation related to strategic business-IT alignment using Control Objectives for Information and Related Technology (COBIT 5), using the Commercial Bank of Ethiopia (CBE) as a case study. Strategic alignment is found to be the main concern of GEIT and strong alignment between business objectives and IT capabilities as a means of creating an effective foundation for business execution. There are various internationally accepted GEIT good practices and standards. In this study, COBIT 5 is selected for its strong aspects of control objectives for strategic business-IT alignment that help enterprises’ security, risk and compliance guidance and serves as a tool for leveraging GEIT. COBIT 5 is the leading business framework for the GEIT by making clear that there is a separation between governance and management of IT. This is a single integrated framework that covers the enterprise holistically and integrates with other important frameworks and standards at an advanced level. In addition to this, the use of COBIT 5 Balanced Score Card (BSC) for performance measurement tool (goals cascade), Process Reference Model (PRM), Process Assessment Model (PAM), principles and enablers and Capability Maturity Model (CMM) tool also utilise IT investments more effectively and accurately and measure performance with lower costs through stronger governance. This study analysed how enterprises effectively implement GEIT practices using COBIT 5 to achieve strong strategic business-IT alignment. The target groups of the study were the top management and IT management of CBE. The researcher used explanatory sequential mixed methods (both quantitative and qualitative) data collection techniques and analysis procedures. In the quantitative data collection, data were collected and analysed using GEIT practices maturity assessment tool, Luftman Strategic Alignment Maturity Model (LAMM) tool and the data analysed using Statistical Package for the Social Science (SPSS). In the qualitative phase of the study, evidence was collected and examined from observation and participation, document review, focus group, formal and informal discussions with selected managements of CBE and gap assessment using COBIT 5. Finally, the researcher integrated results to combine the quantitative and qualitative methods. The finidngs of the quantitative analysis indicate that the maturity level of GEIT practices implementation was 1.77, around level 2 maturity level (repeatable but intuitive), whereas the business-IT alignment maturity level of 53.13% agrees that strategic alignment business-IT was good level 3 (established, focused processes) in the case of CBE. GEIT practices implementation regarding strategic business-IT alignment is found to be positive. The data qualitative analysis indicates that the achievement of the capability level of GEIT processes is not defined and deployed based on international best practices and also confirms that the GEIT BSC is not yet implemented. The achievement capability level of GEIT processes implementation using COBIT 5 is under level 2. In this study, the gap between the existing GEIT practices processes and desirable level 4 (managed and measurable) using COBIT 5 was identified and a method to fill the gap was proposed. / School of Computing / M. Sc. (Computing)

With the aim of identifying the challenges and determining the extent of the effect of these challenges on the effectiveness of the performance management systems, the performance management practices of selected public universities in Ethiopia were assessed. This assessment informed the identification of workable, customised balanced scorecard measurement variables that would ensure effective implementation of performance management systems and promote institutional success in the selected public universities in Ethiopia. An exploratory sequential mixed-methods design was adopted. First, literature was reviewed to learn about major concepts and theories on performance management systems and to establish the laws and directives that regulate performance management at public universities in Ethiopia. Qualitative interviews and quantitative questionnaires were used to collect data on the practices and the challenges experienced in implementing performance management systems in public universities in Ethiopia. The main practices and challenges identified include exclusion of employees from planning activities, management bias, supervisors’ failure to give feedback on performance appraisals, lack of experience among many of the professionals in the execution of performance management systems, and high employee turnover. The study presents and recommends a hexagonal hybrid balanced scorecard measurement model (the newly added variables being leadership and stakeholders) to make Ethiopian higher education institutions effective and efficient in measuring their overall performance. / Met die oog daarop om die uitdagings te identifiseer en die omvang van die uitwerking daarvan op die doeltreffendheid van die prestasiebestuurstelsels te bepaal, is die prestasiebestuurspraktyke van uitgesoekte openbare universiteite in Etiopië geassesseer. Hierdie assessering gee aanleiding tot die identifisering van werkbare, doelgemaakte veranderlikes van gebalanseerdetelkaart-meting, wat doeltreffende implementering van prestasiebestuurstelsels sal verseker en institusionele sukses in die uitgesoekte openbare universiteite in Etiopië sal bevorder. ʼn Verkennende sekwensiële gemengdemetodeontwerp is gebruik. Eerstens is literatuur bestudeer om meer te wete te kom oor deurslaggewende konsepte en teorieë rakende prestasiebestuurstelsels, en om te bepaal watter wette en voorskrifte prestasiebestuur by openbare universiteite in Etiopië reguleer. Kwalitatiewe onderhoude en kwantitatiewe vraelyste is gebruik om data in te samel oor die uitdagings en praktyke in die implementering van prestasiebestuurstelsels by openbare universiteite in Etiopië. Die grootste uitdagings en praktyke wat geïdentifiseer is behels uitsluiting van werknemers by beplanningsaktiwiteite, bestuursvooroordeel, toesighouers wat nie terugvoer gee oor prestasiebeoordelings nie, gebrek aan ondervinding by baie van die praktisyns in die implementering van prestasiebestuurstelsels, en hoë werknemeromset. Hierdie studie bied ʼn verteenwoordiging en aanbeveling van ʼn heksagonale hibriede gebalanseerde telkaartmetingmodel (die nuutbygevoegde elemente is leierskap en belanghebbers) vir hoëronderwysinstellings in Etiopië om hul algehele prestasie doeltreffend te meet. / Ngenhloso yokuhlonza izinselele, kanye nokuthola ububanzi nobukhulu bomthelela walezo zinselele ekusebenzeni ngendlela efanele kwezinhlelo zokuphatha nokulawula ukusebenza (performance), lolu cwaningo lwahlola futhi lwacubungula izinqubo zokuphatha nokulawula ukusebenza ezisetshenziswa ngamanyuvesi omphakathi athile, futhi akhethiweyo, ase-Ethiopia. Lokhu kuhlolwa kwezikhungo kwaholela ekutheni kuhlonzwe izindlela ezisebenzisekayo zombikokusebenza osekelwe phezu kwezinkomba ezine (balanced scorecard), okuyinto eyabe izoqinizekisa ukuqaliswa nokuqhutshwa ngendlela efanele kohlelo lokuphatha nokulawula ukusebenza futhi igqugquzele ukuthi yenziwe kahle, futhi ngempumelelo, imisebenzi yamanyuvesi omphakathi athile, akhethiweyo, ase-Ethiopia. Kulolu cwaningo kwasetshenziswa izindlela zokuhlola nokucwaninga ezixubile futhi ezilandelanayo. Okokuqala, kwabukezwa imibhalo ekhona njengamanje ephathelene nalesi sihloko ngenhloso yokufunda ngemiqondo engumongo futhi enohlonze, kanye namathiyori aphathelene nezinhlelo zokuphathwa nokulawulwa kokusebenza, futhi ukuze kutholakale ulwazi olunzulu mayelana nemithetho neziqondiso ezilawula ukuphathwa nokulawulwa kokusebenza emanyuvesi omphakathi e-Ethiopia. Izindlela zocwaningo ezasetshenziswa, yindlela yokuthola ulwazi ngokuxoxisana okujulile nababambiqhaza bocwaningo (qualitative interviews) kanye namaphephamibuzo ocwaningo (quantitative questionnaires), obekuhloswe ngakho ukuqoqa idatha mayelana nezinselele kanye nezinqubo okudlulwe kuzona ngenkathi kuqhutshwa izinhlelo zokuphathwa nokulawulwa kokusebenza emanyuvesi omphakathi e-Ethiopia. Izinselele ezinkulu kanye nezinqubo ezingumongo ezihlonziwe zibandakanya ukushiywa ngaphandle kwabasebenzi ngenkathi kwenziwa imisebenzi yokuhlela, ukuchema kwabaphathi, ukuhluleka kosuphavayiza ukuhlinzeka abasebenzi ngombiko noma umphumela obonisa ukuthi baqhube kanjani ngenkathi kuhlolwa umsebenzi wabo, ukungabi nesipiliyoni noma ulwazi olufanele kweningi labasebenzi abangogoti bemikhakha ethile (professionals) ngenkathi beqhuba izinhlelo zokuphatha nokulawula ukusebenza, kanye nezinga eliphakeme lokwesula kwabasebenzi emsebenzini. Lolu cwaningo lwethula futhi lwancoma ukuthi kusetshenziswe indlela yokukala ukusebenza ebizwa nge-hexagonal hybrid balanced scorecard measurement model (izinto ezintsha ezengeziwe eziphathelene nocwaningo wubuholi kanye nababambiqhaza) ngenhloso yokulekelela iziKhungo Zemfundo Ephakeme zase-Ethiopia ukuthi zikwazi ukukala kahle, vi futhi ngempumelelo, izinga lonkana lokusebenza kwazo. / Educational Leadership and Management / D. Ed. (Education Management)