The aim of this research was to explore the mechanisms involved for engaging Māori whānau in their child’s education during a key transitional period. This objective was achieved through conducting semi-structured interviews with five Māori parents of year nine and ten students from two suburban high schools in Christchurch, New Zealand. Through framing the research within kaupapa Māori methodology and employing Interpretative Phenomenological Analysis, four superordinate themes were identified: Rangatiratanga (advocacy, leadership and commitment); Kotahitanga (working together with whānau); Whanaungatanga (maintaining connections with whānau); and Manaakitanga (caring for Māori students’ learning and potential). These findings closely align with a Māori worldview (Ritchie, 1992), and Macfarlane’s educultural wheel (2004). They have the potential to inform school policy and facilitate engagement with whānau as well as positively impact on Māori student achievement.

It is suggested that there is a world of research on the design and implementation of performance management and the effect it has on overall organisational results, but there appears to be a gap in knowledge on the enablers and inhibitors of performance management, or causes of its positive and negative effects. This study aimed to investigate the perceptions relating to performance management of chosen respondents at Multichoice (Pty) Ltd. A literature review was performed to identify research that was previously conducted pertaining to performance management. The literature review analysed the factors perceived to enable and inhibit performance management with the question remaining as to whether the perceptions of the sample population differ or are congruent with the literature summary. The research involved using a formal quantitative causal and explanatory design with a questionnaire being used to gather information from a sample of employees. The sample comprised of 60 employees, 20 from each category of performers, namely A players, B players and C players. Statistical techniques, namely descriptive and inferential statistics were used to extract key constructs from the raw data obtained from the questionnaires. The outcome of the research resulted in the enablers and the inhibitors of performance management at Multichoice (Pty) Ltd. These findings have been used to develop a framework which should be considered by organisations to achieve high performance. Further to this, the analysis revealed the strength of the different forces which were ranked in an attempt to determine whether the enabling forces outweigh the inhibiting forces or vice versa. The reason for this was to strengthen the enabling forces supporting the performance management systems at Multichoice (Pty) Ltd and reduce the impact of opposition to it. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted

Background: Cluster randomized control trials (cRCTs) are useful for asking about system-level interventions compared to other types of clinical research design, however they present unique challenges with conduct and delivery. Numerous cRCTs in hospitals have encountered challenges and time delays in enrolling hospitals and launching the trials which contributes to research waste. While each cRCT has unique barriers and enablers to their conduct, it is important to understand and explore these factors at the general level of the cRCT itself. Previous literature has documented factors associated with successful cRCTs, however, these studies focused primarily on the statistical aspect, while neglecting to evaluate the delivery of the trial. Objectives: The goal of this dissertation was to explore barriers and enablers to conducting cRCTs in hospitals, and to identify potential strategies that facilitate their delivery. This research was conducted to identify evidence and generate guidance for researchers aiming to conduct these trials. Specifically, the objectives were: 1) To explore the current knowledge and evidence surrounding the implementation of cRCTs in hospitals; 2) To explore from the perspective of the coordinating site, what influenced the delivery and hospital engagement of an ongoing cRCT, and what challenges were encountered; 3) To identify strategies to facilitate delivery of cRCTs in hospitals; 4) To systematically review reported recruitment strategies of healthcare facilities in cRCTs. Methods: The dissertation employed multiple research methods. To address the first objective, a scoping review was performed of current literature related to hospitals in cRCTs. The second objective was addressed with a qualitative case study. Semi-structured interviews were carried out with six key members of the team to understand their perceptions of the delivery of the trial. For the third objective, a tool matching two implementation concepts (the Consolidated Framework for Implementation Research (CFIR)- Expert Recommendations for Implementing Change (ERIC) matching tool) was used to identify strategies targeted to address barriers and enablers to cRCT conduct identified in the first two studies. Lastly, a systematic review was performed to address the fourth objective, to identify reported strategies used for hospital engagement in cRCTs. The thesis was guided and analyzed using an over-arching implementation framework, CFIR, and an implementation strategies list, the ERIC compilation. This was done to allow comparability and synthesis of results between methodologies from the dissertation, and between the results from the studies and previous literature. Results: Several key CFIR domains were identified in the literature in the scoping review that were determined to being influential for conducting the cRCTs in hospitals: the adaptability to tailor the trial to each site; the engagement of opinion leaders, champions and formally appointed implementation leaders in the cRCT process as facilitators to conducting the trial; the lack of a site perceiving a relative priority for the trial or tension for change for the clinical field presenting barriers to conducting the cRCT; and limited available resources can present barriers to conducting the cRCT. The qualitative case study identified similar CFIR domains and constructs as potentially influential for cRCT conduct, including the emphasis on adaptability of trial, the importance of tension for change in the sites for accepting inclusion in the trial, the availability of resources, and the engagement of leaders. The CFIR-ERIC matching study identified strategies that may be used to overcome barriers and target enablers for cRCT delivery from CFIR domains and constructs identified in the first two studies. A list of strategies was generated, ranked by the number of many determinants for which the strategy was listed as a Level 1 strategy, then by how many determinants for which the strategy was listed as a Level 2 strategy. The top ERIC strategies that were endorsed as a Level 1 strategy for any or multiple CFIR domains were: 1) Identify and prepare champions, 2) Conduct local needs assessment, 3) Conduct educational meetings, 4) Inform local opinion leaders, 5) Build a coalition, 6) Promote adaptability, 7) Develop a formal implementation blueprint, 8) Involve patients/consumers and family members, 9) Obtain and use patients/consumers and family feedback, 10) Develop educational materials, 11) Promote network weaving, 12) Distribute educational materials, 13) Access new funding, and 14) Develop academic partnerships. The systematic review identified literature reporting on the recruitment of healthcare facility sites into cRCTs. Numerous strategies for cRCT site recruitment were identified, and these were coded to the ERIC compilation. Strategies that were commonly cited were: involve executive boards, promote network weaving, conduct educational meetings, inform local opinion leaders, and centralize technical assistance. Conclusions: The results from the dissertation can contribute to the knowledge for facilitating cRCT delivery in hospitals while recognizing the critical limitations in the studies. Key concepts and strategies to facilitate the conduct and delivery of cRCTs in hospitals were identified. Future research should aim to empirically evaluate the identified strategies. Researchers should aim to address the reporting gap for cRCT delivery identified by this dissertation.

Yes / In psychiatry, the selection of antipsychotics and antidepressants is generally led by a trial-and-error approach. The prescribing of these medications is complicated by sub-optimal efficacy and high rates of adverse drug reactions (ADRs). These both contribute to poor levels of adherence. Pharmacogenetics (PGx) considers how genetic variation can influence an individual’s response to a drug. Pharmacogenetic testing is a tool that could aid clinicians when selecting psychotropic medications, as part of a more personalized approach to prescribing. This may improve the use of and adherence to these medications. Yet to date, the implementation of PGx in mental health environments in the United Kingdom has been slow. This review aims to identify the current barriers and enablers to the implementation of PGx in psychiatry and determine how this can be applied to the uptake of PGx by NHS mental health providers. A systematic searching strategy was developed, and searches were carried out on the PsychInfo, EmBase, and PubMed databases, yielding 11 appropriate papers. Common barriers to the implementation of PGx included cost, concerns over incorporation into current workflow and a lack of knowledge about PGx; whilst frequent enablers included optimism that PGx could lead to precision medicine, reduce ADRs and become a more routine part of psychiatric clinical care. The uptake of PGx in psychiatric care settings in the NHS should consider and overcome these barriers, while looking to capitalize on the enablers identified in this review. / Bradford District Care NHS Foundation Trust in partnership with the University of Bradford; National Institute for Health Research (NIHR) Yorkshire and Humber Patient Safety Translational Research Centre (NIHR Yorkshire and Humber PSTRC); National Institute for Health Research Leeds in vitro Diagnostics Co-operative.

Background: Users are an important but underestimated driver of innovation and entrepreneurship. Therefore, they have a positive impact on the competitive position of companies, the development of industries and the wealth of societies as a whole. Our study focuses on the occurrence and development of user entrepreneurship in the esports industry, which is a modern and fast-growing industry that is also characterized by its over-energetic, over-enthusiastic and over-dynamic users. One compelling case of user entrepreneurship can be observed in the game series “Super Smash Bros.” where users have developed an esports scene out of the game without the active involvement of its publisher Nintendo. Research Purpose: The development of an in-depth understanding of how user entrepreneurship evolves and works in the esports industry. Research Problem: Both, user entrepreneurship and the esports industry, are relatively new research areas that have not yet been sufficiently investigated. As user entrepreneurship is assumed to be more likely in industries that are characterized by uncertainty, ambiguity and evolving demands, and in which the product or service provides enjoyment, we deem the esports industry to provide facilitating conditions for its emergence. Therefore, a deeper understanding of genesis and mechanics has the potential to apply those learnings within the industry and to other industries which may benefit from user entrepreneurship as well. Research Question: How do users and the environment in the esports industry enable the occurrence and flourishing of user entrepreneurship? Method: Ontology – Relativism; Epistemology – Social Constructionism; Methodology – Exploratory Single Embedded Case Study; Data Collection – 12 Semi-structured Interviews supported by Online Forum Narratives; Sampling – Purposeful selection of the first Interviewees followed by Snowball Sampling; Data Analysis – Content Analysis (creation of a tree-diagram based on quotes, sub-categories, generic categories and main categories) Conclusion: We developed a model that represents the most important factors for user entrepreneurship apparent in the esports industry and describes how they enable its occurrence and flourishing. Thereby we contribute to an understanding of the interdependence between user- and environmental-specific enabling factors for user entrepreneurship. Our results suggest that the presence of a supportive environment fosters the user entrepreneur’s motivation, knowledge and skills. Practical Implications: Emerging from our findings, implications for producer firms, individual user entrepreneurs and user entrepreneurship communities were developed on how to purposely foster user entrepreneurship and benefit from its occurrence.

This study was conducted to look into state-owned ICT institutions. The emphasis was on devising a strategic management framework that would be robust and agile, thereby enabling government companies within the ICT sector to rapidly respond to changes in the market and to also enable them to forecast and plan for the future in respect of technology. The main objective of the study was to derive an ICT strategic management framework for the rapid technological evolution of state-owned companies. Further, the study aimed to provide a critical exposition of the factors that affect company ICT strategies; assess the impact of technological changes on company ICT strategies; and propose guidelines on keeping companies‘ ICT strategies responsive to rapid technological changes. Through the literature review as well as an empirical study, common variables and factors that affect a company‘s ICT strategy and its response to technology changes were explored and guidelines were compiled into a framework that will assist SOEs (state-owned enterprises). Through a literature study of available material on the world‘s telecommunication trends and developments in developed nations, some key observations were recorded such as the concept of convergence, which in the main is driven by consumers‘ need for mobility and flexibility, as well as applications with high capacity demands on the one hand and the need for companies and telecommunications operators to be more efficient on the other. Convergence delivers this benefit of efficiency within the market and stimulates competition. Innovation and creativity continue to be the driving force behind the technological evolutions in the ICT sector. The study also considered how both the PEST model and Porter‘s five forces affect these companies. Issues such as the legislative and policy framework of the ICT industry in South Africa were looked at, with emphasis on how they affect ICT parastatals. The study ended with key recommendations and guidelines summed up into a comprehensive framework. / MBA, North-West University, Potchefstroom Campus, 2015

This study was conducted to look into state-owned ICT institutions. The emphasis was on devising a strategic management framework that would be robust and agile, thereby enabling government companies within the ICT sector to rapidly respond to changes in the market and to also enable them to forecast and plan for the future in respect of technology. The main objective of the study was to derive an ICT strategic management framework for the rapid technological evolution of state-owned companies. Further, the study aimed to provide a critical exposition of the factors that affect company ICT strategies; assess the impact of technological changes on company ICT strategies; and propose guidelines on keeping companies‘ ICT strategies responsive to rapid technological changes. Through the literature review as well as an empirical study, common variables and factors that affect a company‘s ICT strategy and its response to technology changes were explored and guidelines were compiled into a framework that will assist SOEs (state-owned enterprises). Through a literature study of available material on the world‘s telecommunication trends and developments in developed nations, some key observations were recorded such as the concept of convergence, which in the main is driven by consumers‘ need for mobility and flexibility, as well as applications with high capacity demands on the one hand and the need for companies and telecommunications operators to be more efficient on the other. Convergence delivers this benefit of efficiency within the market and stimulates competition. Innovation and creativity continue to be the driving force behind the technological evolutions in the ICT sector. The study also considered how both the PEST model and Porter‘s five forces affect these companies. Issues such as the legislative and policy framework of the ICT industry in South Africa were looked at, with emphasis on how they affect ICT parastatals. The study ended with key recommendations and guidelines summed up into a comprehensive framework. / MBA, North-West University, Potchefstroom Campus, 2015

The aim of this research project is to develop an innovative framework to implement lean principles in Product-Service System (PSS) with the capability of assessing the leanness level of the services offering process. The framework comprises three implementation phases namely: assessment of the current state, developing a future state, and stabilising the new way of operations. Additionally, the framework covers the enablers, factors, and appropriate lean tools required for the successful implementation of lean practices in Product-Service System (PSS), as well as, the challenges that may obstacle the implementation process. The proposed framework has integrated an assessment model that provides a quantifiable measure of the leanness level of Product-Service System (PSS). Five main enablers and thirty three factors emerging from these main enablers deemed to be critical for the successful implementation of lean practices in Product-Service System (PSS). Moreover, a series of eight inhibitors appeared to block the implementation process. The Product-Service System leanness assessment model was developed upon three main levels, namely: enablers, criteria, and attributes. The first level contains five enablers. These enablers are supplier relationship, management leanness, workforce leanness, process excellence, and customer relationship. In the second level there are twenty one criteria such as: supplier delivery, culture of management and process optimisation. Finally, the third level consists of seventy three attributes. By using multi-grade fuzzy approach the PSS leanness index was computed and areas for further improvement were identified. A combination of research methodology approaches has been employed in this research. Firstly, an extensive literature review related to lean and PSS was conducted. Secondly, the qualitative approach and the case study were selected as an appropriate methodology for this research, using semi-structured and structured interview techniques to gather the required data from experts who are involved in lean projects in their companies. Finally, validation of the results was carried out using real life industrial case studies and experts judgment. Case studies demonstrate that the framework provides guidelines for manufacturing companies that aim to implement lean principles in Product-Service System (PSS). The framework enables manufacturing companies to better satisfy their customers’ needs through responding quickly to their changing demands; to improve the service offering process through reducing the creation of wastes and non-value added activities; and to improve competitiveness through increasing customers’ value. Additionally, the PSS leanness index is useful for improving the service offering process. The index provides manufacturing companies with a real insight into the leanness level of their service offering, as well as, it provides managers with a quantifiable measure of how lean their PSS is. The index identifies the gap between the current state and the future state and this helps in determining areas for further improvement.

Purpose: The aim of the research is to investigate what successful booksellers provide in store that increase interaction and thereby enhance perceived value for the customers. Approach: The study is based on a combination of using both quantitative and qualitative data, collected through questionnaire and through face-to-face interviews. A deductive approach has constituted the paper as the theoretical framework was constructed upon already existing theories. Findings: The investigated booksellers are working with all of the three interaction facilitators; servicescape, shopping event as well as employee competence to create interaction in store that thereafter through relating, communicating and knowing increase the customer perceived value. The success behind the booksellers is based on their niche and personal approach that is thoroughly implemented in their offerings, which will create a community feeling. The personal relationship with the customers gives a structural support for the communication that in the end increase the knowledge. However, the knowledge renewal was more vital for the employees in order to provide personal service. Practical implications: Brick-and-mortar stores should fully acknowledge the importance of interacting with customers, by implementing servicescape, shopping event and employee competence with a personal touch. It is important to be as physical as possible and use the store as a social meeting place. The store should create a unique atmosphere, where like-minded customers socialize. The employee competence is vital for the brick-and-mortar stores in order to provide personal service. Theoretical implications: Grönroos and Voima’s (2012) Value creation sphere-model was extended by integrating Ballantyne and Varey’s (2006) triangulated value-enable-model into the joint sphere of Grönroos and Voima’s (2012) model. Since both of the models were tested empirically the paper supplies empirical evidence for both of the theoretical models.

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