[pt] O contrato de concessão das empresas de distribuição de energia com a Agência Nacional de Energia Elétrica – ANEEL estabelece que as distribuidoras são obrigadas a investir anualmente um percentual de sua Receita Operacional Líquida em Programas de Eficiência Energética e Pesquisa e Desenvolvimento, de acordo com alguns parâmetros básicos determinados pela Agência. Esses programas têm como foco conscientizar a sociedade para a importância de ações de combate ao consumo irresponsável de energia elétrica, além da viabilidade econômica e estímulo ao desenvolvimento de equipamentos, processos e usos finais de energia mais eficazes. Após a regulamentação da Lei 12.212 de 2010, o perfil do beneficiário foi alterado unicamente para clientes que estão cadastrados na Tarifa Social de Energia Elétrica, com base no Cadastro Único para Programas Sociais do Governo Federal. Esse trabalho busca informar as principais ações de um projeto do Programa de Eficiência Energética direcionadas à população de baixa renda: a seleção dos beneficiários baseada na aplicação de um questionário de prospecção, a distribuição geográfica dos beneficiários, além de demonstrar, através de um exemplo prático e real voltado para a substituição de geladeiras, os impactos provocados na eficiência operacional de uma ação logística, com base em um estudo de acompanhamento dos processos objetivando sua melhoria. / [en] The concession of power distribution companies with the National Electric Energy Agency - ANEEL establishes that energy distributors are required to invest a percentage of their annual Net Operating Revenue (NOR) in Energy Efficiency Programs (EEP) and Research and Development (P and D), according to some basic parameters set by the Agency. This program focuses on raising society s awareness over the importance of actions to combat the irresponsible consumption of electricity, in addition to the economic feasibility and to stimulate the development of equipment, processes and more effective end use energy. After the regulation of Law 12.212 / 2010, the profile of the beneficiary was changed to only customers that are registered in the Social Tariff for Electric Power, based in the Single Registry for Social Programmes of the Federal Government. In line with the best management practices applied to various sectors of the world economy, Logistics assumes the responsibility of managing several processes related to the Program of Efficient use of Energy. This master thesis seeks to inform the reader about the main actions of a project of the Program for low-income population, which relying on several steps: selection of the beneficiaries after evaluation of a questionnaire, the geographical distribution of the beneficiaries, and a description of a practical example of substituting old refrigerators. In order to improve the present and similar future processes, the real impacts caused by the operational efficiency of logistics action, are evaluated.

Avec 42% de la consommation d'énergie finale et 25% des émissions de CO2, le secteur des bâtiments en France représente un enjeu majeur pour maîtriser la facture énergétique des ménages, des collectivités et de l'État. Cette thèse s'attache ainsi à analyser la façon dont les territoires sont en capacité de s'engager dans des projets destinés à réduire les consommations énergétiques des bâtiments. Elle propose de formaliser une démarche de conception collaborative de programmes d'efficacité énergétique des bâtiments, mobilisable par des acteurs souhaitant s'engager dans de tels projets. L'hypothèse de base de la thèse consiste en effet à affirmer qu'une amélioration significative et durable des bâtiments ne peut s'envisager sans revoir en profondeur le fonctionnement actuel du secteur bâtiment-énergie afin de l'engager vers un modèle basé sur l'économie de fonctionnalité. Trois terrains d'expérimentations ont servi de référence à la construction de l'argumentation et à sa validation : les départements de Meuse et de Haute-Marne, les villages de Dammarie-sur-Saulx et Epizon, et la ville de Commercy.Ce travail conclut sur les facteurs clés de succès d'un programme d'efficacité énergétique et de son évaluation ; la nécessité d'avoir un nouveau modèle économique comme repère pour fonder la pertinence de l'action. Elle souligne enfin son intérêt pour d'autres programmes prenant en charge une évolution de l'organisation de la filière du bâtiment / With 42% of the final energy consumption and 25% of CO2 emissions, the French building sector represents a major challenge to manage the energy bill for households, regional communities and the State. This doctoral thesis analyses how communities are able to be involved in projects aiming at reducing energy consumptions in buildings. It proposes to formalize a collaborative design process of energy efficiency program, usable for local actors. The original thesis hypothesis asserts that a significant improvement of the energy efficiency in buildings depends on a paradigm shift of the economic model and proposes the functional economy as a potential solution. Three experimentations were followed to build the argumentation and its validation: the departments of Meuse and Haute-Marne, the two villages of Dammarie-sur-Saulx (Meuse) and Epizon (Haute-Marne) and the city of Commercy (Meuse). This work defines on key success factors of a energy efficiency program and its assessment; the need to use a new economic model as a landmark to establish the action relevance. This work highlights also other programs taking account an evolution of the building sector organisation