The purpose of this research was to investigate if selected cultural and national aspects had an effect on employee engagement drivers. Another aim was to find out if applying global engagement tools in different cultures would provide an accurate engagement report. Finally, a new tool was proposed and examined in this study by companies operating in the Middle and Near East regions. Employee engagement has been of growing concern to business leaders as well as occupational psychologists, since it was claimed to relate to organisational productivity and long term success. Despite this growing concern and various consultancy solutions provided, few academic researches tackled cross cultural employee engagement aspects. In this research, both qualitative and quantitative research methodologies were used. The qualitative research data consisted of two in-depth interviews with employees working in the Middle and Near East regions. The quantitative research data was gathered with the aid of two questionnaires. One hundred and eighty nine responses were received out of two hundred and seventeen questionnaires sent. The response rate was eighty seven per cent. This research produced a number of key findings: (a) Cultural, national and organisational factors affect engagement drivers. (b) Engagement drivers change over time, at least in priority. (c) Measuring engagement through a globally designed fixed tool is not likely to produce accurate results that management can use to plan for actions. The main conclusion drawn from this research was that current approaches to measuring employee engagement are taking engagement drivers as common for granted, and this concept should be revised. The author recommends that leaders should investigate and run an analysis of engagement drivers before any engagement survey is undertaken. A new tool has been presented by the research and was tested by a number of organisations. This tool takes into account building engagement questionnaires based on key drivers analysed from specific work cultures.

The aim of this study was to explore human resources (HR) practitioners’ experiences of engagement interventions within a financial institution. A qualitative research approach was followed which was informed by the hermeneutic phenomenological paradigm. Semi-structured interviews were used. The findings indicated that HR practitioners play a critical role in enhancing engagement in organisations through the implementation of effective engagement interventions. The HR practitioners often thought of themselves as the ‘heart’, ‘the core’, ‘facilitator’, ‘business partner’ or ‘middle man’ when implementing engagement interventions. The majority of the HR practitioners did understand engagement, their role in the implementation of engagement interventions and the tools used to assess engagement. However, the findings did indicate that some of the HR practitioners within this study had limited knowledge of engagement, engagement interventions and the tools used to implement engagement. The findings also indicated that the implementation of an engagement intervention should be a collaborative process between employer and employee, with the support of top management to ensure the success of the engagement intervention. Engagement interventions were considered to be predominantly positive and successful by most of the participants. However, it was noted by participants that if there is no follow-through on the implementation of the engagement interventions it can become negative. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

The aim of this study was to explore human resources (HR) practitioners’ experiences of engagement interventions within a financial institution. A qualitative research approach was followed which was informed by the hermeneutic phenomenological paradigm. Semi-structured interviews were used. The findings indicated that HR practitioners play a critical role in enhancing engagement in organisations through the implementation of effective engagement interventions. The HR practitioners often thought of themselves as the ‘heart’, ‘the core’, ‘facilitator’, ‘business partner’ or ‘middle man’ when implementing engagement interventions. The majority of the HR practitioners did understand engagement, their role in the implementation of engagement interventions and the tools used to assess engagement. However, the findings did indicate that some of the HR practitioners within this study had limited knowledge of engagement, engagement interventions and the tools used to implement engagement. The findings also indicated that the implementation of an engagement intervention should be a collaborative process between employer and employee, with the support of top management to ensure the success of the engagement intervention. Engagement interventions were considered to be predominantly positive and successful by most of the participants. However, it was noted by participants that if there is no follow-through on the implementation of the engagement interventions it can become negative. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)