Despite the wide spread use of psychological instruments in the forensic context, there is a dearth of research on the purposes for using it. A qualitative case study approach was adopted in this study to explore the purposes for which industrial psychologists use psychological instruments in loss of income claims. The research study comprised of two phases. Firstly, a literature review was used to provide some background on psychological assessment in the forensic context. The literature review described the historical development of forensic psychology, what psychological instruments are and how they are used in the forensic context. The forensic context, in which industrial psychologists operate, was also described. Furthermore, the initial conceptual framework to outline the context of the next phase of the research was illustrated. The second phase was an exploratory study that made use of a multiple-case study approach. The main research aim was to explore the purposes for using psychological instruments in loss of income claims by industrial psychologists. Another aim was to explore the psychological instruments used. The final aim was to explore the kind of information that is needed in the forensic context, which is not currently available by means of existing psychological assessment. Case study data was collected by conducting semi-structured interviews with four industrial psychologists. Each interview represented a case to be analysed. The multiple-case study data gathered were then analysed using coding, within-case analysis and across-case analysis. The findings indicate that psychological instruments are used for the following purposes: (1) to add value to the quantification of a loss of income claim; and (2) to provide information that is required on the specific situation and circumstances surrounding the claim. Furthermore, the research findings also revealed that the purpose of using a psychological instrument to add value is influenced by internal factors of the psychological instrument as well as situational characteristics of the legal matter at hand. Through the exploration of the purposes for using psychological instruments, specific instruments used could be identified. Another finding included the existence of a perception that the psychological instruments currently available in South Africa are inadequate to provide the information required in the forensic context. The findings also revealed the kind of information that is needed.Recommendations were made for future research and industry-related practices. / Industrial and Organisational Psychology / M.Comm. (Industrial and Organisational Psychology)

The aim of this study was to explore human resources (HR) practitioners’ experiences of engagement interventions within a financial institution. A qualitative research approach was followed which was informed by the hermeneutic phenomenological paradigm. Semi-structured interviews were used. The findings indicated that HR practitioners play a critical role in enhancing engagement in organisations through the implementation of effective engagement interventions. The HR practitioners often thought of themselves as the ‘heart’, ‘the core’, ‘facilitator’, ‘business partner’ or ‘middle man’ when implementing engagement interventions. The majority of the HR practitioners did understand engagement, their role in the implementation of engagement interventions and the tools used to assess engagement. However, the findings did indicate that some of the HR practitioners within this study had limited knowledge of engagement, engagement interventions and the tools used to implement engagement. The findings also indicated that the implementation of an engagement intervention should be a collaborative process between employer and employee, with the support of top management to ensure the success of the engagement intervention. Engagement interventions were considered to be predominantly positive and successful by most of the participants. However, it was noted by participants that if there is no follow-through on the implementation of the engagement interventions it can become negative. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)

Despite the wide spread use of psychological instruments in the forensic context, there is a dearth of research on the purposes for using it. A qualitative case study approach was adopted in this study to explore the purposes for which industrial psychologists use psychological instruments in loss of income claims. The research study comprised of two phases. Firstly, a literature review was used to provide some background on psychological assessment in the forensic context. The literature review described the historical development of forensic psychology, what psychological instruments are and how they are used in the forensic context. The forensic context, in which industrial psychologists operate, was also described. Furthermore, the initial conceptual framework to outline the context of the next phase of the research was illustrated. The second phase was an exploratory study that made use of a multiple-case study approach. The main research aim was to explore the purposes for using psychological instruments in loss of income claims by industrial psychologists. Another aim was to explore the psychological instruments used. The final aim was to explore the kind of information that is needed in the forensic context, which is not currently available by means of existing psychological assessment. Case study data was collected by conducting semi-structured interviews with four industrial psychologists. Each interview represented a case to be analysed. The multiple-case study data gathered were then analysed using coding, within-case analysis and across-case analysis. The findings indicate that psychological instruments are used for the following purposes: (1) to add value to the quantification of a loss of income claim; and (2) to provide information that is required on the specific situation and circumstances surrounding the claim. Furthermore, the research findings also revealed that the purpose of using a psychological instrument to add value is influenced by internal factors of the psychological instrument as well as situational characteristics of the legal matter at hand. Through the exploration of the purposes for using psychological instruments, specific instruments used could be identified. Another finding included the existence of a perception that the psychological instruments currently available in South Africa are inadequate to provide the information required in the forensic context. The findings also revealed the kind of information that is needed.Recommendations were made for future research and industry-related practices. / Industrial and Organisational Psychology / M.Comm. (Industrial and Organisational Psychology)

The aim of this study was to explore human resources (HR) practitioners’ experiences of engagement interventions within a financial institution. A qualitative research approach was followed which was informed by the hermeneutic phenomenological paradigm. Semi-structured interviews were used. The findings indicated that HR practitioners play a critical role in enhancing engagement in organisations through the implementation of effective engagement interventions. The HR practitioners often thought of themselves as the ‘heart’, ‘the core’, ‘facilitator’, ‘business partner’ or ‘middle man’ when implementing engagement interventions. The majority of the HR practitioners did understand engagement, their role in the implementation of engagement interventions and the tools used to assess engagement. However, the findings did indicate that some of the HR practitioners within this study had limited knowledge of engagement, engagement interventions and the tools used to implement engagement. The findings also indicated that the implementation of an engagement intervention should be a collaborative process between employer and employee, with the support of top management to ensure the success of the engagement intervention. Engagement interventions were considered to be predominantly positive and successful by most of the participants. However, it was noted by participants that if there is no follow-through on the implementation of the engagement interventions it can become negative. / Industrial and Organisational Psychology / M. Com. (Industrial and Organisational Psychology)