This study examines staff perceptions of the implementation of an Enterprise Resource Planning system (ERPs) in three Australian universities. It considers the growing body of literature on the issues impacting on effective and efficacious Enterprise Resource Planning (ERP) implementations in organisations including the most recent literature on ERPs in the higher education sector. This literature identifies a number of issues that it is argued, translates from the corporate sector to the higher education sector including a number that require additional focus in this sector. It is proposed in this dissertation that effective and efficacious implementations in Australian universities require particular consideration of organisational influences related to their context and the perceptions of the users of the systems. Case study methodology was used to examine the staff perceptions of the management of ERP implementations in universities. This involved undertaking case studies in three Australian universities in the process of implementing ERP systems. The first phase of the study obtained data through a series of focus groups at one university to explore staff perceptions of the efficacy of the ERP implementation at their university. This data and the relevant literature served as a framework for the development of the research process in the second phase of the study. This phase involved conducting a series of interviews with staff that enabled the researcher to undertake a more detailed exploration of the staff perceptions of influences affecting ERP system implementations at three Australian universities. The research study identifies the influences impacting on the outcomes of these implementations of ERPs in the three Australian universities and forms the basis for the development of guidelines for the effective and efficacious management of ERP implementations in Australian universities. This set of guidelines for the management of implementations of ERPs in Australian universities is an outcome that can have applicability for the higher education sector generally.

Abstract The development of information technology has progressed and hence, brings to huge conflict on business models in enterprises in the 21 century. However, the introduction of information technology not only involves purchase equipments but also operation processes and managers¡¦ decisions. To successfully introduce a new information system, it is necessary to consider many concepts of organization and management, such as a company¡¦s strategies, managers¡¦ commitments, and communication among different departments and so on. The construction industry is one of important index in a nation economic structure. This industry can push the development of national economics forward, and it is been seen as the head of industry. This study takes the D construction company as an example to discuss the process of introducing ERP system and the faced problems of reengineering. Indeed, this study also referred developed performance indexes to measure how employees feel about the introduction the new ERP system. The results showed that the introduction of an ERP system involves the cooperation among different departments. While a company is introducing an ERP system, there are many types of organization changes and lead to huge conflict. Therefore, the company should develop a team to manage the project, be responsible to manage changes, and strength employees¡¦ trainings. Finally, a company must be sure it is ready to introduce an ERP system for all members in this company.

Today, ERP is now considered to be the price of entry for running a business and for being connected to other enterprises in a network economy. Due to the complexity of the ERP and the needs for the business process reengineering, most of the ERP implementation projects were judged to be unsuccessful. A common problem when adopting ERP software has been the issue of misfits, that is, the gaps between the functionality offered by the package and that required by the adopting organization. These misfits include data formatting, data relating, access, controlling, operating, output formatting and data contents, and so forth. This study presents a methodology to analyze the above misfit issues and proposes strategies to solve the problems. The results will contribute to the ERP implementation.

Enterprise Resource Planning (ERP) systems claim to provide organisations with an integrated Information Technology (IT) solution that can be used as an effective business tool with real-time information of all business transactions at the managers' fingertips. ERP software attempts to integrate all departments and functions across a company onto a single computer system that runs off one database and can serve the needs of all the different departments in the company. The investment in an IT solution that will provide strategic information to aid in strategy formulation and decision-making should be part of strategic planning. In short, the ERP system should add to a company's strategic advantage. The challenge to an organisation is to use ERP to leverage opportunities in the competitive environment in order to create value. If a resource view is taken of ERP systems, strategy theory describes the way that an organisation should go about achieving strategic advantage. The IT resource in itself cannot be the basis for competitive advantage in a manufacturing industry. The resource is available to all competitors. The nature of ERP systems however supports the creation of distinctive competences in the organisation through organisational learning. The enhanced capabilities of the organisation, combined with its superior resources form the basis of distinctive competencies that in turn lead to value creation through the advantages created. The test for strategic advantage is to evaluate the strategic options or choices against consistency, consonance, advantage and feasibility. The model for evaluating strategy can also be applied to the planned ERP implementation or to enterprise systems already implemented. This model is based on strategic evaluation and support the process of continuous evaluation and change to respond to triggers in the competitive environment the organisation operates in. In order for ERP systems to add value in the organisation, their implementation must satisfy the strategic evaluation criteria, and continuous business process improvement will follow subsequent evaluation in order to adjust to the changing environment. / Thesis (MBA) University of Natal, Durban, 2003.

In techno-organisational innovation, knowledge is reconstituted. Understanding this process in its complexity and its outcomes asks for an inquiry and interpretation that heed to the conditions at the end of modernity, and must therefore take recourse to practical philosophy. This understanding has been formulated with reference to a field study that inquired into the conduct of reform and effectuation of new information technology by the central department of a regional government over a period of approximately eight years. In considering this ambience, the study has been informed by (i) a synopsis of hermeneutic thinking on knowledge; (ii) an outline of governmentality and (information) technology; (iii) a reflection on the conditions of the social sciences and their relation to information technology; (iv) an exploration of the possibilities of social inquiry at the end of modernity. Deliberating the stipulations of social inquiry, the destructive narrative is proposed that allows for a rational and argumentative appropriation of the past, beyond scientific method and mere perceptivity. Events, ideas, and experiences indicate the reciprocal relation of political and organisational rationalities, on the one hand, and managerial and informational technologies on the other. Within these dimensions, the knowledge of governmentality is being re-defined, shifting expertise into the harness of business discipline. The rationalities of information, process, integration, prediction and performance, and ultimately efficiency, make bureaucracy itself an object of increased scrutiny. These rationalities also remind that the challenge of Ge-stell and the rule of politics-as-fabrication do neither come to pass primarily in implementations of managerial technologies, nor in instantiations of information systems, but within the articulations of the technological worldview. Due to the fragmented and contentious nature of knowledge, innovation as routine nevertheless appears disjointed and asynchronous, yet upholding the representational and disciplinary constellations.

Zugl.: Stuttgart, Univ., Diss., 2005 u.d.T.: Breidung, Michael: Bewertung von Enterprise-Ressource-Planning-Projekten in Klein- und mittelständischen Unternehmen

Diss., Technische Wissenschaften, Eidgenössische Technische Hochschule ETH Zürich, Nr. 15630, 2004.

Zugl.: Stuttgart, Univ., Diss., 2006

BATISTA, José Glayson Nogueira. Uma contribuição à implantação do orçamento empresarial em um sistema integrado de gestão. 2006. 206 f. Dissertação (mestrado) - Universidade Federal do Ceará, Faculdade de Economia, Administração, Atuária, Contabilidade e Secretariado, Fortaleza-CE, 2006. / Submitted by Dioneide Barros (dioneidebarros@gmail.com) on 2016-12-22T12:14:12Z No. of bitstreams: 1 2006_dis_jgnbatista.pdf: 2510623 bytes, checksum: 90dd17865508491d1013438d1eb8be13 (MD5) / Approved for entry into archive by Dioneide Barros (dioneidebarros@gmail.com) on 2016-12-22T17:18:11Z (GMT) No. of bitstreams: 1 2006_dis_jgnbatista.pdf: 2510623 bytes, checksum: 90dd17865508491d1013438d1eb8be13 (MD5) / Made available in DSpace on 2016-12-22T17:18:11Z (GMT). No. of bitstreams: 1 2006_dis_jgnbatista.pdf: 2510623 bytes, checksum: 90dd17865508491d1013438d1eb8be13 (MD5) Previous issue date: 2006 / In the present competitive scenary, information is the most valuable product of organizations. Based on it, decisions are made about what to do, how to do, where to do and when to do. It’s the managers’ responsibility to use a system of information that provides the receiving of those pieces of information opportunely. To do so, it’s necessary to invest in instruments that allow the built of this system of information. Within the universe of available instruments, two of them are object of study of this research: business budget and integrated management system, better known as ERP system. The general goal of this study is to present a contribution to the implantation of the business budget within an integrated management system. The research is based on the presupposition that nowadays the integrated management systems are not satisfactoryly structured to the receival of the budget tool, therefore needing some adjustments to make this function available. The research was made from the study of a case in a capital stock company in the state of Ceara. The methodological reference presents the main characteristics involved both in budget and ERP system. The contribution of the research was developed through a model of implantation of the business budget in the integrated management system, based on the reality of the company in the case study. The model enabled, through a simulation, the use of the ERP system in the creation and maintenance of the tool of business budget, creating, in that way, a larger perspective of integration, if properly adjusted, between these two management tools, therefore bringing about to the managers more agility and credibility of the information necessary to the making of decisions in companies. / No cenário competitivo atual, a informação é o produto mais valioso das organizações. A partir dela são originadas as tomadas de decisão sobre o que fazer, como, onde e quando fazer. Cabe então aos gestores a utilização de um sistema de informações que lhes permita oportunamente à recepção dessas informações. Para tanto, faz-se necessário investir em instrumentos que possibilitem a montagem desse sistema de informações. No universo de instrumentos, dois são objetos de estudo desta pesquisa: O orçamento empresarial e o sistema integrado de gestão, mais conhecido no mercado como sistema ERP. O objetivo geral deste trabalho é apresentar uma contribuição, por meio de um modelo, à implantação do orçamento empresarial dentro de um sistema integrado de gestão. A pesquisa parte do pressuposto de que atualmente os sistemas integrados de gestão encontram-se carentes de estruturação para receber a ferramenta do orçamento, necessitando, assim, de algumas adaptações para disponibilizar essa funcionalidade. A pesquisa foi realizada a partir de um estudo de caso em uma empresa fabricante de bens de capital do Estado do Ceará. O referencial metodológico apresenta as principais características envolvidas, tanto com o orçamento quanto com o sistema ERP. Foi desenvolvida a contribuição da pesquisa mediante um modelo de implantação do orçamento empresarial no sistema integrado de gestão, tomando-se por base a realidade da empresa do estudo de caso . O modelo possibilitou, por intermédio de simulação, a utilização do sistema ERP na elaboração e manutenção da ferramenta do orçamento empresarial, abrindo assim uma perspectiva de maior integração entre as duas referidas ferramentas de gestão, acarretando aos administradores maior agilidade e credibilidade das informações necessárias à tomada de decisão nas empresas.

PINTO NETO, José Albuquerque. A análise da pré-venda na comercialização/aquisição de sistemas ERP nas empresas de Fortaleza. 2007. 127f. ; Dissertação (mestrado) - Universidade Federal do Ceará, Faculdade de Economia, Administração, Atuária, Contabilidade e Secretariado, Fortaleza-CE, 2007. / Submitted by Dioneide Barros (dioneidebarros@gmail.com) on 2016-03-03T13:53:56Z No. of bitstreams: 1 2007_dis_japintoneto.pdf: 780048 bytes, checksum: 258dc0b7215853d521cf263c912168aa (MD5) / Approved for entry into archive by Dioneide Barros(dioneidebarros@gmail.com) on 2016-03-09T15:05:36Z (GMT) No. of bitstreams: 1 2007_dis_japintoneto.pdf: 780048 bytes, checksum: 258dc0b7215853d521cf263c912168aa (MD5) / Made available in DSpace on 2016-03-09T15:05:36Z (GMT). No. of bitstreams: 1 2007_dis_japintoneto.pdf: 780048 bytes, checksum: 258dc0b7215853d521cf263c912168aa (MD5) Previous issue date: 2007 / This dissertation makes the analysis of pre-sale phase during the sale and during the acquisition of ERP systems at companies of Fortaleza, researching in the clients of one of the largest brazilian software organization. These companies showed how was the commercial process, and how ERP system was implemented. This dissertation has the objective of contribution to increase knowledge about ERP Systems, and looks for an analysis of one of the main phases of selling ERP systems : the pre-sale. The companies that develop ERP systems see this commercial phase as one of the most important, because it is the phase when the client is qualified. At this moment, the developers and the clients know each other, change information, doubts, what the client needs, opportunities, problems and solutions. During the commercial process, the commercial team creates expectation in the client about the product. The small companies knowledge about this process, and the presentation capacity of commercial team showing the system as the solution for company problems, are a big step to create stress at the moment of ERP system implementation. When a company buys an ERP system, the thinking of the client is that ERP system brings the best practices making that companies give priority to buy only software and hardware. The users capacities, the management of changes, and the investment in time to people explore the potential of the ERP system stays at second plan. This dissertation looks for to explore these points and take conclusions about how to minimize these problems yet at the commercial phase, using a research at 20 companies that use this ERP system and two studies case, one with two researched companies, and one with the ERP developer. The study discovered that, after research and interviews, the data survey and sincerity at clients are the most important actions to minimize the implementation problems. This thesys take conclusion that a well done presale is very important to become easier the system implementation phase. / Esta dissertação analisou a pré-venda na comercialização e na aquisição de Sistemas ERP nas empresas de Fortaleza, pesquisando junto aos clientes de um dos maiores fornecedores de Sistemas ERP no Brasil, como essas empresas-clientes analisavam o trabalho comercial feito pelo fornecedor e pela própria empresa-cliente, e a forma como o Sistema ERP foi implantado. Essa dissertação tem como objetivo contribuir para aumentar o conhecimento sobre sistemas ERP, e é voltado para a análise de uma das principais etapas na comercialização de sistemas ERP: a pré-venda. A maior parte dos fornecedores de sistemas ERP enxerga esta etapa de comercialização como uma das mais importantes por se tratar do momento de qualificação do cliente. Momento esse em que fornecedor e cliente se conhecem mutuamente, buscam a troca de informações, dúvidas, necessidades, oportunidades, problemas e soluções. Durante o processo de venda, a equipe comercial cria uma grande expectativa em relação ao produto. A falta de conhecimento dos tomadores de decisão, aliada a capacidade dos vendedores de apresentar o produto como a solução dos problemas do cliente, é um caldo fértil para os desgastes comuns a um futuro processo de implantação. Ao adquirir um sistema ERP o pensamento da empresa-cliente é de que a ferramenta traz consigo as melhores práticas, fazendo com que as empresas priorizem investimentos em software e hardware. A capacitação dos usuários, a gestão da mudança, o investimento em tempo para que as pessoas possam explorar a fundo o potencial de cada ferramenta ficam em segundo plano. Essa dissertação procura explorar esses pontos e chegar a uma conclusão sobre formas de minimizar esses problemas ainda na etapa de comercialização através de pesquisa junto a 20 empresas usuários desse sistema ERP, e duas entrevistas, um com duas empresas pesquisadas anteriormente, e outro com o fornecedor. A conclusão alcançada, após a pesquisa e as entrevistas, mostra que o levantamento detalhado e a transparência junto ao cliente são as principais ações de pré-venda que minimizam os problemas de implantação. Esta dissertação leva a conclusão que a pré-venda bem realizada é muito importante para orientar e facilitar a fase de implantação do sistema.