Submitted by Joana Azevedo (joanad@id.uff.br) on 2017-08-22T19:01:56Z No. of bitstreams: 1 Dissert José Francisco Penido Xavier.pdf: 2135252 bytes, checksum: cb7d34022557de01bf39c24cbf92c593 (MD5) / Approved for entry into archive by Biblioteca da Escola de Engenharia (bee@ndc.uff.br) on 2017-09-04T16:20:18Z (GMT) No. of bitstreams: 1 Dissert José Francisco Penido Xavier.pdf: 2135252 bytes, checksum: cb7d34022557de01bf39c24cbf92c593 (MD5) / Made available in DSpace on 2017-09-04T16:20:18Z (GMT). No. of bitstreams: 1 Dissert José Francisco Penido Xavier.pdf: 2135252 bytes, checksum: cb7d34022557de01bf39c24cbf92c593 (MD5) Previous issue date: 2017-01-03 / As Instituições Públicas de Ensino necessitam de métodos, técnicas e ferramentas gerenciais para auxiliar na gestão de seus processos. O Governo implementou um modelo de excelência em Gestão Pública para contribuir com a melhoria da capacidade de governança e governabilidade das estruturas executivas que deve ser modelado de acordo com as suas premissas. A partir da percepção da necessidade de mudanças na gestão do Cefet/RJ, Campus Maracanã, responsável pelo ensino e pesquisa nas áreas do ensino médio/técnico, tecnológico e superior, esta dissertação tem por objetivo propor um modelo de gestão organizacional baseado nos modelos de referência da qualidade e excelência e Gespública com a finalidade de investigar e caracterizar os elementos da atual gestão do Cefet-RJ através da abordagem do estudo de caso, com a utilização de entrevistas, análise de documentos e questionários realizados com a comunidade. Identificou-se que o modelo de gestão da instituição estudada caracteriza-se como misto, pois tanto o sistema de gestão burocrático quanto o colegiado são observados no estudo. A construção do Meta-Modelo ocorrerá com a integração de diferentes modelos de referência condicionado a uma abordagem sintética e compreensiva, especificando os componentes dos requisitos do Artefato. A escolha da abordagem pelo conceito de Design Science pretende desenvolver soluções que tragam melhorias para a gestão atual, resolvendo problemas que com a criação do artefato que está na interface entre o conceitual e o praticado. Acredita-se, portanto, que o artefato modelo é capaz de promover uma cultura de melhoria contínua do gerenciamento dos processos internos e a análise da aderência da gestão do Cefet-RJ ao artefato conceitual, que é um conjunto de proposições que expressam a relação entre os elementos, formando os requisitos. A pesquisa foi desenvolvida a partir do referencial teórico-conceitual adquirido com um estudo exploratório que posteriormente tornou-se a base para o desenvolvimento de um Meta-Modelo que promoveu o destaque da fragilidade do modelo de gestão atual praticado pela instituição de ensino analisada e as características principais que determinaram a aderência ou não aderência aos requisitos apresentados como solução para a melhoria do processo de gestão para a qualidade com excelência em um processo de ensino, bem como a apresentação de uma proposta sugestiva para a implantação e implementação do Artefato. Desta forma, obteve-se como conclusão que não existe aderência significativa do modelo de gestão praticado com o Meta-Modelo desenvolvido com base na pesquisa. A partir deste resultado, acredita-se que se aplicado, o modelo proposto trará benefícios para a gestão, pois, promoverá soluções quanto aos problemas gerados por procedimentos inadequados que não são os melhores para a execução das atividades que compõem o processo de gestão de uma instituição pública de ensino. Por fim, este trabalho apresenta o artefato modelo e também sugestões para pesquisas posteriores acerca do tema abordado. / The Public Educational Institutions need methods, techniques and management tools to assist in the management of their processes. The Government has implemented a model of excellence in Public Management to contribute to the improvement of the governance and governance capacity of executive structures that must be shaped according to its premises. Campus Maracanã, responsible for teaching and research in the areas of secondary / technical, technological and higher education, this dissertation aims to propose a model of organizational management based on the models of Reference of quality and excellence and Gespública with the purpose of investigating and characterizing the elements of the current management of Cefet-RJ through the approach of the case study, with the use of interviews, document analysis and questionnaires conducted with the community. It was identified that the management model of the studied institution is characterized as mixed, since both the bureaucratic and collegiate management system are observed in the study. The construction of the Meta-Model will occur with the integration of different reference models conditioned to a synthetic and comprehensive approach, specifying the components of the requirements of the Artifact. The choice of approach by the concept of Design Science aims to develop solutions that bring improvements to the current management, solving problems that with the creation of the artifact that is at the interface between the conceptual and the practiced. It is believed, therefore, that the model artifact is capable of promoting a culture of continuous improvement of the management of internal processes and the analysis of the adherence of the Cefet-RJ management to the conceptual artifact, which is a set of propositions that express the relation between The elements, forming the requirements. The research was developed from the theoretical-conceptual framework acquired with an exploratory study that later became the basis for the development of a Meta-Model that promoted the highlight of the fragility of the current management model practiced by the analyzed teaching institution and the Main characteristics that determined the adherence or non-adherence to the requirements presented as solution for the improvement of the management process for quality with excellence in a teaching process, as well as the presentation of a suggestive proposal for the implementation and implementation of the Artifact. Thus, it was concluded that there is no significant adherence of the management model practiced with the Meta-Model developed based on the research. The results obtained with the analysis of the data demonstrate that if applied, the proposed model will bring benefits to the management, including to define the procedures conditioning the operations to the appropriate requirements to the management model of a public educational institution that has its peculiarities. Finally, this paper presents the model artifact and also suggestions for further research on the subject. / The Public Educational Institutions need methods, techniques and management tools to assist in the management of their processes. The Government has implemented a model of excellence in Public Management to contribute to the improvement of the governance and governance capacity of executive structures that must be shaped according to its premises. Campus Maracanã, responsible for teaching and research in the areas of secondary / technical, technological and higher education, this dissertation aims to propose a model of organizational management based on the models of Reference of quality and excellence and Gespública with the purpose of investigating and characterizing the elements of the current management of Cefet-RJ through the approach of the case study, with the use of interviews, document analysis and questionnaires conducted with the community. It was identified that the management model of the studied institution is characterized as mixed, since both the bureaucratic and collegiate management system are observed in the study. The construction of the Meta-Model will occur with the integration of different reference models conditioned to a synthetic and comprehensive approach, specifying the components of the requirements of the Artifact. The choice of approach by the concept of Design Science aims to develop solutions that bring improvements to the current management, solving problems that with the creation of the artifact that is at the interface between the conceptual and the practiced. It is believed, therefore, that the model artifact is capable of promoting a culture of continuous improvement of the management of internal processes and the analysis of the adherence of the Cefet-RJ management to the conceptual artifact, which is a set of propositions that express the relation between The elements, forming the requirements. The research was developed from the theoretical-conceptual framework acquired with an exploratory study that later became the basis for the development of a Meta-Model that promoted the highlight of the fragility of the current management model practiced by the analyzed teaching institution and the Main characteristics that determined the adherence or non-adherence to the requirements presented as solution for the improvement of the management process for quality with excellence in a teaching process, as well as the presentation of a suggestive proposal for the implementation and implementation of the Artifact. Thus, it was concluded that there is no significant adherence of the management model practiced with the Meta-Model developed based on the research. The results obtained with the analysis of the data demonstrate that if applied, the proposed model will bring benefits to the management, including to define the procedures conditioning the operations to the appropriate requirements to the management model of a public educational institution that has its peculiarities. Finally, this paper presents the model artifact and also suggestions for further research on the subject.