Denna marknadsstudie undersöker vilka egenskaper som anses vara mest avgörande vid urval av system för digital felanmälan ur ett förvaltningsperspektiv. Litteraturstudie har genomförts där information gällande relevanta teorier och begrepp som PropTech har sammankopplats. Arbetet har även innefattat en desktopundersökning av digitala system för felanmälan som har iakttagits på marknaden. En kvalitativ metod med intervjuer var den valda metoden för arbetet. Intervjuer genomfördes med fyra förvaltningsbolag och två PropTech-bolag. Intervjuerna följde ett strukturerat förhållningssätt. Slutligen så berör verket svensk fastighetsmarknad och bearbetas inom ramen av svensk lagstiftning. Användarvänlighet, strukturering, ekonomi, uppföljning, kompatibilitet samt integrering framfördes vara avgörande egenskaper för digital felanmälan ur ett förvaltningsperspektiv. Kommunikation, strukturering, förebyggande förvaltningsarbete är aspekter inom förvaltningsarbetet som digitala lösningar för felanmälan framfördes effektivisera. Dessutom framgick det att digitala lösningar även medför att företag kan arbeta mer serviceinriktat och även minskar fel som framkommer på grund av den mänskliga faktorn. / This composition examines which properties are considered to be the most decisive for digital error reporting from a facility manager's perspective. A literary analysis was conducted where relevant theories and concepts such as PropTech were connected. A desktop analysis of digital systems for error reporting was also performed, in order to find observable systems within the market. A qualitative method with interviews was the chosen method for this composition. The interviews were conducted with four different real estate companies and two PropTech companies. The interviews conducted followed a structured approach. The composition is limited to only operate within the Swedish real estate market and Swedish law and order. Ease of use, structuring, finances, monitoring, compatibility and integration were presented as crucial characteristics for digital error reporting from a facility manager's perspective. Communication, structuring, preventive administrative work are aspects of the digital solutions for error reporting that provide meaningful benefits. In addition, the results show that digital solutions also allow property management companies to work more service-oriented and reduce errors that arise due to the human factor.

Indiana University-Purdue University Indianapolis (IUPUI) / This qualitative study was successful in utilization of grounded theory methodology to ascertain nurses’ decision-making processes following their awareness of having made a medical error, as well as how and/or if they corrected and reported the error. Significant literature documents the existence of medical errors; however, this unique study interviewed thirty nurses from adult intensive care units seeking to discover through a detailed interview process their individual stories and experiences, which were then analyzed for common themes. Common themes led to the development of a theoretical model of thought processes regarding error reporting when nurses made an error. Within this theoretical model are multiple processes that outline a shared, time-orientated sequence of events nurses encounter before, during, and after an error. One common theme was the error occurred during a busy day when they had been doing something unfamiliar. Each nurse expressed personal anguish at the realization she had made an error, she sought to understand why the error happened and what corrective action was needed. Whether the error was reported on or told about depended on each unit’s expectation and what needed to be done to protect the patient. If there was no perceived patient harm, errors were not reported. Even for reported errors, no one followed-up with the nurses in this study. Nurses were left on their own to reflect on what had happened and to consider what could be done to prevent error recurrence. The overall impact of the process of and the recovery from the error led to learning from the error that persisted throughout her nursing career. Findings from this study illuminate the unique viewpoint of licensed nurses’ experiences with errors and have the potential to influence how the prevention of, notification about and resolution of errors are dealt with in the clinical setting. Further research is needed to answer multiple questions that will contribute to nursing knowledge about error reporting activities and the means to continue to improve error-reporting rates