There is a large body of research that indicates that international equity markets co-move over time. This co-movement manifests in various instruments, ranging from equities and bonds to soft commodities. However, this co-movement is more prevalent over crisis periods and can be seen in returns and volatility transmission effects. The recent financial crisis demonstrated that no local market is immune to transmission effects from international markets. South African financial market participants, such as investors and policymakers, have a vested interest in understanding how the equity market in particular and the economy in general react to international financial crises. This study aims to contribute an improved understanding of how the South African equity market interacts with international equity markets, by identifying the degree of price and volatility transmission before, during, and after an international financial crisis. This was done by investigating the possibility of changes in price and volatility transmissions from the Asian financial crisis (1997–1998), the dotcom bubble (2000–2001) and the more recent subprime financial crisis (2007–2009). An Exponential Generalized Autoregressive Conditional Heteroskedasticity (E-GARCH) model was employed within the framework of an Aggregate Shock model. The results indicate that during the international financial crises studied, the JSE All Share Index was directly affected through contagion effects inherent in the returns of the originating crisis country. Volatility transmissions during international financial crises came directly from the originating crisis country. Finally, the FTSE 100 Index was the main exporter of price and volatility transmission to the JSE All Share Index. / Thesis (M.Com. (Risk management))--North-West University, Potchefstroom Campus, 2012

True loyalty, which denotes customer's willingness to continue patronizing a firm over the long term, buying its goods and service on a repeated and preferably exclusive basis, and voluntarily giving word-of-mouth referrals to friends and associates, is an extremely valuable asset to the financial service providers - as the customer's motivation for switching to competitive alternatives is reduced. A conceptual model is developed in this paper to present the likely influence of customer relationship quality with the salesperson on the development of true customer service loyalty (dispositional dimension) to the associated financial service provider firm through personal capitalization on a customer's trust, satisfaction, commitment, affective conflict and reduced perceived risk with the salesperson (attributional dimensions) and a customer's positive perceived service quality of the firm (structural dimension). It is suggested that a strong customer relationship with a financial planning salesperson leads to true service loyalty to the principal, as positive attitudes towards the salesperson are transferred directly to the firm. In situations where a strong relationship develops between the customer and only one particular salesperson, true loyalty to the firm will be a consequential outcome of high personal loyalty and, therefore, rely on the continued availability of the salesperson. To assist managers in encouraging relationship development between their financial planning sales professionals and their customers, potential antecedents of relationship quality in the perspective of sales ethics and interpersonal selling behaviours are identified and discussed in this paper. / Thesis (DBA(DoctorateofBusinessAdministration))--University of South Australia, 2006.

Thesis (PhDBusinessAdministration)--University of South Australia, 2003.

Thesis (Ph.D.)--Murdoch University, 2005. / Thesis submitted to the Division of Arts. Bibliography: leaves 254-269.

Thesis (Ph. D.)--Victoria University (Melbourne, Vic.), 2006. / Includes bibliographical references.

Thesis (Ph. D.)--Ohio State University, 2008. / Title from first page of PDF file. Includes bibliographical references (p. 145-151).

Thesis (doctoral)--Universität Freiburg in der Schweiz, 1922. / Includes bibliographical references (p. [viii]-xi).

Thesis (M.B.A.)--University of Hong Kong, 1995. / Includes bibliographical references.

Thesis (Ph. D.)--University of Sydney, 2009. / Title from title screen (viewed 21 July 2009) Submitted in fulfilment of the requirements for the degree of Doctor of Philosophy to the Discipline of Finance, Faculty of Economics and Business, University of Sydney. "Three essays" in the title refers to the results of three empirical studies done by the author presented in six chapters. Degree awarded 2009; thesis submitted 2008. Includes bibliography references. Also available in print format.

Bibliographical references (p. 36-38). / "March 2002". Includes bibliographical references (p. 36-38). Also available online via the World Wide Web ; System requirements: Adobe Acrobat Reader.