Magister Legum - LLM / The objective of this research was to draw a relationship between legal and institutional frameworks in a country, and the competitiveness of that country as a destination for investment either as real investment or portfolio investment for infrastructure development. / South Africa

Business rules shape the behaviour of a business and guide the behaviour of employees when conducting business. Therefore, business rules explain what is allowed and not allowed. It is argued that all organisations have business rules and engage in some form of relationship whether through competition or cooperation with other companies. In today’s business environment, organisations are embedded in relationships with other actors in order to gain access to resources that are needed. Therefore, each organisation’s business rules define their strategies and actions. The type of business rule behaviour which is applied by organisations encourages them to grow by taking market share from rivals or creating new markets. The aim of this study was to determine the influence of the rules of business behaviour on perceptions of the competitive banking environment in Uganda and its potential impact on certain outcomes. In this study, a quantitative research approach was adopted, as the study sought to investigate the relationships between variables. This study collected data through the use of a structured self-administered survey questionnaire which was distributed to 233 branches of banks in Uganda, totaling 700 bank employees. The survey yielded 529 usable questionnaires which were analyzed, using several statistical analysis techniques. A hypothetical model and measuring instrument of perceptions of the rules of business behaviour in the competitive banking environment within Uganda was developed. Six null-hypotheses were subjected to statistical analysis. The influence of three independent variables, namely, confrontational business behaviour, co-operational business behaviour and typologies of competition on the intermediate variable, perceptions of the competitive banking environment in Uganda were tested. The impact of these variables on three independent outcome variables, namely, organisational performance and customer loyalty and retention were also tested The empirical findings revealed that the rules of business behaviour have a significant relationship with perceptions of the competitive banking environment in Uganda. These results showed that confrontational behaviour as a rule of business behaviour can be classified as being direct or indirect. The study further revealed that banks should consider competitors as co-partners and not only as aggressors, indicating that co-operational business behaviour is statistically significantly related to perceptions of the competitive business environment in Uganda. The three typologies of competition, namely, defy attack, defense and debase attack are also positively related to perceptions of the competitive business environment in Uganda. The empirical results of the study also indicated that perceptions of the competitive banking environment have a positive relationship with outcomes such as organisational performance, customer retention and customer loyalty. This study contributed to the literature and body of knowledge regarding the impact of rules of business behaviour in the competitive banking environment in Uganda. This study could also assist banks, employees and customers alike to understand the different rules of business behaviour that exist and what strategies banks can employ to improve their position in the market. This study could also be replicated by other banks in other developing countries so as to ensure successful competition and the cooperation of banks as they engage in their activities in the banking industry.

The debate about the influence of financial market development on economic growth has been ongoing for more than a century. Since Schumpeter (1912) wrote about the happenings on Lombard Street, right up to the economists of today, there is growing interest into how financial market development affects economic activity and hence economic growth. With economic growth gaining prominence in respect of development discourse, inquiry into the finance-growth nexus has grown rapidly. The latest advances of the finance-growth nexus show a positive relationship between financial market development and economic growth. In this regard, little research has been done globally pertaining to most recent economic developments, especially concerning the BRICS economies. This research investigates the influence of financial market development on emerging economies, BRICS and non-BRICS and to determine whether the openness of financial markets in BRICS economies contributed to higher growth trajectories compared to their non-BRICS counterparts. The research utilises the Generalised Method of Moments and an extended endogenous growth model to estimate the influence of a set of financial market indicators. The study found that higher levels of credit to the private sector and financial depth in the BRICS economies contributed to the higher levels of economic growth experienced in the BRICS compared to non-BRICs emerging economies.

In many developing economies, access to and subsequent utilisation of mainstream financial services act as a barrier to financial inclusion. The merging of financial services and information technology, especially by means of mobile devices, result in consumers being able to make use of financial services at any time and place, thereby overcoming the distribution challenges and subsequent use (Gu, Lee, & Suh, 2009). This research examined the factors influencing the continued use of tech-based financial services post adoption by the Base of the Pyramid (BOP) in South Africa. The research uses the risk-benefit framework to understand usage behaviour focusing on cost, convenience, perceived ease of use and risk (security and operational) as predictor variables. The research makes use of analysed secondary data on 481 low-income individuals using the Structural equation modelling (SEM).The partial least squares structural modelling was utilised to test the hypotheses and relationship between the variables. The findings indicate that perceived benefit has a greater influence on usage than perceived risk. Even though consumers consider both benefit and risk in decision making, the expectation of potential benefits is a greater driver of usage. Convenience, cost and perceived ease of use were found to have significant impacts on usage, with the latter two having the greatest impacts. Perceived risk had a significant but weak impact on usage, with operating risk influencing usage more than security risk. The research recommends that when creating a value proposition for Fintech products, resources should be weighted more towards improving and highlighting those factors that drive the perception of benefit or value added to customers (cheaper, quicker etc.) vs. those that manage a potential risk. Customers are likely to respond positively and increase usage when there is an additional benefit to be derived.

South Africa's democratic transition towards social and economic equality is under constant scrutiny, challenged by rising levels of unemployment, poverty and inequality. Since 1994 the African National Congress government has enacted various legislative interventions to change long-established racial distortions of economic opportunity and wealth accumulation, a number of which target business. The response and role of business in such an environment remains contested, both in literature and practice. There were (and are) calls for the role of businesses to evolve beyond narrow profit maximisation to play a more active part in economic and social transformation. Against this backdrop the Financial Sector Charter was collaboratively developed between the industry and its social partners in 2003 as a route map for such change. Employing a critical realism approach with a longitudinal perspective, this qualitative study explores the perspectives of key protagonists of the Financial Sector Charter on their experiences of developing and implementing the initiative: how it came into being, how it was applied and what could be done differently. Based upon semi-structured interviews with senior leaders from industry, government, black business, trade associations, labour and NGOs, the study reveals a number of issues: a deliberate attempt to leverage the capabilities and competitive forces in the industry to drive change; contestation within government over this approach; and a desire to use the capabilities of the industry to “reset” the country's current path of economic transformation. The significance of the study lies in the hitherto undocumented exposure it gives to the perspectives of the people involved in this unusual form of cross-sector social partnership and their efforts to catalyse positive social change not only in the Financial Services industry but in South Africa more broadly.

The financial services sector is riddled with efficiency challenges and high costs resulting from the use of legacy financial systems. A solution for these challenges exists in the form of blockchain technology. However, adoption of blockchain in the financial services sector remains a challenge for several reasons. Key to this is the fact that the technology is still new, and there is a lack of clear information on how management of financial institutions can configure their organisations to prepare them for the adoption of the new technology. By investigating the technological aspects of blockchain technology; the organisational preparedness for adoption; and the environmental dynamics of financial services; this paper presents a framework for organisational adoption of blockchain technology. This framework will assist organisations to first reconfigure themselves to prepare for technological adoption; and second, align themselves to the requirements of adoption of blockchain technology. Through in-depth, semi-structured interviews with experts in the global financial services sector, it was found that there is a methodological approach to the adoption of blockchain technology. Blockchain advocates within organisations will be able to conduct an internal introspection into efficiency challenges they face, learn about blockchain technology, build a business case for adoption, reconfigure the organisation, align the organisation, and adopt blockchain to accord the organisation the necessary efficiencies. / Mini Dissertation (MBA)--University of Pretoria, 2021. / Gordon Institute of Business Science (GIBS) / MBA / Unrestricted

The diploma thesis deals with customers’ satisfaction analysis with service quality focus on financial services. Based on the theoretical knowledge about customer satisfaction and methods of service quality research, the aim of this diploma thesis is to analyze current level of customer satisfaction with service quality in the selected company and to recommend possible proposals for its improvement.

The treatment of financial services under the VAT has been one of the most contentious VAT issues since the origin of the VAT. Due to theoretical and measurement complexities, most countries opt to exempt financial services under the VAT. Exemption is the cause of all the controversy. Exempting supplies under the VAT compromises one of the corner-stones of the VAT – neutrality. South Africa is one of many countries that exempts most financial services under VAT. Credit card suppliers in South Africa offer a bundle of financial services comprising fee-based-charges and interest earned. The credit card user is usually only charged for the interest. Interest is an exempt supply under VAT. This gives rise to many distortions for South African credit card users and financial intermediaries. Exhaustive research has been conducted on the treatment of financial services under the VAT around the world. This study only focusses on the VAT treatment of interest margins of credit cards in South Africa. Firstly, it was determined that credit card offerings in South Africa include bundled offerings which is impractical to separate on a transaction-for-for transaction-basis due to valuation complexities and market conditions. Secondly, it was determined that VAT doesn’t play a major role in credit card suppliers’ decision on how offerings are structured. It is mostly guided by the competition and legislation. Thirdly, it was determined that administrative burden and compliance cost caused by apportionment in South Africa is highly underplayed in the literature. Lastly, it was proposed that full taxation of all financial services with implicit charges at a lower rate or full taxation of fee-based charges with exemption of financial services with a partial input recovery, to be the best alternatives for South Africa to consider to tax financial services under VAT. / Dissertation (MCom)--University of Pretoria, 2013. / am2014 / Taxation / unrestricted

Financial services companies need to create awareness around their value offering of intangible services in the market and use advertising campaigns to achieve this awareness and subsequent sales. The study looks at the starting point in the creation of an advertising campaign i.e. the briefing process between the financial services company and the advertising agency. In this process people from different disciplines and different environments communicate and interact with one another, providing opportunities for misunderstanding and misinterpretation. The brief is taken as the illustrative point in the interaction between the two parties and is posed as the epitome of all communication between these two. By evaluating the communication process the study looks at gaps and provides suggestions on how to best manage this interaction as concluded from insights provided by data acquired through a mixed method incorporating quantitative online surveys and qualitative one-on-one interviews with employees from both the financial services company and the advertising agency. The study furthermore looks at the briefing template as the formal document and "contract" between the financial service company and the advertising agency and proposes the structure and required content for such a brief. The potential pitfalls in each of the proposed sections of the briefing template are investigated in terms of the Service Quality Gap Model; thus leading to a recommended protocol a briefing template along with the management thereof by the financial services company which is the way forward as proposed in the study. / Mini Dissertation (MPhil)--University of Pretoria, 2016. / Communication Management / MPhil / Unrestricted

Orientation: The topic of restraint of trade has attracted attention, with significant renewed interest in light of the role it is said to play in contributing to the executive‟s career moves and the protection it offers companies. At the heart of the issue is the perceived unfairness of the contract between the employee signing the contract and the company restraining the employee.Research purpose: The purpose of this study was to describe aspects the restraint of trade within the South African financial services industry.Motivation for the study: The motivation for the study was the development of a deeper understanding of restraint of trade, within the South African context, as the concept became prevalent over the past years with many questions remaining unanswered.Research design approach and method: The research was a qualitative, content study.Main findings/results: The primary finding was that, despite the wide use of such contracts they are not clearly understood, they are still perceived as unfair and are seen as a tool to curb career development.Practical managerial implications: The results suggest that the use of such contracts maybe popular but they are flawed, even though elements such as the period of the contracts and the quantum of payments are known the legal clarity and misunderstanding of these contracts is still an issue.Contribution/value add: The study provides context to Restraint-Of-Trade within a South African framework. It further provides key insight into the perception, misalignment of these contracts to the overall understanding and the aim they are meant to achieve. / Dissertation (MBA)--University of Pretoria, 2012. / Gordon Institute of Business Science (GIBS) / unrestricted