The main goal of the Master's Thesis is to discover significant differences in consumers' behaviour. Based on these differences it determinates and describes the segmenents of consumers. An important goal is to design marketing strategies for these segments as well. The theoretical part of the thesis includes the explanation of the segmentation process. The analytical part covers the characteristics of the Czech facial care market and the analysis of the Market&Media&Lifestyle data. The practical part of the thesis focuses on the process of segmentation using questionares and the IBM SPSS Statistics programme. The output of the thesis reveals three segments of the market and suggests relevant marketing strategies for them.

With the increase of national income, cosmetic products have become the daily necessities, its development is closely related with the trends; Furthermore, younger groups start to use the cosmetic products, making the cosmetic products market has expanded each year. According to the Euromonitor¡¦s analysis, the facial care products account for the highest proportion of sales on cosmetic products market in Asia. According to the analysis of the cosmetic industry in 2008 also pointed out that the consumer spend in facial care products are accounted more than 38% in cosmetic products market. However, the current study focused mainly on the overall cosmetic products, facial care products made for less than the depth of the study, this study was expected to discuss the purchase decision in facial care products market. This study will discuss the consumer purchase decision in facial care products market and reference in Zaichkosky (1985). The purpose of this study is to develop and discusses the involvement and purchase decision in facial care products whether there was significant difference. The EKB model is chosen as a conceptual framework and focus on facial care products consumers in Taiwan area. The simple random sampling method is used to obtain 300 effective samples from 335 questionnaires sent out. The methods of factoring, Scheffe test, variance, Schema¡¦s test, Chi-square statistics are used to analyze the sampled data. The method to measure consumer involvement is Kapferer &Laurent¡¦s¡uThe Consumer Involvement Profile¡v, the five dimensions to measure including : importance, pleasure, sign, the risk of purchase, risk probability. Each dimension uses Likert¡¦s five point scales. The study results show that the consumers with different involvement levels, demographics variables have positive effect towards product involvement. On the purchase decision making behaviors variables, their purchase motivation, information sources and evaluation criteria are significantly different. Finally, according to the characteristics of consumers with different involvement levels, this study provides the marketing strategies, as a reference for the facial care products companies to plan their future marketing strategies.

El consumo de cremas productos de cuidado facial ha aumentado con el paso de los años. La creciente demanda por productos naturales ha ocasionado que diversas empresas opten por desarrollar nuevas propuestas de oferta para satisfacer dicha demanda. Debido a ello, la industria de cuidado facial se ha visto en la mira de las empresas para producir nuevos productos a base de insumos naturales. Por ello, se ha convenido en desarrollar una línea de producto de cuidado facial para satisfacer a la creciente demanda existente. Nuestra propuesta de trabajo es el desarrollo de una línea de productos de cuidado facial SkyGlad, la cual está dirigida a aquellas personas que buscan cuidar su piel, limpiar impurezas, hidratarla y tonificarla. El insumo fundamental de esta nueva línea de productos es el té verde. Este ofrece diversos beneficios para la piel, por ser un poderoso antioxidante, útil para tratar el acné, espinillas y eccema. Además, rejuvenece las células de la piel y alcanza una limpieza total, eliminando de todo tipo impurezas. De igual forma, cuenta con diversas esencias especiales beneficiosas para la piel. Son tres los productos a comercializar: Jabón, Crema Hidratante y Exfoliante. En el mercado actual, existen productos que cuentan con las mismas características del producto a elaborar, sin embargo; el producto propuesto se diferencia por el insumo característico: “té verde” y por los bajos niveles químicos. / The consumption of facial care products has increased over the years. The growing demand for natural products has caused various companies to choose to develop new supply proposals to meet this demand. Because of this, the facial care industry has been targeted by companies to produce new products based on natural inputs. Therefore, it has been agreed to develop a product line of facial care to meet the growing demand. Our work proposal is the development of a SkyGlad facial care products line, which is dedicated for those who really take care of their skin, clean impurities, moisturize and tone it. The fundamental input of this new product line is green tea. It offers various benefits for the skin, being a powerful antioxidant, useful for treating acne, pimples and eczema. In addition, it rejuvenates the skin cells and reaches a total cleaning, eliminating all kinds of impurities. Similarly, it has several special essences beneficial to the skin. There are three products to market: Soap, Moisturizing Cream and Exfoliating. In the current market, there are products that have the same characteristics of the product to be manufactured, however; SkyGlad product line has a differentiation guide by the characteristic input: "green tea" and by the low chemical levels. / Trabajo de investigación

El presente proyecto consiste en la edificación de un plan de emprendimiento. Este plan es diseñado en las mujeres de Lima Metropolitana y Callao entre las edades de 30 y 45 años. MultiMask es un producto desarrollado para brindar practicidad, calidad y responsabilidad solidaria no solo con sus clientes sino también para los demás grupos de interés como el medio ambiente. A través de nuestras validaciones, pudimos encontrar que muchas mujeres no suelen darle el debido cuidado a su piel, no porque no quieran sino más bien por falta de tiempo. De ahí el nacimiento innovador de MultiMask, una mascarilla reutilizable con la utilización de una fórmula a base de uva y sábila. De este modo, ofrecemos cuidar la belleza de las mujeres sin que estas sacrifiquen su tiempo. Tras las semanas de duración de este curso, se ha podido validar la viabilidad de este proyecto, por lo que concluimos en que el modelo de negocio presentado genera rentabilidad para sus inversores. Uno de los puntos importantes a mencionar es la estimación del periodo de recupero el cual presenta una utilidad neta positiva al segundo año de operatividad del proyecto. / The present project consists of the creation of an entrepreneurship plan. This plan is designed for the women of Lima and Callao between the ages of 30 and 45 years. MultiMask is a product developed to provide practicality, quality and joint responsibility not only with its customers but also for other stakeholders such as the environment. Through our testings, we found that many women do not typically prioritize their skin care, not because they do not want to, but rather because they lack the time. Hence the innovative birth of MultiMask, a reusable mask with the use of a grape and aloe based formula. Through this, we offer to take care of women´s beauty without sacrificing their time. Throughout the weeks of this course, we were able to successfully validate the viability of this project. Therefore, we conclude that the business model presented in this report generates profitability for its investors. One of the important points to be specified is the description of the recovery period, which presents a positive net profit for the second year of operation of the project. / Trabajo de investigación