A healthy academic community is essential for the creation of an environment favourable to the development of managerial competence in education. The objective of this study was to investigate the relationship between burnout and coping strategies of academic managerial personnel at a tertiary education institution. A cross-sectional survey design was used. The study population consisted of 70 academic managers at a tertiary education institution from the job levels of departmental heads, directors of schools and deans of faculties. The COPE questionnaire and Maslach Burnout Inventory - General Survey were administered. Statistical analysis was carried out with the SAS-program. Cronbach alpha coefficients, inter-item correlations and confirmatory factor analysis were used to assess the reliability and validity of the measuring instruments. Descriptive statistics were used to analyse the data. Pearson product-moment correlation coefficients were used to specify the relationships between the variables. Canonical correlation was used to determine the relationships between the dimensions of burnout and coping strategies. The results indicate that in general, academic managerial personnel at a tertiary education institution in South Africa experience low levels of burnout. A positive correlation between active coping and both exhaustion and professional efficacy were found. A positive correlation was also found between focus on and venting of emotions and exhaustion. More specifically, the results show that active coping, planning and positive reinterpretation was associated with exhaustion and professional efficacy. It appears that academic managerial personnel utilise both problem-focused and emotion-focused coping strategies, and the coping strategies of planning, active coping and positive reinterpretation and growth were used most often to deal with potential stress factors. Recommendations for the organisation and future research were made. / Thesis (M.A. (Industrial Psychology))--Potchefstroom University for Christian Higher Education, 2003

A healthy academic community is essential for the creation of an environment favourable to the development of managerial competence in education. The objective of this study was to investigate the relationship between burnout and coping strategies of academic managerial personnel at a tertiary education institution. A cross-sectional survey design was used. The study population consisted of 70 academic managers at a tertiary education institution from the job levels of departmental heads, directors of schools and deans of faculties. The COPE questionnaire and Maslach Burnout Inventory - General Survey were administered. Statistical analysis was carried out with the SAS-program. Cronbach alpha coefficients, inter-item correlations and confirmatory factor analysis were used to assess the reliability and validity of the measuring instruments. Descriptive statistics were used to analyse the data. Pearson product-moment correlation coefficients were used to specify the relationships between the variables. Canonical correlation was used to determine the relationships between the dimensions of burnout and coping strategies. The results indicate that in general, academic managerial personnel at a tertiary education institution in South Africa experience low levels of burnout. A positive correlation between active coping and both exhaustion and professional efficacy were found. A positive correlation was also found between focus on and venting of emotions and exhaustion. More specifically, the results show that active coping, planning and positive reinterpretation was associated with exhaustion and professional efficacy. It appears that academic managerial personnel utilise both problem-focused and emotion-focused coping strategies, and the coping strategies of planning, active coping and positive reinterpretation and growth were used most often to deal with potential stress factors. Recommendations for the organisation and future research were made. / Thesis (M.A. (Industrial Psychology))--Potchefstroom University for Christian Higher Education, 2003

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No. of bitstreams: 2 license_rdf: 0 bytes, checksum: d41d8cd98f00b204e9800998ecf8427e (MD5) Ana Lucia_Dissertação.pdf: 609780 bytes, checksum: 83dbb30b4dc3b76e057a1a6e2ffd4661 (MD5) Previous issue date: 2012-02-27 / CAPES - Coordenação de Aperfeiçoamento de Pessoal de Nível Superior / Stress is considered an adaptive response of the body of the individual against the most varied situations especially those threatening. Differences between positive and negative stress characterized as eustress - stress the positive nature and DISTRESS - stress that sick. In the hospital, the nursing staff makes up the largest workforce, participating as a member of the health team, the shares which meet the health needs of patients seen, experiencing unhealthy work conditions, due to excessive workload or double shifts triple work, night work, unexpected situations, lack of essential equipment to support life such as respirators, beds and medications, and inter-relationships that often generate conflicts, among other extremely stressful situations in the workplace. Objective of this study was to identify through the evidence described in the literature surveyed, the main stressors that are exposed to the nursing professional in the exercise of their profession and the organic and psychological changes triggered in professional nursing from its exposure to stressors present in the work environment. As for the design methodology, we conducted a review Integrative according to criteria established by Ganong (1987), a descriptive, qualitative, establishing a data collection tool previously developed for this purpose. The research related to this issue provide important information that can serve as a basis for developing strategies aimed at confronting and overcoming these stressors present in the work environment, qualitatively improving the nursing care provided to patients but also the quality of life of men and women who have chosen to devote part of their lives caring for human beings at times when they are most vulnerable and in need of not only physical care and specific (biological) but emotional, psychological and spiritual as well. Of the 23 studies analyzed the stressors present in the work environment and the nursing staff that affect the quality of care provided to patients, we observed that 82.6% indicated the emotional burden caused by the suffering of others and duty to contain their emotions , then we have the conditions unsuitable and / or unhealthy working with 73.9% of the citations; interpersonal relationships / inter conflicting with 60.8% of the citations, the workload emerges in 56.5% of the work, the pace of work appears in 43.5% of the citations; observed in 30.4% of their citations in task conflict, inadequate staffing organization, decision-making power limited and inadequate environmental factors; still have 21.7% of Quote respectively, coercive power, complexity of work, reporting relationship of technicians and nursing assistants and nurses in relation to salary issues; workload was cited by 17.4% work; fear of unemployment was cited by 8 6% of the work and finally the physical pain was mentioned only in one working analyzed corresponds to 4.3%. Since most studies with design specification and transverse, and as such, it is specific studies, which are reflected in reality of the situation presented in loco where no posterior segment to investigate outcome and therefore do not reflect the reality of other comprehensive institutions of different regions of Brazil. It is suggested that further studies be conducted to analyze more comprehensively the situation now proposed. / O estresse é considerado uma resposta adaptativa do organismo do individuo frente a situações das mais variadas especialmente aquelas ameaçadoras. As diferenças entre o estresse positivo e o negativo caracterizam-se como: EUSTRESS – o estresse de natureza positiva e DISTRESS– o estresse que adoece. No ambiente hospitalar, a equipe de enfermagem compõe a maior força de trabalho, participando como integrante da equipe de saúde, das ações que visem satisfazer as necessidades de saúde dos pacientes atendidos, enfrentando condições insalubres de trabalho, carga horária excessiva devida a jornadas duplas ou triplas de trabalho, trabalho noturno, situações inesperadas, falta de equipamentos essenciais para dar suporte à vida tais como respiradores, leitos e medicações, além das relações interprofissionais que muitas vezes geram conflitos, entre outras situações extremamente estressantes, no ambiente de trabalho. Objetiva-se neste estudo, identificar através das evidências científicas descritas nas literaturas pesquisadas, os principais agentes estressores a que está exposto o profissional de enfermagem, no exercício de sua profissão e as alterações orgânicas e psicológicas desencadeadas nos profissionais de enfermagem, a partir de sua exposição aos fatores estressora presentes no ambiente de trabalho. Quanto ao design metodológico, foi realizada uma revisão integrativa segundo os critérios estabelecidos por Ganong (1987), de caráter descritivo, qualitativo, sendo elaborado um instrumento de coleta de dados previamente elaborado para este fim. As pesquisas relacionadas a este tema trazem informações importantes que podem servir de base para formulação de estratégias que visem o enfrentamento e superação desses fatores estressores presentes no ambiente de trabalho, melhorando qualitativamente a assistência de enfermagem prestada aos pacientes mas também a qualidade de vida de homens e mulheres que optaram por dedicar parte de suas vidas cuidando de seres humanos nos momentos em que se encontram mais fragilizados e necessitando não somente de cuidados físicos e específico ( biológicos) mas afetivos, psicológicos e espirituais também. Dos 23 trabalhos analisados quanto aos estressores presentes no ambiente de trabalho da equipe de enfermagem e que interferem na qualidade da assistência prestada aos pacientes, podemos observar que 82,6% apontaram a sobrecarga emocional, causada pelo sofrimento alheio e o dever de conter as suas emoções; em seguida, temos as condições inadequadas e/ou insalubres de trabalho com 73,9% das citações; as relações interpessoais/interprofissionais conflituosas com 60,8% das citações; a sobrecarga de trabalho desponta em 56,5% dos trabalhos; o ritmo de trabalho aparece em 43,5% das citações; observamos que em 30,4% das respectivas citações, em conflito de tarefa, organização inadequada de pessoal, poder de decisão limitada e fatores ambientais inadequados; temos ainda com 21,7% das citações respectivamente, poder de coerção, grau de complexidade do trabalho, relação de subordinação dos técnicos e auxiliares de enfermagem em relação ao enfermeiro e questões salariais; carga horária de trabalho foi citada em 17,4% trabalhos; medo do desemprego foi citado em 8,6% dos trabalhos e finalmente a dor física foi citada apenas em 1 trabalho analisado corresponde a 4,3%.Sendo a maior parte dos estudos com design descritivo e transversal, e como tal, trata-se de estudos pontuais, que transparecem a realidade “in loco” da situação apresentada onde não há segmento posterior para investigar desfecho e, portanto não refletem a realidade abrangente de outras Instituições das diferentes regiões do Brasil. Sugere-se que novos estudos sejam realizados a fim de analisarmos de maneira mais abrangente a situação ora proposta.