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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.

Search results

Showing 1 to 2 of 2 (0.012 seconds)
1

Веб-приложение обеспечения качества для агентов службы поддержки клиентов : магистерская диссертация / Quality Assurance Web Application for Customer Service Agents

Семаан, Ч., Semaan, C. January 2022 (has links)
В данной работе проведено исследование для создания программного обеспечения управления контролем качества, позволяющего автоматизировать процесс оценки агентов, а также постановку задач менеджерам по контролю качества. Предметом исследования является разработка программного обеспечения, которое обеспечивает автоматизацию выбора взаимодействия агента и клиента, создание оценочных карт, отчетов о качестве, управление персоналом и многое другое. / In this work, a study was carried out to create a quality control management software that allows you to automate the process of evaluating agents, as well as setting tasks for quality control managers. The subject of the research is the development of software that automates the choice of interaction between the agent and the client, the creation of scorecards, quality reports, personnel management, and much more.
АВТОМАТИЗАЦИЯ
КОНТРОЛЬ КАЧЕСТВА
REACT.JS
NODE.JS
GRAPHQL И POSTGRESQL
MASTER'S THESIS
AUTOMATION
QUALITY CONTROL
REACT.JS
NODE.JS
GRAPHQL AND POSTGRESQL
2

Komplexní řešení prodeje zboží / A Complex Solution for Selling Merchandise

Krhovský, Patrik January 2020 (has links)
The aim of this thesis is to analyze, design and implement solution for selling merchandise, which sellers can be used with commonly used hardware, free in basic package and they should be able to handle system setup. As a result, sellers can avoid new operating costs. The system will run as a service on Heroku servers. The front-end and back-end is implemented in JavaScript, front-end also uses React. GraphQL is used for communication between frontend and back-end. The data is stored in the PostgreSQL relational database, but also is used the Redis database, which runs tasks in the background.

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