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  • About
  • The Global ETD Search service is a free service for researchers to find electronic theses and dissertations. This service is provided by the Networked Digital Library of Theses and Dissertations.
    Our metadata is collected from universities around the world. If you manage a university/consortium/country archive and want to be added, details can be found on the NDLTD website.
1

Analysis of the management of people in the process of outsourcing of core activities in the financial sector in Cearà / AnÃlise da gestÃo de pessoas nos processos de terceirizaÃÃo de atividades-fim no setor financeiro cearense

Maria AntÃnia do Socorro Rabelo AraÃjo 16 September 2005 (has links)
The present study aims to verify how outsourced (contracted) sale teams are managed by commercial banks which operate in credit on consignation competitive business in Ceara State, in order to assure a continuous, qualified and increasing business tide. First, were done teorethical approaches as âthirdâ and âfourthâ outsourcing, strategic administration, human capital management, financial market and credit on consignation negotiation. After bibliographical review, an exploratory and descriptive field research was done with commercial banks placed in Ceara which operate with lending on consignation product. Were administered four semi-structured quetionnaires to banks managers, banks correspondents, internal collaborators and collectors. After, collected iformations were tabulated and received qualitative and quantitative treatment, detecting that the outsourcing of selling activities by banks are motivated by margin, funding, decentralization of sale points and by operational simplicity, as well as was identified as a disadvantage of this outsourcing process the low managing and technical capacity of its correspondent (contracted).This operational simplicity setting, as well as low managing and technical capacity, roughly contribute towards the fragility of staff employee in third and fourth outsourcing sales team management techniques by contracted companies. We believe that the lack of human resources management practices within outsourcing work endangers strategic results of action of both companies involved on this process. / O presente trabalho objetiva verificar como as equipes de vendas terceirizadas (contratadas) sÃo geridas por bancos comerciais que operam no competitivo mercado de crÃdito consignado no Estado do Cearà para garantir um fluxo contÃnuo, qualificado e crescente de negÃcios. Primeiramente, foram feitas abordagens teÃricas tais como: terceirizaÃÃo; quarteirizaÃÃo; administraÃÃo estratÃgica; gestÃo do capital humano; mercado financeiro e o negÃcio crÃdito em consignaÃÃo. ApÃs a revisÃo bibliogrÃfica, realizou-se uma pesquisa exploratÃria, descritiva e de campo junto a bancos comerciais instalados no Cearà e operando com o produto emprÃstimo consignado, para a aplicaÃÃo de quatro questionÃrios semi-estruturados junto aos gestores dos bancos, correspondentes bancÃrios, colaboradores internos e angariadores. Em seguida, as informaÃÃes coletadas foram tabuladas e tratadas quantitativa e qualitativamente, constatando que a terceirizaÃÃo das atividades fins de vendas pelos bancos sÃo motivadas pela margem, funding, descentralizaÃÃo de pontos de vendas e pela simplicidade operacional, como tambÃm. Identificou-se como desvantagem desse processo de terceirizaÃÃo a baixa capacitaÃÃo gerencial e tÃcnica do correspondente (contratado). Esse cenÃrio de simplicidade operacional e baixa capacitaÃÃo gerencial e tÃcnica da gestÃo contribuem fortemente para a fragilidade das tÃcnicas da gestÃo de pessoal empregadas nas equipes de vendas terceirizadas e âquarteirizadasâ, pelas empresas contratadas. Acredita-se que a ausÃncia das prÃticas da gestÃo de recursos humanos no trabalho terceirizado compromete resultados estratÃgicos de atuaÃÃo das duas empresas envolvidas nesse processo.
2

Outsourcing decisions and practices in management of human factor: analysis of big industry Ceara cooking / DecisÃes de terceirizaÃÃo e as prÃticas em gestÃo do fator humano: anÃlise nas grandes indÃstrias cearenses de confecÃÃo

Leonardo LeocÃdio Coelho de Souza 03 June 2008 (has links)
The objective of this paper is to research and present the motives which sustain the decisions of outsourcing in the clothing producers in the state of CearÃ. It also aims at qualitatively evaluating the practices of managing the human factor in outsourcing. Initially, technical approaches were made such as: organizations in networks and strategic contracting out; business strategy and managing the human element; the textile industry and the clothing sector. After looking over the bibliography, a field survey was taken using two semi-structured questionnaires and a guided interview in the larger clothing manufactures in CearÃ. After this, the information gathered was dealt with quantitatively and qualitatively. To do this the reversibility model was utilized. The survey enabled us to show that the decision to outsource, on the part of the companies surveyed, had a limited effect due to the inability to reduce costs and to the fact that quality was compromised. In this case, the fragility of the techniques in managing the human element in outsourcing is notorious. Although decisions to contract out are based, in general, on strategic criteria, the congruency between these decisions and the practices of managing the human element when outsourcing was not evident in the larger clothing producers in CearÃ. It is believed that investment in the technology of managing work which is outsourced could correct the dysfunctions which were perceived. / O presente trabalho tem como objetivo pesquisar e apresentar as motivaÃÃes que sustentam as decisÃes de terceirizaÃÃo nas empresas de confecÃÃo do Estado do Cearà e avaliar qualitativamente as prÃticas da gestÃo do fator humano terceirizado. Inicialmente, foram feitas abordagens teÃricas tais como: organizaÃÃes em rede e terceirizaÃÃo estratÃgica; estratÃgia empresarial e gestÃo do fator humano; indÃstria tÃxtil e o setor de confecÃÃo. ApÃs a revisÃo bibliogrÃfica, realizou-se uma pesquisa de campo, com a aplicaÃÃo de dois questionÃrios semi-estruturados e uma entrevista por pauta, junto Ãs grandes empresas de confecÃÃo do CearÃ. Em seguida, as informaÃÃes coletadas foram tratadas quantitativa e qualitativamente, sendo para isso utilizado o modelo de reversibilidade. A pesquisa permitiu constatar que as decisÃes de terceirizaÃÃo nas empresas pesquisadas tÃm alcance limitado pela incapacidade de reduzir custos e pelo comprometimento da qualidade. Onde a terceirizaÃÃo se afirma com forÃa, assume uma conotaÃÃo custos, com prejuÃzos para a qualidade. Neste caso, a fragilidade das tÃcnicas da gestÃo do fator humano terceirizado à flagrante. Embora as decisÃes de terceirizaÃÃo se pautem, em geral, por critÃrios estratÃgicos, nÃo fica evidente a congruÃncia entre as referidas decisÃes e as prÃticas da gestÃo do fator humano terceirizado nas grandes indÃstrias cearenses de confecÃÃo. Acredita-se que os investimentos em tecnologias da gestÃo do trabalho terceirizado possam corrigir as disfunÃÃes percebidas.

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