Striving towards service excellence, a public entity can embark on various service and product delivery strategies as well as functional management strategies or management tools. The primary objective of this study is to indicate to what extent a public entity such as Gerotek can meet the different approaches to economically viable service delivery to the government and commercial environments respectively, where different rules, regulations, means and ways of contracting apply. In order to realise this objective, the characteristics of public entities and those of private entities competing in the same market were explored and comparisons made between the different entities to indicate the level of success each one is able to achieve. Public-Private Partnerships, Project- Partnering and Management, as well as Black Economic Empowerment involvement, as different forms of partnership agreements or other forms of business models, were investigated to distinguish best practice in service and product delivery strategies. The effectiveness of various management tools was discussed, such as the South African Excellence Model, Total Quality Management, and the Balanced Scorecard, which can be applied to assist management in improving service delivery. Interviews were conducted according to an interviewer-administered questionnaire to obtain information pertaining to the literature study of the above, in order to determine the effectiveness of service delivery within a public entity competing in government and commercial environments. The respondents agreed that a public entity could meet best practice to deliver economically viable services and products to both environments, with the reservation that continuous improvements should be made. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2005.

Striving towards service excellence, a public entity can embark on various service and product delivery strategies as well as functional management strategies or management tools. The primary objective of this study is to indicate to what extent a public entity such as Gerotek can meet the different approaches to economically viable service delivery to the government and commercial environments respectively, where different rules, regulations, means and ways of contracting apply. In order to realise this objective, the characteristics of public entities and those of private entities competing in the same market were explored and comparisons made between the different entities to indicate the level of success each one is able to achieve. Public-Private Partnerships, Project- Partnering and Management, as well as Black Economic Empowerment involvement, as different forms of partnership agreements or other forms of business models, were investigated to distinguish best practice in service and product delivery strategies. The effectiveness of various management tools was discussed, such as the South African Excellence Model, Total Quality Management, and the Balanced Scorecard, which can be applied to assist management in improving service delivery. Interviews were conducted according to an interviewer-administered questionnaire to obtain information pertaining to the literature study of the above, in order to determine the effectiveness of service delivery within a public entity competing in government and commercial environments. The respondents agreed that a public entity could meet best practice to deliver economically viable services and products to both environments, with the reservation that continuous improvements should be made. / Thesis (M. Development and Management)--North-West University, Potchefstroom Campus, 2005.

Šiame magistro baigiamajame darbe autorė analizuoja nevyriausybines organizacijas, kaip vieną iš institucijų įtakojančių atliekų tvarkymo sistemą. Šio darbo tikslas yra atskleisti nevyriausybinių aplinkosauginių organizacijų vaidmenį atliekų tvarkyme. Tyrimas pradedamas atliekų tvarkymo sistemos analize, kuri atskleidžia atliekų tvarkymo principus, atskirų atliekų srautų tvarkymo ypatumus bei atliekų tvarkymo kontrolės aspektus. Antrajame skyriuje nagrinėjamas nevyriausybinių organizacijų sektorius. Atskleidžiama nevyriausybinių organizacijų apibrėžimo problematika, analizuojama nevyriausybinių organizacijų veikla išskiriant veiklos apribojimų ir lengvatų aspektus bei aptariami nevyriausybinių organizacijų veiklą reglamentuojantys teisės aktai. Trečias šio magistro baigiamojo darbo skyrius yra skirtas nevyriausybinių aplinkosauginių organizacijų analizei: atskleidžiama nevyriausybinių aplinkosauginių organizacijų sisteminės duomenų bazės nebuvimo problema, įvertinama nevyriausybinių aplinkosauginių organizacijų veikla atliekų tvarkymo srityje, pateikiami veiklos pavyzdžiai, analizuojamos visuomenės turimos žinios apie nevyriausybines aplinkosaugines organizacijas ir jų atliekamą veiklą. Apibendrinant išnagrinėtą teorinę medžiagą ir gautus tyrimo rezultatus pateikiamos išvados bei rekomendacijos ir pasiūlymai. / In this final MA work author analyzes non-governmental organizations as one of these institutions that have influence on the waste treatment system. The aim of this work is to reveal the role of non-governmental environment control organizations in waste treatment. The research starts with analysis of waste treatment system which discloses the principles of waste treatment, peculiarities of separate waste flow treatment, and aspects of waste treatment control. The second part of the work analyzes sectors of non-governmental organizations. Problematic aspects of defining non-governmental organizations are presented, practice of non-governmental organizations is analyzed by singling out aspects of practice limitations and concessions, and legal acts that specify the practice of non-governmental organizations. The third part of this work focuses on the analysis of non-governmental environment control organizations: this part reveals the problem of lack of systemic non-governmental environment control organizations data base, evaluates the practice of non-governmental environment control organizations in the area of waste treatment, presents examples of the practice, analyzes the community's knowledge about non-governmental environment control organizations and their activities. Having analyzed theoretical material and results of the survey, certain conclusions, recommendations, and suggestions are presented.