Thesis (M.Dev.) --University of Limpopo, 2011 / The aim of the study was to explore the impact of HIV/AIDS on service delivery in Polokwane Municipality as an organisation and the mechanisms used to implement the HIV/AIDS policies and programmes. The researcher conducted the study in the city of Polokwane under the Capricorn District Municipality in the Limpopo Province. For this study, information was gathered from both municipal employees and managers in Polokwane municipality. The respondents confirmed that the organisation has on HIV/AIDS policy in place and its key provision serves to create a non-discriminatory working environment. They further acknowledged the fact that HIV/AIDS is a concern to the Polokwane municipal workforce and impacts negatively on service delivery that is the reason that led to the establishment of the EAP office. HIV/AIDS is still perceived as a very sensitive issue and employees are not willing to communicate about their status due to fear of being stigmatised. The Municipality should continue facilitation of educational awareness on employee’s health and wellness, and encourage their employees to utilise the office of the employee assistance programmes