This study investigates the role of the higher education sector in capacitating the developmental state in South Africa. This research is motivated by the rising need to assess the role that the South African higher education sector plays in capacitating the developmental state. The research objectives of this study are to describe the environment within which higher education attempts to address the needs of the developmental state and to explain the composition, role, and functions of partnership structures which will address the needs of a developmental state. To achieve the study’s objectives, the qualitative method of research was implemented as it attempts to propose actions to strengthen the intergovernmental relations between the Department of Higher Education and Training and higher education institutions. Pre-determined open-ended interview questions were used to interview representatives of the Department of Higher Education and Training, the University of Pretoria, as well as the University of the Free State with the purpose of discovering what is currently being done in the higher education sector to assist the South African government to achieve the state’s developmental agenda. The study provided explanation of various concepts and terms, including Public Administration, the South African developmental state and agenda, and intergovernmental relations. The study highlights the fact that in South Africa the concept of “developmental state” has a slightly different meaning to that of the internationally accepted on the basis of the “Asian Tigers”. The study contextualises the Public Administration, higher education, and intergovernmental relations. The research explains and describes the South African developmental agenda, external and internal environment of the higher education sector and its policies, as well as the main players in the higher education intergovernmental relations. The main players are the Department of Higher Education and Training, higher education institutions and statutory bodies (the Council on Higher Education and Higher Education South Africa). This research describes current developments in the higher education sector and pertaining to it intergovernmental relations, based on the views and opinions of the representatives from the DHET, UP, and the UFS, as well as policy documents and strategic plans. This study shows that currently there is a framework for intergovernmental relations in the higher education sector. However the framework is not effective and efficient for the sector to assist the South African government in meeting the developmental agenda. This research suggests restructuring current intergovernmental relations structure in the sector, as well as including more role players, such as the Department of Trade and Industry (the DTI), Department of Science and Technology, the National Research Foundation (NRF), the National Planning Commission, the Department of Monitoring and Evaluation, the Evaluation and the Economic Development Department (EDD), private and public sectors as well as the community. Copyright / Dissertation (MAdmin)--University of Pretoria, 2013. / School of Public Management and Administration (SPMA) / unrestricted

Doctor Educationis / The #FeesMustFall (#FMF) movement which began in 2015 and continued in 2016 was initially a call for free tuition, but soon grew to include substantial academic demands, quickly spiralling into violence and destruction of property. This required university leaders to step into roles for which they were largely untrained and inexperienced –– even for those who were once among the ranks of the protesting students. Neither the operational systems nor the personnel had ever conceived of or anticipated such an unprecedented revolt, and the leadership had to summon all their intuition and acumen to navigate, deciding whether to merely defend their institutions or to concede to students’ demands. Did they manage the moment or lead it, and did they steel their institutions against similar future confrontations? This study used an interpretative phenomenological analysis (IPA) approach to answer the primary research question, and to understand the lived experiences of the participants, which aligned with the interpretive paradigm. Leadership theories and chaos and complexity theories were employed and provided the lens through which the data was collected and analysed. Semi-structured interviews were used as data collection methods with 29 participants. University leaders and staff who did not belong to the leadership band of universities, from six universities participated in the study. The findings revealed that South African university leaders are not adequately trained to lead during crises, and that leadership-enhancement programmes need to be developed to include this component in the training of future leaders for the higher education sector. It further revealed that the Department of Higher Education and Training should take a proactive role in training and supporting university leaders, as well as developing a national communication strategy. This research makes a contribution towards crisis leadership in the South African higher education sector by providing insights for both university leaders as well as the Ministry of Higher Education and Training, as well as proposing a model of crisis leadership.

Submitted by admin tede (tede@pucgoias.edu.br) on 2016-11-07T10:42:51Z No. of bitstreams: 1 GEOVANNA MOREIRA CALES RODRIGUES.pdf: 3101494 bytes, checksum: d6e041065e45e8c3c842305186697c04 (MD5) / Made available in DSpace on 2016-11-07T10:42:52Z (GMT). No. of bitstreams: 1 GEOVANNA MOREIRA CALES RODRIGUES.pdf: 3101494 bytes, checksum: d6e041065e45e8c3c842305186697c04 (MD5) Previous issue date: 2016-08-24 / In this study we analyze the contribution of training in top level of the first degree in Education from the State University of Goiás (UEG), Campus Inhumas, at night, when it comes to expectations about career as access, pay and stay in job market. For that, we turn to research bibliographical sources, documentary and field, through questionnaires applied to 51.3% of the graduates of 2005. The principle of our research started from the perspective that the nature of work changes as if modify the production relations. In this regard, we note that the job setup in today's society takes a specific form, which subjects the employee to the logic of capital. In our society we have been increasingly valued knowledge and technological innovations. These are not only fundamental to the development of capitalism, they define the worker's profile, with increasing levels of training, which is achieved by education. Such requirements have guided the spread of the Theory of Human Capital between 1960 and 1970 decades, however, we see a contradiction: while the capital depends on the training of workers, unemployed need as a reserve to lower the cost of labor of work. In this sense, we see in education policy a containment effort of the workers' access to higher levels of education, the dual education establishment. Although in our study have shown that during the period of the Governments Luiz Inácio Lula da Silva (2003-2010) and Dilma Rousseff (2011-2014) have been marked by an increase of about 70% of enrollments in higher education in the federal system, we found that was not enough, since only 14% of the population able to complete a degree by 2013. The struggle of the workers as a class resistance, is of great importance in the achievement of social rights, because it was through her that access containment policies to higher education declined. The training at the college level was constituted as an important mechanism of improving the quality of life, since all graduates surveyed are working. Of them, 94% work in education; 57% hold a workday of 8 hours or more; and 88% contribute to the family budget. These workers are deployed to work two or more jobs. As a result of the efforts made by these graduates, we see that even in funding, 70% of them won the home; 82% purchased computers; 76% have a car; and 76% have Internet access, among other achievements. However, these graduates have shown the weight of the working day, which is often meaningless. As argued Tonet (2013), quoting Marx, work is no longer part of the worker's life and turns into a sacrifice of his life. / Nesta investigação analisamos a contribuição da formação em nível superior do curso de licenciatura em Pedagogia da Universidade Estadual de Goiás (UEG), Campus Inhumas, no período noturno, no que se refere às expectativas sobre a carreira quanto ao acesso, remuneração e permanência no mercado de trabalho. Para tanto, recorremos à pesquisa em fontes bibliográficas, documentais e de campo, por meio de questionários aplicados para 51,3% dos concluintes de 2005. O princípio da nossa investigação partiu da perspectiva de que a natureza do trabalho se modifica conforme se modificam as relações de produção. Nesse sentido, salientamos que a configuração do trabalho na sociedade atual assume uma forma específica, que submete o trabalhador à lógica do capital. Na nossa sociedade têm sido, cada vez mais valorizados o conhecimento e as inovações tecnológicas. Esses não apenas são fundamentais para o desenvolvimento do capitalismo, como definem o perfil do trabalhador, com cada vez maiores patamares de formação, que é conquistada pela educação. Tais exigências orientaram a propagação da Teoria do Capital Humano entre as décadas de 1960 e 1970. No entanto, verificamos uma contradição: ao mesmo tempo em que o capital depende da formação do trabalhador, necessita de desempregados como reserva, para baixar o custo da mão de obra. Nesse sentido, verificamos nas políticas educacionais um esforço de contenção do acesso dos trabalhadores aos níveis mais elevados de ensino, pelo estabelecimento do ensino dual. Ainda que em nosso trabalho tenhamos evidenciado que durante o período dos Governos Luiz Inácio Lula da Silva (2003-2010) e Dilma Rousseff (2011-2014) tenham sido marcados pelo aumento de cerca de 70% das matrículas em nível superior na rede federal, constatamos que ainda não foi suficiente, visto que apenas 14% da população conseguiu concluir uma graduação até 2013. A luta dos trabalhadores, enquanto resistência de classe, reveste-se de grande importância na conquista de direitos sociais, pois foi por meio dela que as políticas de contenção de acesso ao ensino superior diminuíram. A formação em nível superior se constituiu como um importante mecanismo de melhoria da qualidade de vida, uma vez todos os egressos pesquisados estão trabalhando. Deles, 94% atuam na educação; 57% realizam uma jornada diária de trabalho de 8 horas ou mais; e 88% contribuem no orçamento familiar. Esses trabalhadores se desdobram para trabalhar em dois ou mais empregos. Como resultado dos esforços empreendidos por esses egressos, verificamos que, mesmo sob financiamento, 70% deles conquistaram a casa própria; 82% adquiriram computadores; 76% possuem automóvel; e 76% têm acesso à internet, entre outras conquistas. Entretanto, esses egressos demonstraram o peso da jornada de trabalho, que muitas vezes é destituída de sentido. Conforme argumenta Tonet (2013), citando Marx, o trabalho deixa de ser parte da vida do trabalhador e se transforma em um sacrifício da sua vida.

Masters in Public Administration - MPA / This study investigated the administration of the National Student Financial Aid Scheme (NSFAS) for undergraduate students and its impact on the students' academic progress at a Historically Black University (HBU) in the Western Cape Province. It therefore dealt with the students' inability to fund their university education and the challenges they experienced because of the way in which NSFAS was administered at the university. The aim of the study was to investigate how the financial assistance received from NSFAS, or a lack thereof, impacted on the students' academic progress, and ultimately, their retention and success. The objective was to arrive at recommendations that could improve the process and enable the students to concentrate on their academic studies without financial stress and agony.

In South Africa, writing and publishing scientific articles is an important activity of academic life. It not only enhances the academic status and profile of the author and his or her institution, but also contributes towards the subsidy transfers of the Department of Higher Education and Training to universities. Furthermore, academic promotion is increasingly subject to a strong track record of research publications. Most importantly, academic publishing is the primary vehicle for the advancement of scientific knowledge required to enhance the quality of life of the society and also to strengthen the economy. Therefore, the government introduced the Policy and Procedures for the Measurement of Research Output of Public Higher Education Institutions, 2003, as a tool to sustain and encourage research productivity in order to increase research output. However, despite the compelling advantages of academic publishing, research outputs of South African universities are very low and are largely contributed by a small number of academics. This dissertation set out to critically examine the implementation of the Policy and Procedures for the Measurement of Research Output of Public Higher Education Institutions, 2003, at the University of Pretoria and the University of Venda. The purpose of this study is to investigate the policy implementation challenges that exist in both universities in the effort to effectively implement the research output policy. The qualitative research methodology was adopted towards the realisation of the aims and objectives of the study. The study employs the 5-C Protocol Model of Policy Implementation as a critical apparatus for analysing data acquired through case studies, field interviews and textual analysis of relevant books and documents. This will provide the researcher with critical aspects of the policy that are important for the implementation process. Furthermore, the study recommends possible solutions and strategies for addressing the implementation challenges that were identified in the analysis. / Dissertation (MPhil)--University of Pretoria, 2014. / gm2014 / School of Public Management and Administration / unrestricted

The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are being delivered and the quality of the services and how these services could be improved. The population selected for the purpose of the research was a large number of students at a Higher Education and Training Institution in a Provincial Government Department in the Western Cape. A research sample represented by a subset of participants from this organisation was selected. A biographical questionnaire and the SERVQUAL questionnaire were administered to a sample of 130 students enrolled at a Higher Education Institution in the Western Cape. The results indicate that there are significant relationships between selected biographical variables and perceptions of service quality. Moreover, there were also statistically significant differences in perceptions on the variables Reliability, Responsiveness, Assurance, Tangibles and Empathy. Tentative conclusions can be drawn from the results and recommendations regarding future research are highlighted.

The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are being delivered and the quality of the services and how these services could be improved. The population selected for the purpose of the research was a large number of students at a Higher Education and Training Institution in a Provincial Government Department in the Western Cape. A research sample represented by a subset of participants from this organisation was selected. A biographical questionnaire and the SERVQUAL questionnaire were administered to a sample of 130 students enrolled at a Higher Education Institution in the Western Cape. The results indicate that there are significant relationships between selected biographical variables and perceptions of service quality. Moreover, there were also statistically significant differences in perceptions on the variables Reliability, Responsiveness, Assurance, Tangibles and Empathy. Tentative conclusions can be drawn from the results and recommendations regarding future research are highlighted.

Magister Commercii (Industrial Psychology) - MCom(IPS) / The primary aim of this thesis was to undertake research in a Higher Education and Training Institution in a Provincial Government Department in the Western Cape to determine which variables affect the services that are being delivered and the quality of the services and how these services could be improved. The population selected for the purpose of the research was a large number of students at a Higher Education and Training Institution in a Provincial Government Department in the Western Cape. A research sample represented by a subset of participants from this organisation was selected. A biographical questionnaire and the SERVQUAL questionnaire were administered to a sample of 130 students enrolled at a Higher Education Institution in the Western Cape. The results indicate that there are significant relationships between selected biographical variables and perceptions of service quality. Moreover, there were also statistically significant differences in perceptions on the variables Reliability, Responsiveness, Assurance, Tangibles and Empathy. Tentative conclusions can be drawn from the results and recommendations regarding future research are highlighted. / South Africa

Please read the abstract in the section 00front of this document / Thesis (DMus)--University of Pretoria, 2007. / Music / unrestricted

The tourism industry is one of the biggest economic contributors in South Africa and it is predicted that the industry will grow significantly over the years to come. This growth pressures South Africa to stay competitive and adhere to the needs of the visitors. The latter being one of the core functions of any tourism establishment. Labour structures in the tourism industry are constantly changing and to deliver quality products, employees should be well skilled and prepared for the demands of the industry. The accommodation sector, one of the biggest sectors in the tourism industry, provides a variety of services to tourists when visiting this country. It was determined in the literature review that the skills needed by an accommodation manager, to provide the expected services include flexibility, people skills, the ability to train other employees and the ability to explore the ever changing needs of the tourist. Higher education organisations in South Africa educate potential tourism employees in a variety of skills and knowledge. However, some employees are still of the opinion that these students are not adequately prepared for the demands of the industry and therefore complain. Added to this, there is very little communication between the industry and higher education organisations. Therefore the tourism industry feels that students are not employable which creates challenges for students, higher education organisations and the tourism industry. Education and skills development should contribute directly to the economic growth of South Africa and the government, a very important role player in the tourism industry, encourages education opportunities in South Africa. Therefore, the aim of this study is to determine, through industry participitation, what the management skills required within graded establishments in South Africa are. To achieve this aim, the following objectives were set: To analyse the literature available regarding the managerial theories, managerial levels, managerial processes and universal skills needed by managers, to analyse the tourism industry and hospitality sector, identify the important role played by managerial skills within this sector and to identify higher education programmes available in South Africa that focus specifically on managerial skills development for the accommodation sector. Thirdly, to collect and analyse the perceptions of accommodation owners and managers regarding the managerial skills and knowledge required by graduate managerial employees and then to draw conclusions and make recommendations to higher education organisations to adapt tourism management qualification programmes. This was achieved by making use of a quantitative research method by means of self-administered questionnaires, distributed to 254 Tourism Grading Counsil of South Africa’s (TGCSA) graded establishment managers in the nine (9) provinces of South Africa. The data, gathered from the questionnaire, was captured electronically by an online programme, SurveyMonkey. The data was then processed by means of SPSS and analysed. The descriptive results revealed that most of the responding accommodation establishments do employ graduates, but these graduates have to display certain characteristics. The top three characteristics for an accommodation manager included trustworthiness, responsibility and motivation in that order. Being ambitious, intelligent and sensitive rated the lowest. A factor analysis revealed that there are 10 important factors that contributes to being an effective accommodation manager. These skills included: 1) Personal characteristics, 2) Forecasting skills, 3) Strategic management skills, 4) Human resource skills, 5) Problem solving and crisis management skills, 6) Communication skills, 7) Information technology skills, 8) Customer service skills, 9) Financial skills and 10) Marketing skills. The comparisons (by means of ANOVA’s, t-tests and spearman rank order correlations) between skills needed by an accommodation manager and selected business characteristics (the province in which the accommodation establishment is located, the grading status, the size, the number of employees and the years that the accommodation establishment has been in operation) are unique to this study and various significant differences were identified. Comparisons have also been done between skills needed by an accommodation manager and selected personal characteristics (age, current position, duration of employment, level of higher education and the necessity of practical skills before employment of the respondent) which also revealed significant differences. The highest number of significant differences was identified for larger establishments, age, position of the respondents and the duration of employment. The results of this study can be used by higher education organisations to adapt their current tourism management qualifications, and by accommodation establishments to understand the training needs of employees. It did however voice the concerns of industry role players when it comes to new graduates and their employability. / MA (Tourism Management), North-West University, Potchefstroom Campus, 2015