Thesis (Ed.D.)--Boston University / The purpose of this study was to develop a competency model that incorporates the necessary knowledge, skills and attributes for an outstanding hotel manager based on actual experiences of successful hotel managers. The general managers and director of human resources from each hotel selected three outstanding and three average-performing managers from their respective properties (a total of 18 managers). Over a two-month period, using the behavior event interview process, both superior and average managers were interviewed and asked to describe, in great detail, situations when he or she was particularly effective and situations when he or she was ineffective. The interviews were transcribed and coded using a combination of a validated competency dictionary and thematic analysis. Competencies observed in outstanding managers but not in average performing managers were identified and a competency model was created. An expert panel of senior industry executives validated the findings. In brief, the model includes the following competencies: achievement orientation, information seeking, customer service orientation, organizational awareness, professional expertise, honesty, interpersonal understanding, teamwork, team leadership, analytical thinking, initiative, self-control, self-confidence, self-learning, face- to-face communication, relationship building, optimism and passion.

Hotels are an essential and critical component of Thailand's tourist industry and one of the major contributors to Thai tourism revenue. However, the industry is considered to be in an infant stage. Since a general manager is considered to be the key person who directs the business in the hotel in every situation, this research aims to investigate the emphasis of time spent on various work activities of hotel general managers (i. e. marketing, human resource, training, etc.). In order to identify the significance of the general manager's roles, the research was conducted as an empirical investigation focusing on the leading Thai luxury hotels which were of international standard. The research defines the emphasis of the amount of time spent on the various work activities by investigating how managers perceive their work roles and how they actually spend their time. The core study of this research derived from Mintzberg's study of managerial work (1973), an observational study of five top executives in the United States and Ley's study of the managerial activities of seven managers in a major US hotel chain (1978). The methodology in this study employed both quantitative and qualitative methods of data collection. According to an appropriateness of access to data, there were three methods utilised which comprised a questionnaire, an interview and a period of observation. These three methods were used in sequence. The questionnaire was used to study biographical data and perceptions of Mintzberg's managerial work roles. The interview, which was semi-structured, was used to provide the interviewer with additional questions to make sure the desired information has been obtained, while the observation aimed to study the work roles which emerged from general managers' work behaviour and to provide the insights of general managers' behaviour into specific work roles from recording and classification. It is intended that the results of the research will enhance the understanding of different approaches to managerial roles and time usage thereof. With this understanding, there will be an increase in the number of qualified Thai general managers employed in international hotels and a responsibility for development of Thai general managers. In addition, individual general managers themselves, may be able thereby to increase the effective use of their time.

Vi har utfört en Minor Field Study på Zanzibar, som finansierats av Sida. Vårt syfte med denna studie var att granska hur hotell jobbar för en hållbar turismutveckling på Zanzibar. Vi hade åtta kvalitativa intervjuer med hotell managers på åtta olika hotell. Utöver dessa intervjuer hade vi även frågor till studenter vid Jambiani Tourism Training Institute (JTTI) och till Tim Woolven på Zanrec. Som svar på vårt syfte är det väldigt svårt att arbeta för en hållbar turismutveckling på Zanzibar då det finns många motsättningar. De största motgångarna, enligt vår undersökning, är korruption inom regeringen och brist på kunskap och engagemang inom ämnet. För att Zanzibar ska kunna bli en hållbar turismdestination krävs det att de negativa påverkningarna från turismen minimeras. Utifrån hotell managernas åsikter har vi kommit fram till att  framförallt den lokala kulturen måste bevaras och sophanteringen måste förbättras. Turismen bidrar till en viktig ekonomisk inkomst för ön men Zanzibar är fortfarande beroende av hjälp utifrån. Idag är Zanzibar i utvecklingsstadiet och turismen som industri kan fortfarande utvecklas antingen positivt eller negativt för ön. Även om det är svårt att arbeta för en hållbar utveckling så har vi sett många positiva handlingar och initiativ.

Orientador: Carlos Alberto Mariotoni / Dissertação (mestrado) - Universidade Estadual de Campinas, Faculdade de Engenharia Civil / Made available in DSpace on 2018-08-01T23:56:35Z (GMT). No. of bitstreams: 1 Santiago_CassioMohallem_M.pdf: 8387426 bytes, checksum: f7427186d8dd59eff467f6fbbd2ad776 (MD5) Previous issue date: 2002 / Resumo: Ao profissional responsável por um projeto hoteleiro são apresentadas variáveis estéticas, funcionais e estruturais da edificação para análises e viabilização do empreendimento, bem como requisitos numéricos, exigências de órgãos específicos que regulamentam a categoria do hotel. Além destes parâmetros, a nova concepção deve prever a viabilização da obra, com cronogramas e custos pré-definidos, com a finalidade de reduzir o consumo de energia elétrica do edifício. Neste estudo, objetiva-se enfocar a relação entre a otimização energética, viabilidade e implementação dos mecanismos de controle de consumo, e como eles devem ser pré-definidos; traçar um mapeamento das primícias básicas de projetos a serem observadas principalmente pelos arquitetos, na concepção de projeto de hotéis três estrelas; descrever o levantamento inicial e as etapas de implantação do Hotel Mirador, em fase final de montagem, da cidade de Passos, MG, escolhido como canteiro experimental e realista das necessidades de implementação de instalações; mostrar um estudo de simulação de consumo nos dormitórios do local pesquisado para argumentar e caracterizar programas de otimização no setor; comparar o consumo energético dos diversos equipamentos e avaliar a relação custo-benefício da utilização dos mesmos. A presente dissertação sugere as vantagens que o uso racional da energia poderá trazer ao setor hoteleiro / Abstract: Engineering and architectural hotel design must consider aesthetic, functional and structural variables. The analyses and enterprise profitability depends on several factors, inc1uding numerical required tasks, rules and recommendations presented by specifics organs that regulates the hotel category. Beside this, the new conception needs to fore schedules and expenses determined previously, prioritizing quickest payback and planning to decrease the building electric energy consumption. In this discourse, the object is concerned in energy-saving control mechanisms and the way that they will be determined; lists the basics points observed by the architects in hotels conception; describes first raising and implementation stages of the Mirador Hotel, located in Passos city, MG; shows demand simulations in this hotel' s dormitories to argue and characterize energy efficiency programs; compares the equipments energy consumption and evaluate their performance. The present dissertation suggests the advantages that the rational energy use could bring to the hotel' s management / Mestrado / Edificações / Mestre em Engenharia Civil

The thesis is focused on the description of the company, its organizational structure and finance companies. There are also described each of the posts leading employees, their competencies and powers. The paper also analyzed the various processes taking place in the hotel facilities and there is value out of these processes.