Global ETD Search

1	高級中學導入ISO9000品質管理活動與行政服務品質之研究陳木柱 Unknown Date (has links) ISO9000品質管理為企業界重要的標準規範，近年來學校機構也紛紛引進作為其行政管理的制度，從文獻可以發現，ISO9000品質管理活動對行政服務品質有顯著的影響。本研究透過問卷調查，以八所私立高級中學為樣本，採用問卷調查法，來瞭解ISO9000品質管理目前在高級中學的實施狀況與對學校行政品質的影響。從組織變項與個人變項對導入「ISO9000品質管理活動」的反應，以及「ISO9000品質管理活動」與「行政服務品質」之間的相關性，利用問卷調查並經過統計分析。包括單變量與多變量變異數分析、Pearson相關分析、多元迴歸與SEM因果路徑分析等統計方法，用以瞭解「ISO9000品質管理活動」與「行政服務品質」的關係。從統計分析結果，本研究可歸納出以下幾方面的結論：一、高級中學在「ISO9000品質管理活動」與「行政服務品質」的整體表現（一）高級中學整體而言，對「ISO9000品質管理活動」有高度肯定（二）高級中學整體而言，對「行政服務品質」有高滿意度二、不同高級中學之學校組織因素在「ISO9000品質管理活動」與「行政服務品質」的差異情形（一）「鄉鎮地區學校」較「都會區學校」對「ISO9000品質管理活動」有較高的肯定，對「行政服務品質」有較高的滿意度。（二）班級數在「61班以上」者，其對「ISO9000品質管理活動」的肯定與「行政服務品質」滿意度最高。（三）設校時間越短，「ISO9000品質管理活動」的肯定與「行政服務品質」的滿意度越高。（四）ISO認證時間對「ISO9000品質管理活動」的肯定與「行政服務品質」滿意度程度呈現波谷狀，年數由認證2年者向認證6年者先減後增。（五）繼續接受ISO認證的學校在「ISO9000品質管理活動」的「品質管理系統」、「管理責任」與「量測、分析與改善」上，較不繼續認證者有較高度的肯定。三、不同高級中學之學校教職員個人因素在ISO9000品質管理活動與行政服務品質的差異情形（一）職務變項在「ISO9000品質管理活動」與「行政服務品質」的反應，會因職務不同而有所不同。（二）對於「ISO9000品質管理活動」與「行政服務品質」，男性比女性表現較高的肯定度與滿意度。（三）在「ISO9000品質管理活動」的「資源管理」部分，年齡變項「未滿30歲」組小於「30歲以上-未滿40歲」組與「40歲以上-未滿50歲」組。（四）個人學歷變項對於「ISO9000品質管理活動」與「行政服務品質」表現差異未達顯著。（五）個人總服務年資變項對於「ISO9000品質管理活動」與「行政服務品質」表現差異未達顯著。（六）現任學校服務年資對於「ISO9000品質管理活動」與「行政服務品質」表現差異未達顯著。（七）瞭解ISO者相較於不瞭解者對「ISO9000品質管理活動」表現高度肯定，在「行政服務品質」方面，也表現高度滿意。四、「ISO9000品質管理活動」對「行政服務品質」具有顯著的影響（一）「ISO9000品質管理活動」對「行政服務品質」有顯著的正相關。（二）「ISO9000品質管理活動」對「行政服務品質」有高度的預測力。 ISO9000品質管理行政服務品質 ISO 9000 Quality Management administrative service quality
2	Systém managementu kvality ve vybraném podniku / The Quality Management System in a chosen Firm Kučera, Jaromír January 2014 (has links) The aim of this thesis is to analyze and assess the quality management system in a chosen firm and to propose measures that would lead to the improvement of its functioning. The theoretical part deals with quality management in manufacturing companies, describes the individual approaches to quality management, tools and methods. The practical part describes the quality management system in the company Robert Bosch, spol. s r.o., České Budějovice and its assessment is performed based on an analysis of documents relating to quality management, interviews with managers and employees of the quality department and observing the functioning of the quality management system. Thesis is then focused on several areas with potential for improvement. One of them is documenting of product audit, with lack of evaluation of the records of the tests. Proposed measure is electronic archiving of records and statistical processing of data from tests on these records listed. Another area is related to the archiving of samples. Set of measures to improve the samples archiving system is applied, together with cost saving measures.
3	<b>EDUCATION OF QUALITY MANAGEMENT SYSTEMS IN ENGINEERING TECHNOLOGY PROGRAMS</b> Rebekah Lais McCartney (18445788) 28 April 2024 (has links) <p dir="ltr">Engineering Technology (ET) programs are pivotal in preparing graduates for the demands of the modern workforce, particularly in quality management systems (QMS). This study examines the alignment between QMS knowledge and experience gained by graduates in ABET-accredited ET programs and the expectations of industry. Through a dual-survey approach, targeting both industry leaders and academic educators, the research elucidates current QMS practices in industry, the scope of QMS education, and the resulting preparedness of graduates for professional roles. Findings indicate a discernible gap between industry expectations and current academic offerings in QMS education. While industry professionals rely on established QMS frameworks such as ISO 9001 and Lean Six Sigma, academic programs often limit their coverage to theoretical underpinnings rather than hands-on, practical applications. This discrepancy highlights the need for a more robust, application-oriented curriculum that bridges theoretical knowledge with real-world practice. Recommendations include a call for greater integration of practical QMS training within academic programs and stronger partnerships between academia and industry to foster educational content that aligns with professional QMS applications.</p> Quality management Education policy Continuing and community education Higher education Professional education and training Education assessment and evaluation Engineering education Engineering practice Industrial engineering Engineering Education Engineering Technology Education Quality Management Systems (QMS) Quality Management Systems Education Workplace Training Lean Six-Sigma principles Lean Six Sigma Education ISO 9000 quality management systems Total Quality Management

1

Page generated in 0.0739 seconds