This thesis identifies how the IT function can create agility in existing information systems. Agility is the capability to quickly sense and respond to environmental perturbations. This thesis contrasts the agility perspective from a widely used industry framework with research perspectives on agility in the IS literature. Beer’s Viable System Model is a useful meta-level theory to house agility elements from IS research literature and applies cybernetic principles to identify the capabilities required of the IT function. Indeed, a survey of 70 organizations confirms that the meta-level theory better correlates with reported agility measures than existing practice measures do on their own. / There were three stages to the research. First, was conceptually applying the Viable System Model to the concept of agility from IS research literature. The cybernetic model proposed an explanative theory for agility in information systems and prescribed capabilities for the IT function. / The second research stage was a qualitative study with an IT consultancy. Managers and consultants participated in applicability checking the theoretical development to the agility topic. The level of analysis was the client base of an IT consultancy, which consists of approximately 250 Australian organizations. A research deliverable was a joint white paper between the University of Melbourne and the IT consultancy. / The final stage was two quantitative surveys for theory testing. The first survey mailed a Likert-type questionnaire to business and IT managers amongst the IT consultancy’s clients. The second survey invited international members of professional interest groups to complete a web-based questionnaire. The responses from the surveys were analyzed using partial-least-squares modeling and linear regression. The data analysis correlated process maturity of the IT function and the likelihood of agility in existing information systems. The thesis claims to generalize the survey findings to other large organizations in OECD countries. / The thesis offers an agility-capability model for the IT function, which extends IS research with a theory that explains and predicts agility in existing information systems. A further contribution is to improve IT industry ‘best practice’ frameworks by prescribing capabilities to develop.

<p>Date: 2008-06-04</p><p>Purpose: The primary goal of this research is to describe the IT function and examine how its alignment to an organisations strategy affects the way it is organised.</p><p>Method: The chosen method was a purely theoretical examination with the use of the case study of Windham International as primary resource and secondary resources such as book and literature review used for the thesis.</p><p>Research Questions: How does the alignment of IT to business strategy affect the organisation of the IT function?</p><p>Conclusion: One of the findings was that a few researchers seem to suggest that the centralized mode of organising IT was symbolic of the past, while outsourcing and decentralization are the modern approach to organising IT. Wyndham International shows the opposite, after the introduction of the CIO in 2002, centralization was the chosen mode of organisation because that was what would best fit the new strategic approach of the organisation. Insourcing rather than outsourcing proved to be a winning formula.</p>

Date: 2008-06-04 Purpose: The primary goal of this research is to describe the IT function and examine how its alignment to an organisations strategy affects the way it is organised. Method: The chosen method was a purely theoretical examination with the use of the case study of Windham International as primary resource and secondary resources such as book and literature review used for the thesis. Research Questions: How does the alignment of IT to business strategy affect the organisation of the IT function? Conclusion: One of the findings was that a few researchers seem to suggest that the centralized mode of organising IT was symbolic of the past, while outsourcing and decentralization are the modern approach to organising IT. Wyndham International shows the opposite, after the introduction of the CIO in 2002, centralization was the chosen mode of organisation because that was what would best fit the new strategic approach of the organisation. Insourcing rather than outsourcing proved to be a winning formula.