Samarbete mellan vårdare är ett måste för att göra det möjligt att leverera högkvalitativ vård till vårdmottagare, men om samarbetet brister riskerar vårdmottagare att bli lidande. Ett sätt att främja samarbete är genom social mjukvara, som på grund av sina kommunikativa och relationella egenskaper har visat positiva resultat gällande förmåga att främja samarbete inom diverse organisationer och yrkesområden. Tidigare forskning gällande social mjukvara inom vård har dock fokuserat på vårdkrav och vårdmottagare, och delvis negligerat samarbetet mellan vårdare i verkliga arbetsprocesser. Vårdrelaterade yrken innefattar även flera etiska och lagliga anpassningar vilket har lett till komplexa tjänster som ska användas i miljöer fulla med avbrott. Denna studie genomfördes med en designstudie som metodansats, där designelement från aspekter av samarbete i form av tillit, kommunikation, och medvetenhet implementerades i en prototyp för att undersöka hur samarbete kan främjas i en vårdkontext. Vårdkontexten som studien genomfördes i var en anläggning för daglig verksamhet stationerad i Sverige. Studien resulterade i sju designförslag för hur social mjukvara inom vård kan designas för att främja samarbete. / Collaboration between caregivers is a must to make it possible to deliver high-quality care to care recipients, but if the collaboration fails, the care recipients risk suffering. One way to promote collaboration is through social software, which, due to its communicative and relational properties, has shown positive results regarding the ability to promote collaboration within various organizations and professional areas. Previous research on social software in healthcare has focused on healthcare requirements and care recipients, and partly neglected the collaboration between caregivers in real work processes. Care-related professions also include several ethical and legal adjustments, which have led to complex services that will be used in environments full of disruptions. This study was conducted with a design study methods approach, in which design elements from aspects of collaboration in the form of trust, communication and awareness were implemented in a prototype to investigate how collaboration can be promoted in a healthcare context. The healthcare context in which the study was conducted was a facility for activities of daily living stationed in Sweden. The study resulted in seven design proposals for how social software in healthcare can be designed to promote collaboration.

Whether it is offering services, delivering solutions or driving innovations, team work has been a hallmark of efficiency and effectiveness in various industries. The healthcare industry is not left out as its service delivery process involves numerous interfaces, information flows and patient hand-offs among professionals with different educational training, differing knowledge levels and possibly working from different locations as well. As healthcare delivery evolves to being more patient-centered, so does the team settings as well, becoming more collaborative. Such changes also translate into a need for support systems to evolve to be able to provide support for the extent of collaboration that would be needed. A framework is needed to guide in the development of such systems. However, due to the varying needs of patients, team types and make-up would generally differ, so we explored the different types of team settings studying what they entail based on their various degrees of collaboration. We therefore present in this thesis a model of team based concepts, an ontology formalizing the model, team based scenarios designed using the ontology and then application of the scenarios to test the ability of BPMN (Business Process Modeling Notation) to model healthcare teams.

Whether it is offering services, delivering solutions or driving innovations, team work has been a hallmark of efficiency and effectiveness in various industries. The healthcare industry is not left out as its service delivery process involves numerous interfaces, information flows and patient hand-offs among professionals with different educational training, differing knowledge levels and possibly working from different locations as well. As healthcare delivery evolves to being more patient-centered, so does the team settings as well, becoming more collaborative. Such changes also translate into a need for support systems to evolve to be able to provide support for the extent of collaboration that would be needed. A framework is needed to guide in the development of such systems. However, due to the varying needs of patients, team types and make-up would generally differ, so we explored the different types of team settings studying what they entail based on their various degrees of collaboration. We therefore present in this thesis a model of team based concepts, an ontology formalizing the model, team based scenarios designed using the ontology and then application of the scenarios to test the ability of BPMN (Business Process Modeling Notation) to model healthcare teams.

Whether it is offering services, delivering solutions or driving innovations, team work has been a hallmark of efficiency and effectiveness in various industries. The healthcare industry is not left out as its service delivery process involves numerous interfaces, information flows and patient hand-offs among professionals with different educational training, differing knowledge levels and possibly working from different locations as well. As healthcare delivery evolves to being more patient-centered, so does the team settings as well, becoming more collaborative. Such changes also translate into a need for support systems to evolve to be able to provide support for the extent of collaboration that would be needed. A framework is needed to guide in the development of such systems. However, due to the varying needs of patients, team types and make-up would generally differ, so we explored the different types of team settings studying what they entail based on their various degrees of collaboration. We therefore present in this thesis a model of team based concepts, an ontology formalizing the model, team based scenarios designed using the ontology and then application of the scenarios to test the ability of BPMN (Business Process Modeling Notation) to model healthcare teams.

Whether it is offering services, delivering solutions or driving innovations, team work has been a hallmark of efficiency and effectiveness in various industries. The healthcare industry is not left out as its service delivery process involves numerous interfaces, information flows and patient hand-offs among professionals with different educational training, differing knowledge levels and possibly working from different locations as well. As healthcare delivery evolves to being more patient-centered, so does the team settings as well, becoming more collaborative. Such changes also translate into a need for support systems to evolve to be able to provide support for the extent of collaboration that would be needed. A framework is needed to guide in the development of such systems. However, due to the varying needs of patients, team types and make-up would generally differ, so we explored the different types of team settings studying what they entail based on their various degrees of collaboration. We therefore present in this thesis a model of team based concepts, an ontology formalizing the model, team based scenarios designed using the ontology and then application of the scenarios to test the ability of BPMN (Business Process Modeling Notation) to model healthcare teams.