<p>Den här uppsatsen behandlar kritiska framgångsfaktorer vid implementeringen av ett affärssystem på ett tjänsteföretag. Den teori som finns idag behandlar framförallt tillverkande företag vilket gör det intressant att undersöka om samma framgångsfaktorer också påverkar ett tjänsteföretag.</p>

Den här uppsatsen behandlar kritiska framgångsfaktorer vid implementeringen av ett affärssystem på ett tjänsteföretag. Den teori som finns idag behandlar framförallt tillverkande företag vilket gör det intressant att undersöka om samma framgångsfaktorer också påverkar ett tjänsteföretag.

<p>Abstract</p><p>Title: Relevant factors that affect three small and midsize enterprises during an ERP-system implementation</p><p>Authors: Fredrik Dreimanis and Thomas Jylhä</p><p>Tutor: Peter Ekman</p><p>Keywords: ERP, implementation, SME</p><p>Problem: Which factors has relevance for small and midsize enterprises during an ERP-system implementation?</p><p>Purpose: The purpose with this essay is to describe and analyze what distinguishes an implementation for small and midsize enterprises.</p><p>Methodology:The authors have answered the problem with help of theories and articles within the subject of IT and economics and five interviews with companies in different areas of business.</p><p>Theoretical framework:The most difficult part with adapting a new ERP- system is the implementation phase. (Muscatello et al. 2003) The reason is that the standardization and changing of business processes is a common occurrence during an implementation. (Gattiker and Goodhue. 2002)</p><p>Analyze:The study shows that there are a lot of equal factors between the theoretical framework and the empirical study.</p><p>Conclusion: According to this study the reason for a small or midsize enterprise to adopt a new ERP-system is to get better control over their business. Improved control leads to increased revenues.</p>

Abstract Title: Relevant factors that affect three small and midsize enterprises during an ERP-system implementation Authors: Fredrik Dreimanis and Thomas Jylhä Tutor: Peter Ekman Keywords: ERP, implementation, SME Problem: Which factors has relevance for small and midsize enterprises during an ERP-system implementation? Purpose: The purpose with this essay is to describe and analyze what distinguishes an implementation for small and midsize enterprises. Methodology:The authors have answered the problem with help of theories and articles within the subject of IT and economics and five interviews with companies in different areas of business. Theoretical framework:The most difficult part with adapting a new ERP- system is the implementation phase. (Muscatello et al. 2003) The reason is that the standardization and changing of business processes is a common occurrence during an implementation. (Gattiker and Goodhue. 2002) Analyze:The study shows that there are a lot of equal factors between the theoretical framework and the empirical study. Conclusion: According to this study the reason for a small or midsize enterprise to adopt a new ERP-system is to get better control over their business. Improved control leads to increased revenues.