This research focused on the past to the present theoretical development of the management discipline and the practical application of it in the South African mining industry. The perceived deficiencies of the theoretical and practical management methods were identified and discussed. The role of the mining industry as one of the major contributors to employment, wealth creation, national gross product and national development was discussed. Existing and future challenges were highlighted. A motivation why the existing available theoretical management practices being utilised were inadequate to enable management to manage comprehensively was identified. The management practices utilised or still being utilised in the South African mining industry were investigated and evaluated. The Mine Manager’s Certificate of Competency, as a legally compulsory suitable qualification for a manager to be appointed as a competent person to manage a mine, part of it or works, was also investigated and evaluated. The ideal management method should, at all times, provide in all the present and future theoretical and practical management needs of the total labour force on all the levels of the organisation. It should enable management to efficiently cope with the demands of rapid change and the efficient management of the future. It should ensure that all activities necessary for the efficient functioning of the organisation are totally integrated and coordinated. This management method should facilitate the optimisation of the collective skills, loyalty and dedication of all the employees on all the levels of the organisation. It should primarily optimise the desired planned results. Such a management method could not be ascertained from the literature and practice. It was concluded that the South African mining industry is in dire need of a comprehensive, practical and integrated management method that would, at all times, provide in all the present and future theoretical and practical management needs of the total labour force on all the levels of the organisation. A sustainable, comprehensive, practical and integrated management theory and an implementation procedure, suitable to apply the management theory equally efficiently on all the levels of the organisation, was developed, discussed and proposed in this thesis. / Thesis (PhD)--University of Pretoria, 2009. / Graduate School of Technology Management (GSTM) / unrestricted

The primary objective of this study was to develop an Enterprise Risk Management Maturity Framework (ERMMF) for use in the assessment of Enterprise Risk Management (ERM) maturity levels of the insurance industry in Botswana. The ERMMF incorporated elements from the Committee of Sponsoring Organisations of the Treadway Commission (COSO)’s ERM framework and the AON risk maturity model. Five criteria were utilised to define each of the eight components of ERM used to measure ERM maturity levels. The framework was developed qualitatively through literature review. The ERMMF was tested empirically to evaluate the ERM maturity levels of the insurance industry in Botswana. Data was collected from 12 respondents from long-term insurance companies, 15 from short-term insurance companies, 4 from reinsurers and 59 from brokerages. The findings revealed that the whole insurance industry is at the Defined stage of ERM maturity level as the responses bordered around 3 on the developed scale of measurement. The findings implied that the insurance sector in Botswana has generally implemented ERM but not enough follow-ups had been made to ensure that ERM became a continuous process. Results further indicated that although the whole sector was at the defined stage of ERM, the responses in each component differed per stratum. Literature indicates that insurance organisations, regardless of stratum within which they are, are faced with similar risks generally. The differing responses could be due to the magnitude of risks that could differ according to unique characteristics of each stratum. The study further recommended an enterprise risk management implementation procedure for the insurance industry in Botswana. / Business Management / D. Admin (Business Management)

Made available in DSpace on 2011-05-04T12:36:17Z (GMT). No. of bitstreams: 0 Previous issue date: 2009 / iculdades do processo de implementação da Política Nacional de Atenção à Saúde Auditiva (PNASA), no município do Rio de Janeiro. Parte-se do pressuposto que tal política ainda não está efetivamente implementada, e grande parte das realizações está restrita ao fornecimento de aparelho auditivo, com reduzido número de acompanhamentos e procedimentos essenciais para se obter um melhor resultado com o uso da prótese. Em 2004, o Ministério da Saúde elaborou a PNASA, buscando uma atuação mais efetiva para a melhoria da qualidade de vida das pessoas com problemas auditivos. No estado do Rio de Janeiro, atualmente, existem 13 unidades de Serviços de Saúde Auditiva. Dentre estas, quatro localizam-se no município do Rio de Janeiro, porém, no momento da pesquisa apenas duas encontravam-se habilitadas. Em 2005, o município apresentava cerca de 190 mil pessoas com deficiência auditiva. Verificou-se a necessidade de realizar um estudo que tratasse dos aspectos relacionados ao processo de implementação dessa Política, devido ao reduzido número de estudos sobre o assunto. A pesquisa envolveu duas etapas: a primeira incluiu entrevistas semi-estruturadas com atores-chave para uma descrição das unidades de saúde em estudo. Os atores selecionados fazem parte de dois grupos: profissionais de saúde envolvidos no atendimento de pacientes com problemas auditivos e usuários da Política. A segunda etapa refere-se à coleta de dados desde o início da habilitação de cada unidade até a época da realização da pesquisa; buscando caracterizar a demanda existente. Não se pode dizer que, hoje, no município, o atendimento ao paciente com perda auditiva seja realizado de forma integral. Apesar dos avanços conseguidos no processo de implementação da PNASA, que possibilitaram a ampliação do atendimento às pessoas com alteração auditiva, ainda existe uma necessidade de melhora no diagnóstico precoce, na agilidade da aquisição das próteses auditivas, da reabilitação e da garantia do acesso ao acompanhamento do usuário. / This research remains in a proposal to identify and discuss the main achievements and difficulties of the implementation process of National Policy for Hearing Health Care (NPHHC), in Rio de Janeiro council. It has been assumed that this policy is not effectively implemented, and most of the output is restricted to the provision of hearing, with a reduced number of accompaniments and procedures essential to get a better result with the use of the prosthesis. In 2004, the Ministry of Health produced the NPHHC, seeking a more effective action for improving quality of life for people with hearing problems. In the state of Rio de Janeiro, currently, there are 13 units of Hearing Department of Health. Among these, four are located in Rio de Janeiro, however, during this research there were only two qualified. In 2005, the council had about 190 thousand people with hearing loss. There is a need to conduct a study that treats aspects of the process of implementing this policy, due to the reduced number of studies on this subject. The research involved two stages: the first included semi-structured interviews with key players for a description of the health units under study. The actors are selected from two groups: health care professionals involved in caring for patients with hearing problems and users of policy. The second stage refers to data collection since the early clearance of each unit until the time of the completion of research seeking to characterize the existing demand. Nowadays, in the council, the care to patients with hearing loss is not made in full time. Despite the progress made in implementation of NPHHC, which enabled the expansion of care for people with hearing impairment, there is still need for improvement in early diagnosis, agility in the acquisition of hearing aids, rehabilitation and guarantees of access to monitoring user.