Sustaining development is becoming one of the challenges to enterprises because concerns to the natural and human environments are always being overlooked by the enterprises which intend to get sustaining advantages, especially at the globalization competing situations among enterprises. In general, only part pictures of the sustaining development can be observed by the first department (personal department) from a private viewpoint. The second department (government) is always a stumbling block to the enterprises which intend to move to foreign countries. The third department (nonprofit organization) dedicates to the development of human well-beings and citizen aesthetics which can eventually become a part of business culture. Enterprises with the concept of sustaining development for environments should agree to the viewpoints of the second and the third departments and would like to melt those into their business cultures. By the melting, a coexistence concept for the enterprises, the society and the consumers can be developed, and the social responsibilities and duties may be brought into the enterprises further. Finally, it will become an active motivation force which accelerates business development and their social responsibility mission, and eventually becomes a global sustaining development for human beings. Taiwan¡¦s leading position of synthetic leather manufacture in the world has been replaced due to its higher domestic labor, land costs and enterprise out-moving. However, some companies of the industry is still developing and promising by taking the policies of producing centralization, variety, and high value-additive products. For facing world-wide competition in the future, the industry should have an overall strategy on the viewpoints of business administration and environmental policy. In this study, two approaches, namely business competition strategy and business environmental policy, were adopted to develop subjects for obtaining a sustainable development to the synthetic leather industry. Investigation results indicate that a world-wide plumb-integration on cost competition, and producing centralized, high-variety, and high value-additive products might be a practical strategy for competing with the world plant mainland China. By a case study in this report, the strategy has been shown to be effective for abating negative impacts from current situations of world trade liberalization, inside cost promotion, and enterprise out-moving Pollution prevention has been regarded as a burden to enterprises. However, investigation results also indicate that by planning and implementation of environmental policies such as process waste reduction, energy saving, clean production, and development of environment-friendly products, the synthetic leather industry can find a more promising way.

In response to recent economic downturn and its turmoil impact, semiconductor distributors begin to take on a customer relationship management approaches in hoping to find critical success factors. Additionally, they hope to actively strengthen internal competitiveness so that market advantage can be gained, and therefore leading to a better industry position. therefore, it is very different to establish noticeable product differentiation within this limited environment, as well as maximizing any profit gain. By emphasizing Customer Relationship development, semiconductor distributors can maintain a more long-term relationship and stay competitive. The purpose of this study is therefore listed as follows: 1.To explore the effect of industrial environment on customer relationship and the associating key factors. 2.To explore the attributes of successful business strategy, its critical factors and their effects on successful customer relationship management. 3.To evaluate on financial capability and its influence on the success of Customer Relationship Management. 4.To explore the relationship between supplier relationship management on customer relation and other critical factors. In this study, Analytic Hierarchy Process (AHP) will be used to divide the topic into two levels. First thru the use of general discussion and review on focus group, a structuralized second level, including the associating four dimensions, along with each dimension¡¦s relevance towards the success factors will be drafted. By synchronizing both AHP qualitative and quantitative data, it is then possible to establish an in-depth understanding on Customer Relationship Management in semiconductor distributors. Through this example, it is then possible to understand the critical importance behind these key factors: customization on product capabilities, ability to improve inventory turnover, and lastly, financial control capabilities.