A research report submitted to the School of Economic & Business Sciences, Faculty of Commerce, Law and Management, University of the Witwatersrand in partial fulfilment of the requirements for the degree of Master of Commerce (Information Systems) by coursework / Advances in mobile technology, coupled with the explosive growth in the use of mobile devices, have seen the birth of a new organisational technology trend termed Enterprise Mobility. Enterprise mobility is where employees can work from any location other than their offices. Mobile technology use is potentially changing people’s everyday tasks and freeing individuals from tethered systems such as desktop computers. Nevertheless, the Information System (IS) field has witnessed the use and non-use of organisational technologies which has led many researchers seeking to understand what influences employees to use or not use the innovated technologies. Purpose: The study sought to describe the use of enterprise mobility application systems by individual employees in a banking environment through the theoretical lens of Task-Technology Fit (TTF) model. The goal was to determine the appropriateness and fit of enterprise mobility technologies to employees’ tasks, in the context of a South African banking environment. Design/Methodology/Approach: This is a descriptive case study following an interpretive philosophy and using a qualitative research approach. Semi-structured one-on-one interviews were administered with study participants at their offices, in a South African bank. Originality/Value: The study describes what influences the use of enterprise mobility. That is, the study extends enterprise mobility body of knowledge in the context of a banking environment. It informs practitioners with factors that may influence use and non-use of enterprise mobility application systems. Findings in Summary: Through the lenses of TTF theoretical framework the study findings reveal that, to influence individual use of enterprise mobility applications systems there should be harmony between the tasks at hand and the technologies used. The study shows that for the enterprise mobility technologies to be used, banking organisations should look on improving the underlying technology capabilities so that they are scalable to accommodate the changing user tasks requirements. The study further shows that, organisations should strike a balance between enterprise mobility and working in the office so that the essence of human interaction is not completely lost. / TL (2020)

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Healthcare organizations (HCOs) currently have many information records about their patients. Yet, they cannot make proper, faster, and more thoughtful conclusions in many cases with their information. Much of the information is structured data such as medical records, historical data, and non-clinical information. This data is stored in a central repository called the Data Warehouse (DW). DW provides querying and reporting to different groups within the healthcare organization to support their future strategic initiatives. The generated reports create metrics to measure the organization's performance for post-action plans, not for real-time decisions. Additionally, healthcare organizations seek to benefit from the semi-structured and unstructured data by adopting emerging technology such as big data to aggregate all collected data from different sources obtained from Electronic Medical Record (EMR), scheduling, registration, billing systems, and wearable devices into one volume for better data analytic. For data completeness, big data is an essential element to improve healthcare systems. It is expected to revamp the outlook of the healthcare industry by reducing costs and improving quality. In this research, a framework is developed to utilize big data that interconnects all aspects of healthcare for real-time analytics and performance measurements. It is a comprehensive framework that integrates 41 integrated components in 6 layers: Organization, People, Process, Data, Technology, and Outcomes to ensure successful implementation. Each component in the framework and its linkage with other components are explained to show the coherency. Moreover, the research highlights how data completeness leads to better healthcare quality outcomes, and it is essential for healthcare organization survival. Additionally, the framework offers guidelines for selecting the appropriate technology with the flexibility of implementing the solution on a small or large scale, considering the benefits vs. investment. A case study has been used to validate the framework, and interviews with Subject Matter Experts (SMEs) have been conducted to provide another valuable perspective for a complete picture. The findings revealed that focusing only on big data technology could cause failing implementation without accomplishing the desired value of the data analytics outcomes. It is only applied for one-dimensional, not at the enterprise level. In addition, the framework proposes another 40 components that need to be considered for a successful implementation. Healthcare organizations can design the future of healthcare utilizing big data and analytics toward the fourth revolution in healthcare known as Healthcare 4.0 (H 4.0). This research is a contribution to this effort and a response to the needs.

The present research investigated the extent to which users? perceived usefulness of IT was related to: (1) the user involvement in its design and implementation; (2) the user hierarchical position in the organization; (3) user years of service in the bank; and (4) user years of experience in banking business. In addition, the researcher examined the differences between males and females regarding the user involvement in design, involvement in implementation, and perception of usefulness of Information Technology (IT). The fifty-two bank users who participated in the study were volunteers from a major bank in the State of Mississippi. Seven research questions guided the study. Literature review on the user involvement in the design and implementation of IT system and their perceived usefulness of the system is inconclusive. Some research findings showed that users perceived the information technology as more useful when they were involved in the design and implementation phases of System Development Life Cycle (SDLC). However, there were some research findings that showed that user involvement was not related to the perceived usefulness of IT. The results of this study indicated that there were relationship between users? involvement in the design of IT and their perceived usefulness; it appears that when bank users were involved in the design of IT system, they were more likely to perceive the system as useful. However, the findings showed that there was no relationship between users involvement in the implementation and the perception of usefulness of the information technology system. The results also showed that there was a correlation between users? hierarchical position and their perceived usefulness of the IT system. This could mean that users who occupy high hierarchical position tend to perceive IT as more useful than those on the lower side of the hierarchy. The results also showed that users with more years of service in the bank regard the IT system as more useful than those who have less years of service in the bank. It appears that users with long service in the bank regard the system as more useful than those who have less years of service in the bank. The results also showed that users with more years of experience in the banking business regard the IT system as more useful than those who have less years of experience in the banking business. It appears that users with long years of experience in the banking business regard the IT system as more useful than those who have less years of experience in the banking business. The findings also demonstrated that there were no gender differences regarding involvement in design, involvement in implementation, and perception of usefulness of the IT system.

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Thesis (M.Com. (Information Systems))--Rhodes University, 2005.

Thesis (MTech (Business Administration))--Cape Peninsula University of Technology, 2016. / The study, using a selected University of Technology (UoT) as a case study, investigated factors influencing information technology (IT) investments in adopting new technologies in University of Technologies (UoTs). The objective is to determine the benefits of IT investments in UoTs and the impact on UoT operations. Technology is constantly advancing and impacting on organisations’ decisions and how to acquire the right technology for effective administration. IT-investment decisions require unique understanding and management by organisations to properly adapt to changing technology. The research was based on the premise that the purpose of deploying new technologies in any organisation is to reduce the costs of running the organisation and to improve operational effectiveness. This would include Higher Education Institutions (HEIs). However, at most UoTs there is a slow response to adopting new technologies, making them lag behind in the deployment of such technologies.

Thesis (MTech (Information Technology))--Cape Peninsula University of Technology, 2017. / In Information Technology (IT) service management, the Information Technology Infrastructure Library (ITIL) has been established as a standard and framework for managing IT services within private and public sector. However, in South African public sector, the value of this framework including the capacity management process has not been determined. The aim of the study was to assess the capacity management process within the service design stage of the ITIL framework in managing IT services at a selected public organisation in South Africa. Assessing capacity management in the context of this research was to judge whether it adds value to the organisation. Main questions asked were: to what extent has ITIL been implemented in the public sector in South Africa?, what benefits have been achieved through the implementation of ITIL in the public sector in South Africa? and how effective is the capacity management process of ITIL in the South African public sector? The study adopts a qualitative approach based on primary and secondary data. A purposive sampling method was used to collect data through interviews of ICT officials in Pretoria and Western Cape regions. It is evident in terms of the findings that capacity management within the organisation is practiced, but the organisation still has challenges in managing the process. Findings reveal challenges around user account management, ICT skills shortage and capacity constraints, information, network monitoring tools, and ITIL implementation. DeLone and McLean theoretical framework was used to analyse the capacity management process to explain the findings. A lack of clear ICT planning among the leadership is a contributing factor. Lack of adhering to standards, procedures and processes make it almost impossible to manage capacity. Efforts to address the technical and organisational challenges such as technical skills and stakeholders immediately reporting the users that need to be terminated on systems prohibit the success of capacity management process. Drawing the conclusion, it is recommended that efforts to address challenges should move beyond just ICT, into a comprehensive action by all stakeholders in respective of inter departmental units and executive who make decisions. Solutions should be embedded with ICT being able to manage technology, auditing of processes, and capacity to ensure excellence through reduced risk, increased efficiency, confident forecasts, and cost effectiveness is essential.