Information literacy skills among university students have become a necessity rather than the norm. With the increase of information resources, the need for information skills among university students is important for their continued access to, and retrieval of, information. The purpose of this research was to investigate information literacy skills and competencies among incoming first-year undergraduate students in institutions of higher learning in Kenya, with special reference to the Catholic University of Eastern Africa. The objectives of the study were; to identify the types and formats of resources that incoming undergraduate students are aware of, to determine whether the incoming undergraduates are aware of search strategies for both print and electronic/online resources, to determine whether incoming undergraduate students possess basic information technology skills, to find out whether incoming undergraduate students know information retrieval tools and their use, and to determine whether incoming students are aware of intellectual property and copyrighted materials and their ethical use. The study adopted a quantitative approach and used the case study research method. The study targeted first year incoming undergraduate students at the Catholic University of Eastern Africa for the academic year 2013/2014. 137 incoming undergraduate students participated in the study. Data was collected by using self-administered questionnaires. Quantitative data was coded and analysed by using Statistical Package for Social Science (SPSS). Qualitative data generated form open-ended questions was presented in narrative form under respective subheadings. The finding of the study observed that: (a) Incoming first-year students have limited knowledge of strategies used to search for information. (b) The incoming first-year undergraduate students at the Catholic university of Eastern Africa do possess computer skills in applications such as the use of the internet and its applications (e.g. social networking sites and the World Wide Web) as well as the word-processing applications such as (Microsoft Office and Microsoft Word) and statistical applications such as SPSS. (c) Majority of incoming undergraduate university students are not familiar with the various retrieval tools and their applications. (d) The incoming first-year undergraduate students are familiar with both electronic and printed information resources. (e) A significant number of students were not aware what constitutes primary resources and secondary sources. (f) Incoming first-year undergraduate students exhibited little knowledge of issues relating to intellectual property rights and copyright. Several recommendations have been made based on the findings of the study. One of the recommendations is that the university library mandated with offering information literacy instruction to incoming students should adopt several incentives aimed at encouraging the students to attend library orientation. Another recommendation is to integrate the information literacy training with the normal university curriculum to become a credit-earning course for all incoming students. The university library should also carry out a needs assessment on information literacy training to help determine the existing gaps in the current information literacy programme. The programme should also be tailored to help in emerging issues such electronic plagiarism of information resources. The study further recommends a longitudinal study to determine whether students joining the university are able to gain information literacy skills over a period of time. / Information Science

HOW SCHOOL LIBRARY MEDIA SPECIALISTS SUPPORT READING AND INFORMATION LITERACY SKILLS INSTRUCTION FOR ENGLISH LANGUAGE LEARNERS by Melinda Morin This study explored the school library media programs in four schools. The percentage of English language learners (ELLs) enrolled in each of these schools was among the highest on their respective levels in their school districts. Moreover, the percentage of ELLs in these schools who met and exceeded the standard for reading and English/language arts on the Georgia Criterion-Referenced Competency Test (CRCT) in the spring of 2010 was more than the Annual Measureable Objective (AMO) of 73.3% or slightly less. The participants were the school library media specialists who administered the school library media programs in these schools. This was a qualitative study. During an inductive thematic analysis, the data coalesced into four themes that corresponded with the research questions: instruction, collaboration, media/technology, and interpersonal communication. These findings were derived from the data. 1. The participants used both conventional and technology-based instructional strategies to support reading and information literacy skills instruction for all of their students, including the ELLs. 2. The school library media collections included first language, bilingual, and multicultural literatures, picture books, nonfiction books written on a lower reading level, graphic materials, Hi-Lo reading materials and other digital resources; however, the materials varied in age, suitability, and condition. 3. The school library media specialists collaborated informally with the other members of the instructional team. 4. The school library media specialists undertook other practices that support reading and information literacy skills instruction for ELLs on a discretionary basis.

Information literacy has become more important as more information is produced and communication has become easier. Better information skills are vital for individuals working in governmental organizations as well as in the business sector. Employees are expected to be confident and competent in interacting with information in their workplaces in order to deliver better service to customers and to the public. This study examines the differences in information literacy skills (ILS), computer literacy skills (CLS), and frequencies of use of information sources (FIS) among police officers, based on their socio-demographic characteristics, namely education, departmental affiliation, ranks, and experience. Information literacy process models developed in an educational environment are combined to explore information literacy process in the workplace. Bivariate and multivariate analyses indicated significant differences of ILS and CLS based on education, departmental affiliation, and ranks but no difference for experience. In addition, there were differences of FIS for all demographic variables except departmental affiliation. The findings of the study may guide both future researchers in the process of developing new models in understanding information literacy process and the managers in police organizations in planning better training programs by considering information and computer literacy skills and use of information sources of police officers.

The need for an advanced research information literacy (ARIL) framework was motivated by challenges faced by several stakeholders at academic institutions to support postgraduate researchers in an academic context (e.g. supervisors, academic departments, academic libraries). This applies to the full postgraduate research trajectory stretching from master’s level to well-established researchers. Research must meet with institutional requirements, international standards and the expectations of industry and praxis. Information literacy skills are essential for successful conduct and reporting of research, as well as the dissemination of research results. What constitutes basic information literacy skills is well captured (although frequently revised) in standards of information literacy applied to various contexts, including the academic and workplace context. However, what constitutes ARIL remains a subject of research. This study therefore explored the concept from the subject literature before suggesting an ARIL framework that guided a case study with researchers on several levels of postgraduate research at a South African academic institution. Based on empirical findings, the conceptually inspired (based on a definition) ARIL framework was then reconsidered to recommend an ARIL framework for practical implementation that can also guide further research. Engineering researchers were selected for the empirical component as a group of researchers who need to meet the requirements of academic scholarship as well as industry. The study was guided by the following research question: How can an advanced research information literacy (ARIL) framework inform the development of programmes supporting the scholarly research process of engineers in a South African higher education environment? Six sub-research questions addressed various components of the research question: 1. What are the characteristics of introductory and advanced research information literacy programmes as reported in subject literature? 2. What are the documented information needs, information behaviour and information-related experiences of engineering researchers in academic institutions, as well as from industry? 3. What are the current self-reported ARIL skills of South African postgraduate engineering researchers? 4. How do information literacy skills, knowledge, and practices of engineers differ between master’s, doctoral, post-doctoral, established and expert researcher levels? 5. How can an ARIL framework assist to determine which skills need to be developed at various levels of the engineering research process? 6. Which guidelines and interventions are required to support the implementation of a comprehensive research information literacy framework for engineers? A mixed methods approach to a single case study was applied. Seven engineering departments from a South African institution with a leading faculty in engineering participated in the study. Data collection occurred between September and December 2015. A semi-structured, self-administered web-based questionnaire collected mostly quantitative data from 68 participants. Individual and focus group interviews collected mostly qualitative data. Twelve individual interviews were conducted, as well as three focus group interviews with 19 participants. A short, structured questionnaire collected demographic data from the interview and focus group participants. All participants gave written/electronically recorded informed consent for participation, as well as for the recording of interviews. Invitations were distributed to all master’s and doctoral students as well as staff in the department, through the department’s offices. Descriptive statistical analysis was applied to the quantitative data and thematic analysis to the qualitative data. Data collection was guided by typical phases in the full research lifecycle, including conceptualising a research topic, obtaining research funding, discovery of information, management and organisation of information, data collection/generation and analysis, data curation, creation of information formats, management of intellectual property rights, dissemination of findings and measurement of impact in a field of study. The thesis reports on findings for each. Three key themes are conspicuous: • Commitment to a culture of quality in postgraduate engineering research • Progression from dependent to independent and expert researchers • Preparation and positioning for impact in a specific field of study. The findings and recommendations from this study describe practices that could inform both theoretical and practical issues relevant to ARIL support for engineering researchers on all levels from master’s study to expert research. Keywords: Advanced research information literacy; Case study; Engineers; Engineering research; Information literacy skills; Postgraduate research; Research capacity building. / Thesis (DPhil)--University of Pretoria, 2017. / Information Science / DPhil / Unrestricted

Information literacy skills among university students have become a necessity rather than the norm. With the increase of information resources, the need for information skills among university students is important for their continued access to, and retrieval of, information. The purpose of this research was to investigate information literacy skills and competencies among incoming first-year undergraduate students in institutions of higher learning in Kenya, with special reference to the Catholic University of Eastern Africa. The objectives of the study were; to identify the types and formats of resources that incoming undergraduate students are aware of, to determine whether the incoming undergraduates are aware of search strategies for both print and electronic/online resources, to determine whether incoming undergraduate students possess basic information technology skills, to find out whether incoming undergraduate students know information retrieval tools and their use, and to determine whether incoming students are aware of intellectual property and copyrighted materials and their ethical use. The study adopted a quantitative approach and used the case study research method. The study targeted first year incoming undergraduate students at the Catholic University of Eastern Africa for the academic year 2013/2014. 137 incoming undergraduate students participated in the study. Data was collected by using self-administered questionnaires. Quantitative data was coded and analysed by using Statistical Package for Social Science (SPSS). Qualitative data generated form open-ended questions was presented in narrative form under respective subheadings. The finding of the study observed that: (a) Incoming first-year students have limited knowledge of strategies used to search for information. (b) The incoming first-year undergraduate students at the Catholic university of Eastern Africa do possess computer skills in applications such as the use of the internet and its applications (e.g. social networking sites and the World Wide Web) as well as the word-processing applications such as (Microsoft Office and Microsoft Word) and statistical applications such as SPSS. (c) Majority of incoming undergraduate university students are not familiar with the various retrieval tools and their applications. (d) The incoming first-year undergraduate students are familiar with both electronic and printed information resources. (e) A significant number of students were not aware what constitutes primary resources and secondary sources. (f) Incoming first-year undergraduate students exhibited little knowledge of issues relating to intellectual property rights and copyright. Several recommendations have been made based on the findings of the study. One of the recommendations is that the university library mandated with offering information literacy instruction to incoming students should adopt several incentives aimed at encouraging the students to attend library orientation. Another recommendation is to integrate the information literacy training with the normal university curriculum to become a credit-earning course for all incoming students. The university library should also carry out a needs assessment on information literacy training to help determine the existing gaps in the current information literacy programme. The programme should also be tailored to help in emerging issues such electronic plagiarism of information resources. The study further recommends a longitudinal study to determine whether students joining the university are able to gain information literacy skills over a period of time. / Information Science

This dissertation reports on a study of the self-reported readiness of undergraduate first-year students at a very large distance teaching institution, the University of South Africa (Unisa). The Unisa library does not offer an online information literacy programme for distance students and has not conducted surveys on students’ needs and their readiness for using online information resources and an online learning management system. The main research question thus was: What are the information seeking behaviour and the readiness of Unisa distance students in using and accessing the library online resources? Sub-questions were: • What has been reported on information literacy and information literacy programmes for distance students, with special reference to online programmes? • What has been reported on virtual learning environments with specific reference to distance education? • What are the students’ self-rated perceptions of their information literacy skills? • What are the students’ information seeking behaviour and preferences in using online information resources? • What are the students’ self-rated perceptions in using an online learning management system in a virtual learning environment? The Unisa School of Accountancy served as case study. All students enrolled for first- year modules in the School of Accountancy (including the Departments of Auditing, Financial Accounting, Management Accounting and Taxation) were invited to participate in the survey. Data collection occurred in July and August 2015 by means of a self-administered, semi-structured online questionnaire survey. In total 587 students responded, resulting in 525 usefully completed questionnaires. Most of the students were geographically remote from the institution and the library and its branches. The study collected mostly descriptive quantitative data, with limited qualitative data. The quantitative data were analysed by means of a statistical package (SAS JMP version 12), and the qualitative data by means of thematic analysis. The questionnaire covered self-reported information seeking behaviour when using the library’s online resources, whether students had received training on information literacy skills, and if these skills were effective enough to assist them to locate and access the library’s diverse online information resources relevant to their studies. It also collected data on their readiness to use an online learning management system. The limitations of self-reporting are acknowledged; in this case it was considered appropriate to determine lack of skills. Although the findings cannot be generalised to all Unisa or all distance students, they can inform recommendations on the need for an online information literacy skills programme for distance students and methods to conduct similar studies of students’ readiness to use such a programme. Respondents lacked information literacy skills that could enable them to access or use the online library resources from a distance. They lacked skills in using the virtual learning environment system, experienced problems in accessing the library from a distance, could not use databases to access online full-text articles and were often not aware of the library website and how it could be used. It is recommended that the Unisa library consider developing an online information literacy programme that adheres to international standards and guidelines for information literacy, and that this be informed by the needs expressed by students from diverse disciplines and study years and their self-reported information-seeking behaviour. For distance students a programme must be available through a virtual learning environment and this must be linked to the library’s website and marketing efforts. KEYWORDS • Case study • Distance education • Distance libraries • Distance students • Information literacy skills • Information seeking behaviour • Online information literacy programmes • Online information seeking behaviour / Dissertation (MIS)-University of Pretoria, 2017. / University of South Africa (UNISA) / Information Science / MIS / Unrestricted

The purpose of the study was to identify the types of library services available in rural areas of Thohoyandou in order to recommend appropriate library services to disadvantaged children in rural areas of the Limpopo Province. Data were collected by means of structured questionnaires in a survey. The problems experienced in rendering library services to children, the factors influencing rural children's information use, and the role that school libraries play in meeting the needs of rural children were investigated. The findings show that rural children's information needs are primarily related to homework assignments. Teachers and learners approach people for information rather than making use of library resources for this purpose. This is due to the fact that most rural schools do not have libraries. Materials are stored in classrooms and storerooms. The existing book stock seems to be outdated, disorganised and inaccessible. Library service rendering is neglected. Most teacher-librarians are not professionally trained to render user services and to teach children information skills. Teachers, teacher-librarians, policy makers and administrators in rural schools seem to be indifferent to providing these services to children. / Information Science / M.A. (Information Science)

Adequate access to and appropriate use of medical evidence by clinicians have been posited as influencing the quality of clinical decisions and outcomes of patient care. The broad aim of this case study of a tertiary hospital was to provide understanding of how the information experiences and practices of paediatric physicians in Nigeria influenced their information practices and the potential implications for patient care. To achieve the research aim and objectives, a qualitative exploratory study was conducted using multiple sources of data: interviews, diaries, observation and social network chats. Overall, twenty semi-structured interviews were conducted, and seven clinicians provided a week-long information activity self-reports through diaries. Supplementary data were gained via the researcher's personal observation and social media chats with some participants. Paediatricians in the cadre of: Consultants, Senior Registrars, Registrars and Residents provided the data which was analysed using the interpretative method. The results indicate that the paediatricians' information needs were on: managing challenging cases, supporting diagnostic decisions, managing evolving diseases, managing illnesses in the tropical context, drugs and dosage, refreshing the memory, keeping updated, and passing professional examinations. In general: i)there was haphazard approach to information literacy tuition for the clinicians during professional education resulting in varied information capabilities, and inadequacy of knowledge and skills for good information practice; ii) obtaining medical information from colleagues was the predominant feature of paediatricians' information practices; iii) printed textbooks were the paediatricians preferred source for obtaining medical evidence, however, there was a growing popularity in the use of electronic medical information sources, including at the point of care; iv) a perception of inadequacy of the hospital library services resulted in the paediatricians developing rejection behaviour towards the services, labelled in this study as information service rejection behaviour (ISRB); v) there was general perception by the paediatricians that access to, and use of medical information supports patient care and achievement of better treatment outcomes. This perception instilled a sense of value for information use, demonstrated through the clinicians' dedication to the self-provision of information resources; vi) a dearth of medical resources germane to the contextual management of illnesses led to inadequate clinician knowledge in a good number of cases. A new model of information behaviour entitled 'the knowledge production model of the paediatricians' information behaviour has been developed from the findings of this study, thereby extending existing scholarly perspectives on people's information behaviour. The Kpro model enunciates the concept of 'knowledge-based information behaviour' (KIB) which was exhibited by the paediatricians. The study recommends that i) the information literacy skills training (ILST) model developed from the findings, be used as a practical tool for inculcating information literacy to the paediatricians at the level of residency training; ii) the hospital management/librarians prioritise the improvement of information resources, services and infrastructure e.g. reliable internet service, e-library at wards and consulting rooms, and clinical librarian services, to enhance good information practices among the clinicians; iii) retraining of the hospital librarians for increased service delivery effectiveness; iv) increased local research through the establishment of Journal Clubs by the paediatricians to enhance local publishing of medical literature.

The purpose of the study was to identify the types of library services available in rural areas of Thohoyandou in order to recommend appropriate library services to disadvantaged children in rural areas of the Limpopo Province. Data were collected by means of structured questionnaires in a survey. The problems experienced in rendering library services to children, the factors influencing rural children's information use, and the role that school libraries play in meeting the needs of rural children were investigated. The findings show that rural children's information needs are primarily related to homework assignments. Teachers and learners approach people for information rather than making use of library resources for this purpose. This is due to the fact that most rural schools do not have libraries. Materials are stored in classrooms and storerooms. The existing book stock seems to be outdated, disorganised and inaccessible. Library service rendering is neglected. Most teacher-librarians are not professionally trained to render user services and to teach children information skills. Teachers, teacher-librarians, policy makers and administrators in rural schools seem to be indifferent to providing these services to children. / Information Science / M.A. (Information Science)

Modern day society is characterised by the availability of technology and the abundance of information in all formats that require all individuals using it to poses information literacy skills (ILS).ILS enable people the ability to locate, analyse, evaluate access and retrieve the desired information to satisfy a need. Research on IL in academic and school libraries has gained momentum in the field of Information Science where as little has been documented concerning public libraries and IL. This therefore calls for more research on IL in public libraries. Public libraries serve a wide and diverse community of which students are a part. In instances where school libraries are either non-existent or not developed, students seek assistance from the public library within their community. This study sought to investigate the role of public libraries in enhancing the ILS of senior secondary school students in the Central District in Botswana. The fact that school libraries in Botswana are underdeveloped to produce competent and confident students equipped with ILS that could be used in the work environment and continuous lifelong learning, motivated the study. A concern that there exists a gap in research concerning public libraries and IL within the Botswana context necessitated this study. The study used a survey research design where both quantitative and qualitative research approaches were adopted. This involved the collection and analysis of quantitative and qualitative data. The purpose of a mixed methods approach was based on the idea that qualitative results could assist in explaining and interpreting the findings of a quantitative study. Data collection involved three sets of closed ended questionnaires and observations in all schools and public libraries. The population of the study consisted of public librarians, teacher librarians and students. Quantitative data were analysed using the Statistical Packages for Social Sciences (SPSS) to generate statistics. The findings of the study revealed that the public libraries in the Central District in Botswana are above average in terms of materials and use. It brought to light that senior secondary schoolstudents use the public libraries for school purposes and get assistance when they seek for it. Public librarians do not have special classes aimed at enhancing the ILS of students. The public libraries offer IL in the form of computer training, they do this as, and when students register, just like the other members of the community. The library’s contribution to enhancement of the students’ ILS, (study skills, reading skills and use of reference works) is somewhat limited. Limited resources, lack of reading culture, low budgets, and lack of support from government negatively challenge the full potential impact of IL enhancement. / Information Science / M.A. Information Science