The level of access to educational information is pertinent to the attainment of quality education by learners. Librarians play a key role in facilitating access to such information. Access to educational information equips the possessor with the power of knowledge to assert their rights under any right regime, and a right to education cannot be fully exercised without corresponding access to educational information. Set in the Fort Beaufort Education District of the Eastern Cape Province of South Africa, this study evaluates the level of access to educational information as an enabler of quality education. Research revealed that despite the acclaimed educational improvement in South Africa, the quality of education in many black constituencies and provinces remains low. Therefore, the objectives of this study include inter alia an investigation of the educational information needs of high school learners in the Fort Beaufort Education District, the educational information available and accessible to them, how the learners access information, the services and technologies accessible to the learners, challenges confronting their access and means of improving learners’ access to educational information in the district and by extension in South Africa.

M.Cur. (Nursing Management) / Information technology is the management of a computer-based information system, particularly software applications and computer hardware, which are used to handle all aspects of information storage, retrieval, transmittal, protection, and processing information securely. The lack of reliable health information is one of the major obstacles to the effective planning of the health services in South Africa. The existing information systems are fragmented and incompatible; most systems are manually driven with minimal computerisation which results in inadequate analysis, interpretation and the use of data at PHC level. The use of computer information technology in the health facilities will improve service delivery; reduce the cost of providing health care; and enhance the management and control of service. Yet, it seems that nurses are insufficiently using computer information technology at the PHC clinics in the eastern part of Ekurhuleni. It has been observed that nurses do not use Computer Information Technology (CIT) to the benefit of the clients. It was unclear what the perceptions of PHC professional nurses about CIT were. The purpose of this study was to explore and describe the perceptions of primary health care nurses with regard to the use of Computer Information Technology (CIT) with the purpose of recommending the actions to be taken by the nurse manager about computer information technology. In this study a quantitative, exploratory and descriptive design was used in order to obtain factual reasoning and information from professional nurses working at five (5) primary health clinics in the eastern part of Ekurhuleni. The total sample of professional nurses was n = 150. The method of data collection was a self-administered and structured survey- questionnaire that took 30 minutes to complete. Descriptive statistics were compiled by using the Statistical Package of the Social Sciences (SPSS) Version 20 software program. Validity and reliability were ensured by the judgments of the researcher and experts about whether the research instrument had covered the comprehensive set of facets that encompassed the concepts (the use of information technology at primary health care clinics). It also included pre-testing of the instrument to establish the consistency with which participants understood, interpreted and responded to all the carefully formulated questions in the survey-questionnaire. Ethical principles and standards for nurse researchers were adhere to. The findings indicated that there were aspects that need to be addressed in respect of the use of information technology in primary health care clinics. Limitations of study and the recommendations for nursing practice, management and research were discussed. This study determined the perceptions of nurses with regard to the use of computer information technology at the PHC clinics that lead to recommendations on the actions to be taken by the nurse managers about the use of computer information technology at PHC clinics.

Philosophiae Doctor - PhD / Summary: Although South Africa has been a democracy since 1994, one of the key issues still facing the country is the development of skills in its people. There are still underlying problems that are quite prevalent in terms of the development of important skills, particularly information literacy skills of especially black South African students at tertiary institutions. It is not easy to understand the significance of information literacy if one does not take into account the student’s awareness level and his/her understanding of the concept of information. Unfortunately academics and librarians alike at times base many of their judgements on assumptions that need to be addressed. One of these assumptions is the computer literacy level of students, often viewed synonymously with information literacy. Although computer literacy is an important skill for searching electronic information sources, including online databases and the Internet, the researcher’s argument is that this is not enough to overcome conceptual and cognitive problems relating to information – seeking. Computer literacy is a component of information literacy. Students need to know when information is needed; identify the information needed to address a problem; evaluate the needed information; organize the information meaningfully and use the information to address the problem identified. Almost all of the students in this study encountered the library and computers for the first time when they came to the University of the Western Cape and the former Peninsula Technikon. Their search behaviour bears testimony to their lack of information searching skills. The study was conducted within the framework of Belkin’s anomalous state of knowledge (ASK) theory. Belkin’s premise is that searchers for information approach Information retrieval systems with some anomaly. According to Belkin this anomaly and user’s perception of the problem changes with each interaction between user and information retrieval mechanism. For this reason, he argues, information retrieval (IR) systems need to be designed to be iterative and interactive. The significance of this interaction is later identified as an integrated, dynamic whole aimed at retrieving information for helping the user manage a problem. It was found in this study that students experienced various states or manifested certain behavioural patterns. Searches were also found to be more cyclical than linear. So, although Belkin’s theory had some significance in this study, student search patterns were more complex. The researcher puts forward certain recommendations to address the problem. The end of apartheid brought about new challenges especially for institutions of higher learning. Both the University of the Western Cape (UWC) and former Peninsula Technikon (PENTECH) as institutions catering for especially the historically disadvantaged student need to adapt but at the same time maintain high standards in terms of student development. The merger between the former PENTECH and the Cape Technikon (CAPETECH) to form the Cape Peninsula University of Technology (CPUT) puts further challenges on the academics and librarians at CPUT. This also calls for a stronger sense of commitment from librarians, academics and information communication technology (ICT) specialists before appropriate information technology systems can be designed or subscribed to. / South Africa

Includes bibliographical references (leaves 238- 250) / People who are Not in Employment, Education or Training (NEET) in the Gauteng province are faced with a number of challenges that have many detrimental effects. One major issue is the large number of NEET people who are information illiterate to operate information services that are largely web based. Previously, information services used to be more static in nature, but ICT advancement have enabled flexibility in terms of how people actively search for developmental and work opportunities information. Scholars and research institutions have conducted extensive studies on developing the capacity of NEET people. However, there was little evidence of studies that focus on services that serve information to this community of NEET people. Therefore, this thesis aims to propose an information services framework and provide an insightful discussion about information services and NEET people. Data were collected primarily through semi-structured interviews with NEET people and, in the process, observations transpired along, with document analysis. The study adopted qualitative research and the findings were analysed thematically in line with the objectives of the study. The study revealed that intervention programmes are important to support NEET people to gain confidence and prepare them for work by refining their skills. In addition, there are initiatives that offer support and training at no cost. The major findings of the study were that there are inequalities experienced by NEET people because of socio-economic issues. It was also discovered that there are NEET people who are self-taught to utilise information services on ICT platforms. The study concludes that information literacy is important for NEET people to proficiently make use of information services to search for information. Work experience topped the agenda in terms of challenges experienced by NEET people when seeking for work. Furthermore, seeking for work or developmental opportunities information is an emotionally draining exercise for most NEET people. Such that some of the NEET people have indicated that they feel discouraged, particularly when continuously being rejected by potential organisations. Good education remains important as it has the capacity to build the individual’s mind and better place the individual’s mind to demonstrate passion towards what the persons envisage to do. A further study is recommended to investigate the extent to which lack of ICT skills has an impact on increasing the risk of NEET people remaining NEET. / Information Science / D. Litt. et Phil. (Information Science)