M.Bibl. / Although written records have existed for a long time, the management of unpublished documentation or unpublished information has emerged only recently as part of the management of information as a resource to the organisation. The management of unpublished information is therefore the cost effective management of the document from the creation of the record to its disposal, so that the information contained in the document can be retrieved when required (Cook 1991:3) ...

The focus of this study is to investigate the information-seeking behaviour of the undergraduate art and design students of The Open Window School of Visual Communication. A qualitative approach with case study strategy is followed. For sampling purposes The Open Window School of Visual Communication was selected. Various qualitative research methods and literature on information-seeking behaviour are explored. The data were collected through one-on-one interviews. The findings show that various factors influence the information-seeking behaviour of undergraduate art and design students. Aspects in the users’ personal environment, such as meaning, experience, skills, preferences, and actions, have a significant influence on their information-seeking behaviour. Further factors deriving from the students’ context that influence their information-seeking behaviour are curricula, tasks, people (lecturers, artists, designers), sources, and technology applied to accomplish tasks. All these contributing factors have their own sets of requirements with which the art students have to comply. In addition, the findings show that the students’ digital literacy skills influence their information literacy skills. The findings also show that the factors that influence The Open Window students’ information-seeking behaviour influence the library as information service, in terms of the library sources and services the students use. Recommendations are made in order to appropriately address the information- seeking needs of this specific user group and to guide the students to best ways in information-seeking. / Information Science / M. Inf.