Under the globalization tendency, the region of purchases no longer only limit to a place, but spreads the whole world, if the complex purchase flow can transform into the part of value chain, will effectively promote the enterprise competitive advantage. In the past enterprise interior invalid rate purchase, unnecessary flow and so on, was a bad sign of purchases processes. Supposing wants to solve the above problem effectively, we can¡¦t neglect the direction of e-procurement. However, only good e-procurement service quality is even more important to the users now. Therefore, this research is trying to explore the user¡¦s evaluation standard of e-procurement service quality. This research incorporating the former perspectives in information quality, system quality, and service quality, and comprehensively considering the role of an e-procurement system on service constructs, In addition, this research takes domestic company which was inducted the e-procurement system as a model to find out the important e-procurement service quality constructs that users pay attention to and influence their judgment to develop a questionnaire to evaluate the e-procurement system service quality. Finally, through the results of the questionnaire, we hope to provide some suggestions to the enterprises in the field or the ones that want to participate in to upgrade their e-procurement system service quality and gain profits. Besides, from the perspective of management, this research also hopes that through the questionnaire, the manager of the company which was inducted the e-procurement system can understand more about the standard the users use to evaluate e-procurement system service quality to help them efficiently make management strategies to reach their final goals.

Electronic business covers the enterprise purchase and sale activities, collaboration between customers and partners, and inter-organizational electronic transactions. In the 21st century, the enterprise take Information Technology deeply to embed in each process (the Process Step), with the Internet technique that has become the indispensable kernel of competition in the business operations. After a number of semiconductor manufacturers participating in ¡§RosettaNet For Semiconductor Contract Manufacturing B2B Integration Project¡¨, it has been a necessary condition whether semiconductor manufacturers can provide customers with B2B information services now. However,the semiconductor manufacturers should be thinking how to meet the customers changing needs of B2B information service, how to integrate information, and how to synchronize induction environmental change. This research is based on ¡§the Impact of the QM practices on MC the capability mode¡¨. The B2B team members provide all of the ad hoc group for B2B project members' empirical perception to do the quality of B2B information services empirical analysis during implementation project. The objective aims to understand the impact of service quality for customer satisfaction. The result clearly indicates that the five dimensions will be a significant impact in B2B service quality for the enterprise information services, namely, small group problem solving, top management leadership for quality, information and feedback, supplier involvement and Process management. But if each dimension is to be analyzed individually, customer focus would impact on B2B information service quality. Generally speaking, the B2B team wants to enhance service quality, and then they should start with these five dimensions to proceed, and thereby to raise customer satisfaction. From the investing funds scale, they want to pursue efficiency, and almost each of semiconductor company has set up a similar B2B team to dominate the B2B project for customer service. Furthermore, this research used variables in the different conditions of demographic variables to summarize the diversity of satisfactions, and these analyses acquire the managerial implications that will be managers an important basis for improving the quality of B2B information services.

Muitos estudos científicos avaliam a influência das capacidades de TI sobre a vantagem competitiva e sobre o desempenho da firma. Entretanto, percebe-se a existência de lacunas na literatura sobre capacidades de TI atreladas a alguns temas específicos. Nesse sentido, a comunidade científica carece de estudos que analisem especificamente a relação das capacidades de TI com a qualidade da informação e com a qualidade do serviço de informação, já que as atuais publicações tangenciam, mas não resolvem este dilema. Com o propósito de atender a esta demanda, a presente pesquisa investigou, em um ambiente de negócios digitais: a) como as capacidades de TI se relacionam com a qualidade da informação; b) como as capacidades de TI se relacionam com a qualidade do serviço de informação, e c) se existem outras capacidades ou recursos que, juntamente com as capacidades de TI, influenciam a qualidade de informação e a qualidade do serviço de informação. A fim de atender a esses objetivos, empregou-se o método de estudo de casos múltiplos e a técnica de análise de conteúdo temática. Para a coleta dos dados, utilizou-se uma triangulação das técnicas de entrevistas semiestruturadas e análise documental. A análise comparativa dos quatro casos realizados permitiu concluir que as capacidades de TI se relacionam com a qualidade da informação e com a qualidade do serviço de informação no contexto de negócios digitais, e que a intensidade desse relacionamento é maior para algumas dimensões específicas das capacidades de TI. Verificou-se, ainda, que existem outras capacidades ou recursos que, juntamente com as capacidades de TI, influenciam a qualidade de informação e a qualidade do serviço de informação, no contexto de negócios digitais. / Many studies have evaluated the influence of IT capabilities on competitive advantage and on firm performance. However, there are gaps in the literature about the IT capabilities topic related to some specifics elements. Thus, the scientific community needs studies that specifically analyze the relationship between IT capabilities, information quality and information service quality, since current publications just mention it, but do not solve it’s dilemma. In order to fill this gap, this research investigates, in an environment of digital business: a) how IT capabilities are related to information quality; b) how IT capabilities are related to information service quality, and c) if other capabilities or resources, beside IT capabilities, influence information quality and information service quality. For that, this research employs the multiple case study method and the technique of content analysis. To data collection, it was used the combination of semi-structured interviews and document analysis techniques. Then, a comparative analysis of four cases was conducted. As result, it was concluded that IT capabilities are related to information quality and to information service quality in the context of digital business. However, the intensity of this relationship is higher for some specifics dimensions of IT capabilities. It was also found that, in this context, there are other capabilities or resources that influence information quality and information service quality beside IT capabilities.

Muitos estudos científicos avaliam a influência das capacidades de TI sobre a vantagem competitiva e sobre o desempenho da firma. Entretanto, percebe-se a existência de lacunas na literatura sobre capacidades de TI atreladas a alguns temas específicos. Nesse sentido, a comunidade científica carece de estudos que analisem especificamente a relação das capacidades de TI com a qualidade da informação e com a qualidade do serviço de informação, já que as atuais publicações tangenciam, mas não resolvem este dilema. Com o propósito de atender a esta demanda, a presente pesquisa investigou, em um ambiente de negócios digitais: a) como as capacidades de TI se relacionam com a qualidade da informação; b) como as capacidades de TI se relacionam com a qualidade do serviço de informação, e c) se existem outras capacidades ou recursos que, juntamente com as capacidades de TI, influenciam a qualidade de informação e a qualidade do serviço de informação. A fim de atender a esses objetivos, empregou-se o método de estudo de casos múltiplos e a técnica de análise de conteúdo temática. Para a coleta dos dados, utilizou-se uma triangulação das técnicas de entrevistas semiestruturadas e análise documental. A análise comparativa dos quatro casos realizados permitiu concluir que as capacidades de TI se relacionam com a qualidade da informação e com a qualidade do serviço de informação no contexto de negócios digitais, e que a intensidade desse relacionamento é maior para algumas dimensões específicas das capacidades de TI. Verificou-se, ainda, que existem outras capacidades ou recursos que, juntamente com as capacidades de TI, influenciam a qualidade de informação e a qualidade do serviço de informação, no contexto de negócios digitais. / Many studies have evaluated the influence of IT capabilities on competitive advantage and on firm performance. However, there are gaps in the literature about the IT capabilities topic related to some specifics elements. Thus, the scientific community needs studies that specifically analyze the relationship between IT capabilities, information quality and information service quality, since current publications just mention it, but do not solve it’s dilemma. In order to fill this gap, this research investigates, in an environment of digital business: a) how IT capabilities are related to information quality; b) how IT capabilities are related to information service quality, and c) if other capabilities or resources, beside IT capabilities, influence information quality and information service quality. For that, this research employs the multiple case study method and the technique of content analysis. To data collection, it was used the combination of semi-structured interviews and document analysis techniques. Then, a comparative analysis of four cases was conducted. As result, it was concluded that IT capabilities are related to information quality and to information service quality in the context of digital business. However, the intensity of this relationship is higher for some specifics dimensions of IT capabilities. It was also found that, in this context, there are other capabilities or resources that influence information quality and information service quality beside IT capabilities.

Muitos estudos científicos avaliam a influência das capacidades de TI sobre a vantagem competitiva e sobre o desempenho da firma. Entretanto, percebe-se a existência de lacunas na literatura sobre capacidades de TI atreladas a alguns temas específicos. Nesse sentido, a comunidade científica carece de estudos que analisem especificamente a relação das capacidades de TI com a qualidade da informação e com a qualidade do serviço de informação, já que as atuais publicações tangenciam, mas não resolvem este dilema. Com o propósito de atender a esta demanda, a presente pesquisa investigou, em um ambiente de negócios digitais: a) como as capacidades de TI se relacionam com a qualidade da informação; b) como as capacidades de TI se relacionam com a qualidade do serviço de informação, e c) se existem outras capacidades ou recursos que, juntamente com as capacidades de TI, influenciam a qualidade de informação e a qualidade do serviço de informação. A fim de atender a esses objetivos, empregou-se o método de estudo de casos múltiplos e a técnica de análise de conteúdo temática. Para a coleta dos dados, utilizou-se uma triangulação das técnicas de entrevistas semiestruturadas e análise documental. A análise comparativa dos quatro casos realizados permitiu concluir que as capacidades de TI se relacionam com a qualidade da informação e com a qualidade do serviço de informação no contexto de negócios digitais, e que a intensidade desse relacionamento é maior para algumas dimensões específicas das capacidades de TI. Verificou-se, ainda, que existem outras capacidades ou recursos que, juntamente com as capacidades de TI, influenciam a qualidade de informação e a qualidade do serviço de informação, no contexto de negócios digitais. / Many studies have evaluated the influence of IT capabilities on competitive advantage and on firm performance. However, there are gaps in the literature about the IT capabilities topic related to some specifics elements. Thus, the scientific community needs studies that specifically analyze the relationship between IT capabilities, information quality and information service quality, since current publications just mention it, but do not solve it’s dilemma. In order to fill this gap, this research investigates, in an environment of digital business: a) how IT capabilities are related to information quality; b) how IT capabilities are related to information service quality, and c) if other capabilities or resources, beside IT capabilities, influence information quality and information service quality. For that, this research employs the multiple case study method and the technique of content analysis. To data collection, it was used the combination of semi-structured interviews and document analysis techniques. Then, a comparative analysis of four cases was conducted. As result, it was concluded that IT capabilities are related to information quality and to information service quality in the context of digital business. However, the intensity of this relationship is higher for some specifics dimensions of IT capabilities. It was also found that, in this context, there are other capabilities or resources that influence information quality and information service quality beside IT capabilities.