As access to information changes with increased use of technology, privacy becomes an increasingly prominent issue among technology users. Privacy concerns should be taken seriously because they influence system adoption, the way a system is used, and may even lead to system disuse. Threats to privacy are not only due to traditional security and privacy issues; human factors issues such as unintentional disclosure of information also influence the preservation of privacy in technology systems. A dual pronged approach was used to examine privacy. First, a broad investigation of younger and older adults' privacy behaviors was conducted. The goal of this study was to gain a better understanding of privacy across technologies, to discover the similarities, and identify the differences in what privacy means across contexts as well as provide a means to evaluate current theories of privacy. This investigation resulted in a categorization of privacy behaviors associated with technology. There were three high level privacy behavior categories identified: avoidance, modification, and alleviatory behavior. This categorization furthers our understanding about the psychological underpinnings of privacy concerns and suggests that 1) common privacy feelings and behaviors exist across people and technologies and 2) alternative designs which consider these commonalities may increase privacy. Second, I examined one specific human factors issue associated with privacy: disclosure error. This investigation focused on gaining an understanding of how to support privacy by preventing misclosure. A misclosure is an error in disclosure. When information is disclosed in error, or misclosed, privacy is violated in that information not intended for a specific person(s) is nevertheless revealed to that person. The goal of this study was to provide a psychological basis for design suggestions for improving privacy in technology which was grounded in empirical findings. The study furthers our understanding about privacy errors in the following ways: First, it demonstrates for the first time that both younger and older adults experience misclosures . Second, it suggests that misclosures occur even when technology is very familiar to the user. Third, it revealed that some misclosure experiences result in negative consequences, suggesting misclosure is a potential threat to privacy. Finally, by exploring the context surrounding each reported misclosure, I was able to propose potential design suggestions that may decrease the likelihood of misclosure.

Thesis (Ph.D)--Computing, Georgia Institute of Technology, 2010. / Committee Chair: Mynatt, Elizabeth D.; Committee Member: Edwards, W. Keith; Committee Member: Grinter, Rebecca E.; Committee Member: McDonald, David W.; Committee Member: Potts, Colin. Part of the SMARTech Electronic Thesis and Dissertation Collection.

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This study aimed to explore adolescents perceptions of how their use of information and communication technologies may impact on the quality of the parent-adolescent relationship. Obtaining information from adolescents on how they experience their parents interaction with them when they engage with theses technologies, can provide insight into adolescents perceptions of whether information and communication technologies impact on this relationship. This research therefore aimed to explore the way that parents interact with their adolescents on their use of the Internet, gaming activities, or regulating their use of a cell phone, and how this is perceived by adolescents.

Information and communication technologies (ICTs) have, in the recent past, attracted enormous attention as important tools for socio-economic development. However, the role of ICTs in fostering development and addressing the needs of the poor, especially in developing countries, has become the subject of a heated debate. This contestation is due to the high failure rate of the ICTs for development projects and a widening gap between the expectations of what ICTs can possibly do and the experiential reality of how these technologies are actually being used. More often than not ICTs have been regarded as a panacea or a „magic bullet‟ that will solve all development problems, with ill-conceived expectations of how they would be used. This study examined the relationship between ICTs and sustainable livelihoods in selected rural areas of Tanzania. The aim was to investigate how and for what purposes ICTs are used by people in the selected rural areas of Tanzania and to study the effect that ICTs have had on the various aspects of their livelihoods. A combination of the sustainable livelihoods framework and other ICTs for development models formed the theoretical foundation of the study. The investigation was carried out using ICT services provided by the telecentres and mobile phone services. The study was conducted in four rural districts in Tanzania which have telecentres. It used a multi-case study research design. A mixed paradigm methodology was adopted and the qualitative research was used as a dominant paradigm. Data was collected through structured interview protocols administered to 203 users and non-users of ICTs in communities surrounding the telecentres. Semi-structured interview protocols were administered to four managers of the telecentres. In addition, eight focus group discussions were conducted in communities surrounding the telecentres. An observation checklist was used to verify data obtained from managers, users and non-users of the telecentres. The study administered semi-structured interview protocols to officers from the ministry responsible for ICTs in Tanzania, that is the Ministry of Infrastructure Development (MoID), The Tanzania Communication and Regulatory Authority (TCRA) and a national research institution (The Commission for Science and Technology- COSTECH). The findings of the study indicated that, contrary to the use of mobile phones, which was characterised by greater uniformity across socio-economic groups and gender, telecentre users in the researched areas were generally young. The majority were males with higher levels of education. It was found that telecentres management have failed to take into consideration the appalling conditions of the extremely poor and disadvantaged individuals in their provision of ICT services to the community. The study established that the urban rural digital divide still exists and is still a reality in the areas reviewed, despite some efforts that are under way to bring ICTs to those communities. Old ICTs such as radio and television are not universally available. It was observed that inadequate road infrastructure makes it difficult for farmers to transport their produce to markets outside the districts, even in cases where farmers are provided with information on the availability of those markets. Inadequate electricity supply hinders large-scale uptake of ICTs in rural areas. The findings show that telecentres managers were not aware of the information needs of the communities they serve and therefore they were not in a position to meet such information needs. Due to personnel‟s inadequate skills and capacity the Ministry of Infrastructure Development did not play its policy-making function effectively. This problem, coupled with delayed implementation of important policy objectives such as the universal access policy and even the national ICT policy itself, affects the development of the ICT sector in rural areas of Tanzania. The findings further show that while the necessary conditions for access exist in all the telecentres involved in the study, sufficient conditions for access are still lacking, especially with regard to skills, awareness and affordability. On the relationship between ICT and rural livelihoods the findings of the study show that while ICTs may not fully support and sustain socio-economic development in poor communities, the impact of these technologies extends to various aspects of the livelihoods of the rural people. Economically, these technologies lead to better earnings and savings. Socially, they help in community interaction and knowledge-sharing, better follow-up for remittances and creation of savings and credit co-operative societies. In relation to human capital, the technologies‟ implications extend to ICT literacy, improved farming techniques and better access to information on new cash crops. The use of ICTs in rural areas is still faced with many barriers. These range from affordability to language problems and the lack of basic infrastructure such as electricity. Language was particularly found to be a substantial barrier to effective use and application of ICTs. The study recommends that telecentre managers should re-design programmes with the aim of bringing the under-represented groups such as farmers back to the centre of their projects, rather than treating them as passive receivers of ICT services. On the issue of mobile phones, there is a need to develop services that are nuanced towards the real needs of the rural people and incorporate them into the mobile technology. The study recommends that universal access policies should involve old ICTs such as radio and television, or people in the rural areas, who have fewer resources, will eventually pay too much for basic communication services, as in the case of satellite television and radio. Capacity-building is important, not only in the regulatory authorities, but also in the ministries responsible for ICTs and other institutions involved with ICTs, so as to provide effective national ICT leadership. The study recommends that managers of telecentres learn about the different aspects of access, in order for them to go beyond the provision of physical access to ICTs. Continuous improvement and renewal of telecentre services is necessary to ensure survival of the telecentres. Collaboration of the telecentres and other organisations, such as academic institutions, is needed to create content both for the telecentres and the community radios. Telecentres and other information systems developed or adopted to serve the people must meet the needs of the people intended to be served. This can be done by regularly conducting information needs assessment. / Thesis (Doctor of Phil. (Information Studies)) - University of KwaZulu-Natal, Pietermaritzburg, 2008.

This study aimed to explore adolescents perceptions of how their use of information and communication technologies may impact on the quality of the parent-adolescent relationship. Obtaining information from adolescents on how they experience their parents interaction with them when they engage with theses technologies, can provide insight into adolescents perceptions of whether information and communication technologies impact on this relationship. This research therefore aimed to explore the way that parents interact with their adolescents on their use of the Internet, gaming activities, or regulating their use of a cell phone, and how this is perceived by adolescents.

Rural community media are identified as a critical component of the rural community communication process. These SMMEs are however struggling to achieve sustainability and operate effectively due to the various challenges and constraints impacting them. This study seeks to address this by developing a Rural Community Media Mobile Social Networking Framework that will create a virtual community of practice for the purposes of support of rural entrepreneurs in small, medium and macro enterprises (SMMES) in the Eastern Cape Province of South Africa. The author has specifically scoped this research to focus on Rural Community Media as a specialised subsegment of entrepreneurs operating in rural areas. The reasons for this decision were in part due to the effect and impact of community media on socio-economic development due to the role they play in enabling access to information and knowledge and giving a voice to poor and isolated communities The study proposes that provision of access to relevant information and knowledge via a mobile social networking framework would assist in cutting implementation costs through utilisation of a platform that is already there (known as rural community media). This study is scoped to focus specifically on rural community media with fieldwork conducted in the province of the Eastern Cape, South Africa. In summary the Research Methodology applied is as follows: - Research Philosophy: The interpretive research philosophy was chosen for this study - Research Design: This study will apply qualitative design - Research Approach: The case study approach will be used in the study - Data Collection Techniques: Source data will be comprised of primary and secondary data. Primary data will be collected through implementation of a questionnaire and expert reviews, while the secondary data will be collected through literature review. Hermeneutics will be used as the data collection technique in this study. - Data analysis: Cross-case data analysis will be applied Key findings included that rural community media already utilise mobile technology and social media/networking to conduct business. Rural community media required access to information and knowledge pertaining to internal business process, funding, governance, training and access to skilled resources. Mobile social networking is identified as a suitable vehicle for delivery. A Rural Community Media Social Networking Framework was developed as a result of this study. Framework elements were supported, and in some cases modified, by case study findings and expert review feedback.

Thesis (MTech (Design))--Cape Peninsula University of Technology, 2011. / Many studies have been conducted on the interaction between environments and relevant information in the field of interaction design. Most of these studies are focused on increasing the awareness of technology, information and the interaction between them. This awareness could negatively lead to an increase in information overload where each bit of information is competing to be the centre of a person's attention. This information overload gets compounded even more when a person is in a public place because of the amount of available commercial information like billboards, digital displays and printed media which are constantly pushing information into the space. Cognitive studies have shown that human beings have a limit to the amount of information they can consciously focus on and process. When a person reaches information saturation, the quality of their decision-making ability deteriorates drastically (Bray, 2008). Information overload can lead to a situation called decision paralysis. The research proposed an investigation into the possibility of decreasing information overload through the use of calm computing. Relevant information could be pushed to the periphery where it could be accessed or attended to when it was needed. It was argued that when the intake of peripheral information could become an unconscious activity, mainly through the use of ubiquitous computing, more attention could be given to other important activities like increasing social interaction in public spaces.

Thesis (DTech (Informatics))--Cape Peninsula University of Technology, 2015. / Governments of the developing world, including South Africa, have a strong commitment and resolve to accelerate the rollout of Information and Communication Technology (ICT) to achieve developmental benefits in communities. Consequently both government and the private sector are delivering a number of interventions in South Africa based on Information and Communication Technologies for Development (ICT4D). Hard evidence regarding the development benefits of ICT4D interventions is lacking and there is little agreement on measures to evaluate the benefits of such projects. One possible reason for this is that there are no established evaluation frameworks to assess the benefits. Frameworks used in ICT4D evaluation are investigated in this study to ascertain their usefulness to identify benefits of ICT4D initiatives. Sen’s Capability Approach defines development as freedom. An example of such development can be the process of providing opportunities through ICT and meaningful ways to use these opportunities to realise various benefits. Tangible benefits are simple to identify (e.g. number of people using the public access centre, or number of people finding employment). Intangible benefits include the real ‘wins’—capabilities garnered through access and meaningful use of ICT, leading to the recognition of new opportunities for the users of the public access centres. Sen’s Capability Approach is operationalised, demonstrating the inclusion of a person’s agency and conversion factors that inhibit or enhance utilisation of opportunities and choices in realising benefits. The SmartCape initiative is a 2002 ICT4D intervention established in the libraries of Cape Town, South Africa, and is used as a case in this research study. The libraries act as public access centres that provide free ICT and Internet access to library members in the community. Surveys completed by users of these centres provided useful quantitative data. A broad spectrum of qualitative data was gleaned from interviews and focus groups with users of the ICT centre at a recently established library and with focus groups from other centres in two underserved areas of Cape Town. Quantitative data analysis techniques applied to qualitative content data was used to investigate users’ diverse perceptions. An initial framework guided the analysis of data to identify the benefits realised by the users of the public access centre. Perceptions of a changed life, aspirations for a better life, and ‘hope’ emerged as intangible benefits. On the intangible side, the effect of keyboard proficiency, greater ease in finding information, and a preference for accessing the Internet at a public access centre emerged as having a significant effect on the hopefulness of PAC users. Two theme-groups were identified through using co- occurrences of themes and the statistical techniques of cluster analysis and multidimensional scaling. The Benefits-framework, produced by this study, based on Amartya Sen’s Capability Approach, represents the relationship between all the themes, includes emergent intangible benefits and can be used to identify the benefits of ICT4D interventions in public access centres. This study also produces empirical evidence of the developmental impact of the SmartCape ICT4D programme in Cape Town and thus provides evidence of its value.

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