The influence factors which lead business to success or failure could be very different because of the different times¡Bdifferent industries and different competitive environment. People can also find out the different competitive capacity coming from different organizational cultural¡Adifferent business team structure or different leadership of the business. Up the present , there were so many scholars and experts of business management advocated unanimously the importance of ¡uknowledge innovation¡v ¡B ¡ustrategic human resource management¡v and ¡uorganization competence¡v. Those theories initiated my highly attempt to find out the practical situation of those theories on the rubber industries. This is the origin of writing this thesis. After further research about the rubber industries and according to the interviews and analysis of the company A¡AI am trying to approach the following subjects from the angles of the knowledge innovation¡Bthe strategic human resource management and the organization competitive capacity. 1. The relevance of the knowledge innovation and the strategic human resource management. 2. The relevance of the knowledge innovation and the organization competence. 3. The relevance of the strategic human resource management and the organization competence. 4. The relevance between the knowledge innovation¡Bthe strategic human resource management and the organization competence. 5. The practical applied model for building up the business competitive capacity. This study is using three methods to approach the studying purpose which including¡G1. literature study and sort out 2. the case study 3. interviews. There are four final conclusions of this study which are¡G 1. The strategic human resource management supply qualified manpower to all departments of the organization which also help the progress of the benign cycle of innovation. 1. The balanced development of innovation capacity of every single department the the organization causes continued and long term expanding on it¡¦s entire business competitive capacity. 2. The strategic human resource management directly and strongly relate the business competitive capacity. 4. The Lean strategic human resource management promote the organizational innovation capacity and strengthen itself with continued competitive capacity. In the meanwhile, also discovering five valuable theories as below: 1. The leader of a organization is the rudder of continued innovation spiral. 2. The strategic human resource management prevent the organization from grim or in-harmony atmosphere. 3. The business competitive capacity basic on good strategic human resource management, and be driven by balanced innovation capacity. 4. The management which meets the human demands is the source of innovation. The education which fills up the human lackness strengthen the business competitive capacity. 5. The relevant between the innovation capacity¡Bthe strategic human resource management and the business competitive capacity could be converted due to differences of countries, races, religious believes, generations, personnel structure¡Ketc.

[ES] El propósito principal de esta tesis reside en estudiar las relaciones existentes entre la capacidad de aprendizaje de las organizaciones y la innovación en los servicios. Las razones del desarrollo de esta investigación ha sido de una parte conocer la influencia de las tecnologías de la información (TI) con relación a la generación de conocimiento en el aprendizaje organizativo, como elemento necesario para la construcción de la innovación en las empresas del sector servicios, de otra establecer relaciones del empowerment organizacional (EO) con el aprendizaje y la innovación en las empresas que las implementan. El trabajo empírico se ha realizado sobre el sector Hotelero español, en concreto en la categoría de hoteles de 4 y 5 estrellas, dada la importancia que tiene para el PIB de España, entrevistándose a 280 gerentes que representan el mismo número de hoteles. El estudio lleva a cabo la intensidad de empoderamiento e implementación de las TI sobre la capacidad de aprender que actúa como variable mediadora con la capacidad de innovar en servicios. Emplearemos la metodología de ecuaciones estructurales para verificación de las Hipótesis que permitan probar el modelo, descubriendo que los resultados obtenidos son confirmatorios. / [CA] El propòsit principal d'aquesta tesi resideix a estudiar les relacions existents entre la capacitat d'aprenentatge de les organitzacions i la innovació en els serveis. Les raons del desenvolupament d'aquesta investigació ha sigut d'una part conéixer la influència de les tecnologies de la informació (TU) en relació amb la generació de coneixement en l'aprenentatge organitzatiu, com a element necessari per a la construcció de la innovació en les empreses del sector serveis, d'una altra establir relacions del empowerment organitzacional (EO) amb l'aprenentatge i la innovació en les empreses que les implementen. El treball empíric s'ha realitzat sobre el sector Hoteler espanyol, en concret en la categoria d'hotels de 4 i 5 estreles, donada la importància que té per al PIB d'Espanya, entrevistant-se a 280 gerents que representen el mateix nombre d'hotels. L'estudi duu a terme la intensitat d'apoderament i implementació de les TI sobre la capacitat d'aprendre que actua com a variable mediadora amb la capacitat d'innovar en serveis. Emprarem la metodologia d'equacions estructurals per a verificació de les hipòtesis que permeten provar el model, descobrint que els resultats obtinguts són confirmatoris. / [EN] The main purpose of this thesis is to study the relationships between the learning capability of organizations and their service innovation. The reasons for the development of this research have been, on the one hand, to understand the influence of the information technologies (IT) in relation to knowledge creation in the organizational learning, as a requisite for innovation in service sector companies. On the other hand, to explore the relationship between organizational empowerment (OE) and learning and innovation in the companies implementing these. The empirical work has been carried out on the Spanish hotel sector, specifically in the category of four- and five-star hotels, given their importance for Spain's GDP. Interviews with 280 managers representing the same number of hotels were conducted. The study addresses the intensity of empowerment and implementation of IT on the ability to learn, which acts as a mediating variable with the ability to innovate in services. We will apply the methodology of structural equations to verify the hypotheses that permit to test the model, concluding that the results obtained are confirmatory. / Ballester Miquel, JC. (2021). Efecto del empowerment y las TI orientadas a la innovación en servicios en el sector hotelero a través de la capacidad de aprendizaje de las empresas [Tesis doctoral]. Universitat Politècnica de València. https://doi.org/10.4995/Thesis/10251/160936