Face à la concurrence de plus en acharnée, aux clients de mieux en mieux informés et aux produits qui se banalisent de jour en jour, il est de plus en plus difficile pour les entreprises de vendre leurs produits et services et de conserver leurs avantages concurrentiels durablement. D’où la nécessité pour elles de disposer d’une bonne perception des évolutions, des mouvements et des pratiques des principaux acteurs de leur environnement. Des outils tels l’intelligence économique et la veille marketing permettent de relever les défis susmentionnés. Parmi les acteurs susceptibles d’assumer un rôle important dans ce domaine figure la force de vente, interface entre le marché et l’entreprise. Bien que le commercial soit de plus en plus considéré comme un véritable vecteur d’information de terrain, l’étude des facteurs qui déterminent sa performance dans ce domaine est encore peu développée. Dans ce contexte, l’objet de cette thèse est de proposer un modèle analysant les principaux facteurs susceptibles d’influencer la performance des commerciaux en matière de veille marketing. L’hypothèse à la base de ce modèle s’appuie sur l’existence de deux grandes catégories de facteurs susceptibles de favoriser la performance des commerciaux en matière de transmission régulière des informations de terrain (veille marketing) : d’une part, des facteurs spécifiques aux commerciaux et, d’autre part, des facteurs liés au management de la force de vente. / In the context of ever stiffer competition, ever better informed customers, and products becoming ever more undistinguishable, it is increasingly difficult for companies to sell their products and services and maintain a sustainable competitive advantage. Hence the need for them to have access to a proper perception of the evolutions, movements and practices of the main actors in their environment. Tools such as economic intelligence and market intelligence make it possible to respond to the aforementioned challenges. Among the actors likely to take on an important role in this field is the sales force, as an interface between the market and the company. Although salespeople are increasingly considered as veritable vectors of information in the field, the study of the factors that determine their performance in that sense has received little attention until now. In this context, the objective of this thesis is to propose a model analyzing the main factors likely to influence the performance of sales people in terms of market intelligence. The basic hypothesis of this model relies on the existence of two main categories of factors likely to favor the performance of sales people in terms of passing on field information on a regular basis (market intelligence): first, factors which are specific to salespeople, and second, factors linked to the management of the sales force.

Thesis maps the situation in the telecommunications market in the Czech Republic, analyzes the major players on the Czech nad world market, and analyzes the possibilities of marketing and presentation of high-tech to customers in user-friendly form.

Competitive intelligence (CI) helps company to make right strategic decision in uncertain competitive environment. Many companies do different kinds of marketing research, but still have not adopted CI tools yet, especially in those countries where they have just started to implement instruments of free market economy. This could be related to Russian situation. The thesis is organized into three chapters. Competitive intelligence theory is explained in the first chapter. In the second chapter tools and techniques of competitive intelligence are discussed. Here the main tools are explained. Implementation of competitive intelligence tools is explained in third chapter of this thesis. Here we see developing new marketing strategy for restaurant chain by using competitive intelligence tools. 'Rosinter Restaurant Holding' is a leading casual dining chain operator in Russia. The main focus is made on 'Planet Sushi' restaurant chain in Omsk region. In this chapter we see implementation of competitive intelligence tools in marketing department while creating new strategy.

The master’s thesis “Utilization of expert systems in marketing research” deals with the development of an application based on an expert system, knowledge basis of which contains expert information from the area of CCTV security systems design. In this thesis, the used expert system is described and also its connection to the relevant marketing research is mentioned.The solution of the expert system is carried out in C++ language programming and the purpose of the program is to eliminate misunderstandings and inaccuracies which occur during the initial negotiations between the salesmen and potential investors.The created software product, based on the knowledge basis of the experts in the field and past experience with camera systems, helps the customers decide what type of system, in what range and with what configuration is suitable for them. Hereby the orientation customers is encouraged in the way as described by the modern concept of marketing.

The thesis deals with marketing communications of mobile operators on the Czech market. Marketing communications is analyzed using the research methods of competitive intelligence and mystery shopping. Sub-goal of this paper is a performance of a particular competitive intellingence tool for continuous monitoring of marketing communications. The main aim of this work is the processing of competitive analysis in the different areas of the communication mix. The media spending on ATL communications are evaluated in advertising. In direct marketing there are analyzed and evaluated member gets member activities of Czech mobile operators. The goal in the area of sales promotion is to compare the loyalty communications of the operators and in the branch of public relations CSR activities with an emphasis on the endowment policy are evaluated. Personal selling of mobile operators is evaluated using the method of mystery shopping.