M.Inf. / South African libraries are enterprises where diversity is fast becoming the norm. Many South African Librarians work in libraries where the need to educate staff to respect human cultures in all their variety has been identified as a significant institution goal. Acquiring knowledge and understanding of culture factors is the key to successful communication across cultures. This study concentrates on how library managers should communicate with employees in an inter-cultural environment as well as how employees should communicate amongst themselves. Communication barriers between employees in libraries have been discussed and it was concluded that a mastery of communication skills which includes an understanding and appreciation of cultural differences is vital for South African libraries of all colours and cultures. How to go about creating a multicultural library was discussed and it was emphasised that library managers should take positive and measurable actions to transform their libraries into multicultural enterprises. The empirical study done at the Johannesburg Public Library indicated that Black South Africans would like White South Africans to learn at least one Black language in order to facilitate communication. Although not one White South African interviewed in this study spoke a Black language, they experienced a certain degree of difficulty in understanding or interpreting a Black's English or Afrikaans. With regard to non-verbal communication, eye contact was equally important to both groups. Being on time was definitely more important to Blacks than Whites. In terms of vocal quality, Whites found Blacks to speak too loudly and were inclined to shout. In terms of world views, 80% of Blacks followed an Afrocentric world view and 90% of the Whites followed a Eurocentric world view. The majority of Blacks favoured intuitive thinking, 30% confirmed that analytical thinking was the only way to think so as to arrive at a logical deduction. The question on stereotypes pointed to Blacks mainly thinking of Whites as independent. Guidelines for effective inter-cultural communication in South African libraries are provided.

M.A. / This study serves to expand the work of A.C. Faul on scale development in social work to incorporate the demand for multiculturalism. Ecometrics – the measurement of ecosystems – is a steadily growing field in South Africa. To date, however, scale development has assumed that the ecometrics will be practiced in a monocultural context. This is obviously not the case in South Africa. Consequently, the research goal is to design a process model for the development of social work scales for multicultural use in South Africa. As a secondary objective, the study aims to test this model in practice, through the development of a multicultural scale that accurately measures the social health of military employees/families. A number of issues underlying the technical aspects of multicultural scale development are first explored, including issues of the characteristics of ecometrics; the meaning of the term culture; the emic-etic debate; cultural equivalence; and bias, fairness and standards in ecometrics. Thereafter, a process model for the development of multicultural ecometric scales is introduced and five main phases are described: analysis, design, development, evaluation, and diffusion & adoption. Each of these phases is further decomposed into main moments and steps, each of which is described at both theoretical and technical levels. In order to test this process model in the real world, a new multicultural, multilingual, multidimensional, systems-oriented, salutogenic scale was created, called the Military Social Health Index. In the analysis phase, the need for the scale was analysed and the innovation requirements determined and contracted with the client. A theoretical framework – family resilience theory – was identified and explored, resulting in the development of an assessment model that underlies the scale. The cross-cultural comparability of the constructs was assessed and each construct was operationally defined, using facet maps. In the design phase, a multicultural, multilingual team of social workers generated close to 200 items, as well as instructions, using a multifocus approach, in which items were generated in four languages simultaneously (English, Zulu, Setswana and Afrikaans). Only items that could be expressed equivalently across languages were accepted. This resulted in an initial instrument, comprising 175 items (plus 16 demographic items), covering seven constructs, in four languages, at an average reading level of Grades 6-7. During the development (or field testing) phase, the instrument was reviewed by a group of social workers for content relevance, translation equivalence, item formulation, etc. Thereafter it was reviewed by focus groups of soldiers in the SANDF. Finally, the instrument was subjected to an analysis of linguistic equivalence. In response to each review, changes were made to the instrument.

This research study was conducted in an attempt to explore the experience of multicultural communication within a South African organization. To this end employees, representing both Black and White culture, within a South African organization in the throes of transformation, were accessed. A model of managing diversity, focussing on the personal, interpersonal and organizational levels, was utilized in an attempt to uncover the nature of the experience of multi-cultural communication within Company X. A qualitative research design, and more specifically the case study method was employed in this study. Consistent with the case study approach a number of data sources were accessed. The primary data source consisted of a 3-stage interview process. Other data sources included documentary sources and company publications. By accessing multiple data sources, the researcher attempted to gain a holistic understanding of the experience of multi-cultural communication. It was found that the societal context of our post-Apartheid society exercises a profound influence on multi-cultural communication. Under Apartheid cultural separation was promoted. Diverse peoples thus have little common basis for interaction and view each other with skepticism and distrust. This exercises an effect on the personal and organizational levels of the managing diversity model. Influences at the personal level relate to the cultural paradigms of the individuals which provide the rules governing interactions and affect judgements of acceptable and unacceptable behaviours. Issues at the organizational level relate to its structures and policies which are still based on the “white is right ideology”. These issues, in turn, affect the interpersonal level of managing diversity, i.e., where the interactions occur, causing “communication short circuits” within the process of multi-cultural communication. In order to deal with failed multi-cultural communication, the individuals have developed a number of coping strategies. The results of the study indicate that both the organization and its employees share a responsibility for creating an environment that will facilitate effective multi-cultural communication.

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Magister Artium - MA / Intercultural communication (ICC) is one of the most relevant fields for investigation in post-colonial Africa and post-apartheid South Africa, given the movements between people from African countries and the wide range of attractions, both economic and social, that South Africa holds for people from other African countries. This study reports on intercultural communication in post-democratic South Africa in an era marked by what Appadurai (1990) calls 'flows'. Greenmarket Square in the heart of Cape Town, well known as a hub for informal traders, local people and tourists, was chosen as the site for this study, because of the rich cultural diversity of the role-players. The principal aim of this research is to examine how people from different cultural backgrounds in this particular space of Greenmarket Square communicate with one another, and where the'intercultural fault-lines' (Olahan, 2000) occur, keeping in mind how ICC could be improved in such a space. My position as a trader in the market placed me in an ideal 'insider' position to do the research. The theory of spatiality (Vigouroux, 2005; Blommaert et al. 2005) was used to show how the space of Greenmarket Square affected intercultural communication. Discourse analysis was also applied to the data to show how the various roleplayers were socially constructed by others. Saville-Troike's (1989) ethnography of communicative events was also used to bring out other barriers that were not identified by spatiality and discourse analysis. Aspects like scene, key, message form and content, the observed rules for interaction and where these rules were broken and to what effect as well as the norms for interpretation were considered during the analysis of this qualitative data. The analysis showed that spatiality, social constructions of 'the other' and other factors like nonverbal communication and differences between communicative styles in high and low context cultures (LCC/HCC), had a major impact on intercultural communication at Greenmarket Square, frequently leading to complete breakdowns in communication. Many of the traders interviewed acknowledged that they needed to improve their competence in intercultural communication. The study concludes with a number of recommendations on how people can become more 'interculturally competent' (Katan, 2004) in a globalized world. / South Africa

In the 21st century, the mobility of world population has posed greater challenges to healthcare practitioners, since they are facing an increasingly diverse patient population from all over the world. At the same time, patients also find it difficult to access and utilize quality health care services in a culturally diverse context. This study examines the role of culture in Chinese international students’ health-seeking behaviours in Canada. The study explores any barriers/perceived barriers that Chinese international students may confront when accessing health care which can prevent them from obtaining quality health care services in Canada. To this end, an intercultural health communication model was employed as a theoretical framework, and semi-structured interviews were used as a data collection tool. While contributing to existing literature on health communication and culture, this study also hopes to contribute to providing Canadian universities and institutions important information regarding Chinese international students’ access to and utilization of health care services with the hope of enhancing the quality of ethnic health care and promoting better health outcomes.

As more Swedish companies are turning towards China, a common challenge when establishing sustainable business relationships with Chinese companies is the requirement to spend a lot of time locally, as the Chinese business culture usually focuses on building a personal relationship before the business relationship. This study will focus on the Swedish perspective on how to cope with these challenges from a geographical distance, as the authors seek to facilitate Swedish business in China. Through a qualitative research by interviewing eight Swedish managers, the authors found that there are different perceived challenges if the business relationship was established on site versus established from a distance. This study shows that for managers who lacks the resources to establish the business relationship on site, there is a lack of trust, respect and potential misunderstandings. These challenges can be overcomed by using a distributor or an agent for a fee. For the managers that possessed the resources to establish the relationship on site, other challenges appeared such as Guanxi and cross-cultural competence, but by paying attention to these challenges the managers could achieve trust, respect and avoid misunderstandings. These managers also needed an occasional local presence in order to manage the business relationship, which was due to Guanxi and that China is a high-context culture.

The main goal of this master's thesis "Intercultural communication CR and USA" is to explore intercultural differences between Czechs and Americans, discover points that may cause conflicts between them and identify American cultural standards according to Czech people. Diploma thesis consist of three parts. First part is dedicated to theoretical concepts and technical terms, which helps to understand processes of intercultural communication. In methodological part are described used methods of research and characterized group of respondents. Last part shows results of research, where explored conflicts are and identified American cultural standards. Thesis include recommendations, which can be useful for Czech people, who plan for different reasons communicate with Americans.

The purpose of this research was to investigate the hypothesis that in order to provide equal educational access and outcomes for all students, an emphasis on teacher sensitivity and clarity of instruction is required in a multicultural classroom. This study offers an in-depth look at varying levels of narrowly defined dominant cultural capital between two different cultural groups within a grade 12 Economics classroom, during May and June of 1996. And if differences in the quantity of narrowly defined cultural capital do, in fact exist, can 'bridging' these knowledge gaps be achieved through clarity of instruction, so that all groups, after receiving the requisite cultural capital, can construct new knowledge effectively. Since the research was exploratory, a qualitative case study design drawing on ethnographic approaches was employed. Interviews were the primary tool chosen for data collection; the secondary tools were documents and the researcher's field notes. This study has revealed that the levels of narrowly defined cultural capital were different between cultures, and that the 'playing field' in a multicultural classroom may be levelled to a significant extent with minimal explanations of the necessary cultural capital. This research highlights the importance of teachers' ongoing assessment of their students knowledge in areas that are non-traditional, and where the knowledge is assumed by the teacher to already be in place. The study concludes with some suggestions for teacher practice and for future research in the field. / Education, Faculty of / Curriculum and Pedagogy (EDCP), Department of / Graduate

The author critiques various strands of liberal moral and political theory as they relate to Aboriginal rights. In particular, he rejects the formulation of liberal theory by philosopher Will Kymlicka, as failing to respond to the unique realities and perspectives of First Nations. He then draws on the insights of philosophers Charles Taylor and James Tully to argue for a new approach to Aboriginal rights, premised on principles of dialogue, recognition and the willingness to engage in an "intercultural journey" in which a middle ground of law, informed by Canadian and indigenous norms, is created. In chapters two through four, the author employs Wittgenstein's "perspicuous contrast" in order to reveal the dialogical basis of Gitksan and Wet'suwet'en legal and political structures, as well as to reveal the dominant role that "monologues" play in the Canadian law of Aboriginal rights. He identifies three monologues: discovery, sovereignty and the "authentic Indian," by which Canadian law marginalizes and subjugates First Nations and their legal systems. Such monologues depend for their coherence and success upon Aboriginal silence. In chapter five, the author argues that notwithstanding the persistence of monologues, Canadian law can be open to dialogue and to the broadening of understanding that is required for the construction of an intercultural legal middle ground. He issues a strong call for the legal system to turn to Aboriginal law as a major source for the middle ground, and argues that doing so will help preserve the ability of First Nations to participate in the intercultural dialogue in their own voices and ways of knowing, which is essential to the successful deployment of the approach argued for in chapter one. The author concludes that the middle ground will best be achieved through treaties, backed by an intercultural legal duty on all parties to negotiate in good faith. He also argues that a rethinking of sovereignty is necessary, in order to preserve the ability of First Nations to participate in intercultural dialogue secure in their autonomy and self-determination. To that end, he argues that courts can provide a useful "backdrop" to the intercultural middle ground, by continuously identifying intercultural legal norms which respect bedrock principles of each community's legal system in order to preserve the autonomy and self-determination of each. / Law, Peter A. Allard School of / Graduate