The purpose of this research study is to investigate the correlation between the level of customer satisfaction and demographic data. The correlation between the level of customer satisfaction towards THAI'S reservation staff and customer's attitude, and the communication behavior of THAI's reservation staff.

La investigación busca sentar las bases de un hotel que, a través de la disposición de módulos unipersonales, sea capaz de atender la creciente demanda especializada de pasajeros en tránsito del aeropuerto Internacional Jorge Chávez. El negocio se fundamenta en la modalidad de no tener que hacer una previa reservación para recibir el servicio, ya que el cliente podrá registrarse de manera autónoma en el momento de acercarse a la recepción para lo cual solo tendrá que introducir sus datos. Esto se hace con el afán de brindar a los clientes un ambiente menos estresante antes de viajar. El hotel tiene tres pisos, el primero tiene zonas divididas para cada actividad, el segundo para el descanso y la higiene del pasajero donde también podrá descansar y distraerse en las salas de los pasillos, el tercero repite todo lo del segundo. Cabe mencionar que al momento de inscribirse el cliente recibirá un brazalete, donde podrá consumir los productos, entrar a la cápsula, abrir el locker en este brazalete se carga el monto consumido durante la estadía. Cada cliente está obligado a ducharse antes de entrar al módulo a pernoctar, razón por la cual se le entregarán objetos de aseo personal tales como bata de baño, toalla, Sachet de shampoo, alpargatas y jabón. Entre los servicios que ofrecerá el hotel, se tendrá la cafetería, el comedor y el bar durante 24 horas.. Estar a solo segundos de distancia de todas las puertas internacionales mientras se ofrecen todas las comodidades para trabajar, relajarse, dormir y refrescarse será lo oportuno a ofrecer para que el viajero pueda llegar a su próximo destino de la mejor manera. El estudio ha ido dividido en 5 capítulos a saber: Descripción de la realidad problemática; Marcos investigativos; Estrategias de diseño; Programación; Conclusiones y aportes Como gran conclusión se ha llegado a indicar que el diseño de un hospedaje por módulos no solo responde a la tendencia imperante en los aeropuertos Hub del Mundo y que nuestro aporte servirá para alinear al Jorge Chávez en ese nivel; sino que además a fuerza de la demanda su construcción se hace muy necesaria. / The research seeks to lay the foundations of a hotel that, through the provision of single-person modules, will be able to meet the growing specialized demand of passengers in transit in Jorge Chávez International Airport. The business is based on the modality of not having to make a previous reservation to receive the service, since the client will be able to register autonomously at the moment of approaching the reception for which he will only have to enter his data. This is done with the aim of providing customers with a less stressful environment before traveling. The hotel has three floors, the first has divided areas for each activity, the second for rest and passenger hygiene where you can also rest and be distracted in the halls of the corridors, the third repeats everything of the second. It is worth mentioning that at the time of registration the customer will receive a bracelet, where they can consume the products, enter the capsule, open the locker on this bracelet, the amount consumed during the stay is charged. Each client is obliged to take a shower before entering the module to spend the night, which is why they will be given personal hygiene items such as bathrobe, towel, shampoo bag, espadrilles and soap. Among the services offered by the hotel, you will have the cafeteria, the dining room and the bar for 24 hours .. Being just seconds away from all international doors while offering all the amenities to work, relax, sleep and refresh will be the right thing to offer so that the traveler can reach their next destination in the best way. The study has been divided into 5 chapters namely: Description of the problematic reality; Investigative frameworks; Design strategies; Programming; Conclusions and contributions As a great conclusion it has come to indicate that the design of a lodging by modules not only responds to the prevailing tendency in the Hub of the World airports and that our contribution will serve to align the Jorge Chávez in that level; but also by force of demand its construction becomes very necessary. / Tesis

This thesis describes a two of newly introduced types of aircraft (Boeing 787 Dreamliner, Boeing 737 MAX) and compares the operating characteristics of the operational aspects of the airports of the Central European region.

Thesis (DPhil (Geography and Environmental Studies))—University of Stellenbosch, 2007. / The use of average energy aircraft noise contours as the sole means for guiding aircraft noise-based planning around airports is being questioned increasingly. A growing proportion of residents who live in neighbourhoods adjacent to airports are dissatisfied with the averaging procedure that is employed. In their experience of exposure to aircraft noise, particularly in the evening and at night when they are at home, the average energy aircraft noise descriptors are misleading. In order to effectively analyse the socio-spatial interaction of annoyance at and interference by aircraft noise, an alternative approach has been suggested – a supplemental noise perspective. Conventional approaches to aircraft noise land use planning based on average energy noise descriptors run the risk of being ineffectual, or even counterproductive, because they do not consider the central aspects of disturbance, namely the loudness of an event and the number of times events are heard. Consequently, an alternative measure to ameliorate the limitations of average energy noise contours is needed by which airport neighbours, the aviation industry and town planners can better understand the nature of the problem. Although supplemental noise analysis is not new, this study applies it to a South African international airport (OR Tambo) for the first time. The airport’s operations are typical of many busy airports close to large urban areas, serving domestic, regional and international routes. Reportedly, there have been few complaints about noise emanating from the airport, but when they are made they are usually about evening and night-time aircraft noise events. In the context of South Africa as a developing society in transition, where growth of urban settlements continues apace, average energy aircraft noise information must be enhanced by providing supplemental noise information. This study investigated the broad issue of land use planning around airports by employing two aircraft noise prediction models, namely the Integrated Noise Model and the Transparent Noise Information Package, to establish the various potential effects and consequences of night-time aircraft noise in noise zones demarcated according to supplemental aircraft noise information. The effects and consequences examined include annoyance, disturbance of sleep, telephone conversations, watching television and work or study, and the likelihood that people will move away to escape night-time aircraft noise. The perceptions of residents living in neighbourhoods around the airport were surveyed and the responses analysed according to noise zones classified as supplemental noise information. The results show that the airport’s neighbours are annoyed by aircraft noise and that aircraft noise interferes with normal household activities. This annoyance and interference decreases with increasing distance from the airport. Furthermore, reported annoyance and interference is greater in those areas where higher numbers of noise events are encountered, even at relatively low noise levels of 60 LAmax – something not evident from average energy noise contours. This finding strengthens the argument that it is insufficient to provide only average energy aircraft noise information when studying the impact of aircraft noise. To understand the situation more fully, supplemental noise information is essential. The study concludes with a framework constructed to apply supplemental aircraft noise information to the abatement and mitigation measures normally used to deal with aircraft noise.

機場在航空運輸產業供應鏈扮演著舉足輕重的角色，國際機場作為國家之門戶，其傳遞予外部顧客之軟硬體設施服務水準，正是國家競爭力之展現；時至今日，網際網路已成為民眾傳遞、分享及獲取多元資訊主要媒介，國際機場網站更是國際機場管理當局經營顧客關係的伸展台，因此，國際機場網站所傳遞的不僅是機場的形象，更是國家的面貌，如何讓外籍顧客在與國際機場網站初次邂逅的同時，即滿足其資訊需求，進而產生造訪該國的動機，即成為國際機場網站管理者進行服務設計時之重要課題。 本研究針對臺灣桃園國際機場等六座機場之英文版網站進行內容分析及網站優使性測試，發現多數評估對象之網站內容或功能並無顯著之差異，然而，經研究者彙整優使性測試評分、受測人員之優使性測試意見及關鍵參與者之訪談內容，本文建議臺灣桃園國際機場英文版網站應優先改善航班資訊之編排方式及檢索方式，及提升購物、飲食店家資訊之完整性；其次，色彩、字型、字體大小等視覺傳達介面優使性評估指標亦應納入改善項目，並落實各語言版本之一致性及內控機制之建立，以優化使用者對臺灣桃園國際機場英文版網站之使用體驗，進而提升使用者對臺灣桃園國際機場之信賴。此外，本研究期待公部門於推動電子化政府發展過程中，在追求行政效能及便民服務品質的同時，亦能提升對網站優使性的意識，進而協助政府評估網站使用效能，創造良好的網站使用體驗。 / Airports play a decisive role in the supply chain of aviation industry. As a gateway of one country, an international airport manifests a nation’s competitiveness through the service standard of its software and hardware facilities delivering to its external customers. Today, Internet has become a main media for people to pass on, to share and to acquire various pieces of information, which makes the official website of an international airport an important extending platform for the authority to conduct customer relationship management. Therefore, what an international airport website represents is not just the image of a certain airport, but also the facade of one country. Under this circumstance, how to meet the needs of external customers during their first reach of an airport website so as to increase their visit motivations has become a primary issue while webmasters designing webpages. In this study, the researcher chose English version websites of six international airports, including Taiwan Taoyuan International Airport, to conduct content analysis and website usability. The result shows that there are no significant differences among tested websites; however, after collecting usability test scores, participants’ opinions, and reviewing key actors interview, this thesis concludes and would suggest Taiwan Taoyuan International Airport to firstly improve the layout arrangement of flight information, retrieval method, and elevate the completeness of shop and dining information. Secondly, visual communicate interface, such as color, fonts, font size and so on, and content consistency among different language versions should be enhanced and an internal control mechanism, which aims at maintaining that consistency, should be built to utilize the user experience so as to advance the credibility of Taiwan Taoyuan International Airport. On top of that, this study expects to raise the awareness of website usability among all government sectors, who are developing and promoting e-government policy, to also include website usability into the core concept of webpage design while pursuing administrative efficiency and quality of citizen services and, furthermore, to assist Government to conduct website evaluation in order to create a smooth and customized user experience.

Submitted by SBI Biblioteca Digital (sbi.bibliotecadigital@puc-campinas.edu.br) on 2018-05-08T16:41:03Z No. of bitstreams: 1 CRISTIANO FERRARI MACIEL.pdf: 14447782 bytes, checksum: 262e3ddbd83eac3d3b3e91af89754655 (MD5) / Made available in DSpace on 2018-05-08T16:41:03Z (GMT). No. of bitstreams: 1 CRISTIANO FERRARI MACIEL.pdf: 14447782 bytes, checksum: 262e3ddbd83eac3d3b3e91af89754655 (MD5) Previous issue date: 2018-02-22 / Coordena??o de Aperfei?oamento de Pessoal de N?vel Superior - CAPES / This research inserts itself on the debate about urban renewal of airport areas located in metropolitan areas, as those that concentrate the dynamics related to the increase of international commercial relations, the globalization of the means of production and the reproduction of capital in the real estate market. It is a research where the airport becomes protagonist in the discussion of the re-signification of an area within a perspective of integration of the city and the region on the global markets of production and consumption. The main objective of the thesis is to analyze how the territory, covered by the new economic and industrial activities, turns into an airport-city and gains regional momentum, being able to constitute an Aerotropolis. It is assumed that the facilities of the International Airport of Viracopos-Campinas (VCP), can, possibly, be transformed into an airport-city and shape the surrounding region on an Aerotropolis; however, it will not serve the public interest in the urban requalification of the region, historically marked by inequality and socio-spatial segregation if it does not maintain and incorporate the resident population in the construction of Aerotropolis. This thesis is based on studies carried out on two international airports with a strong presence in airfreight transport in their countries (Netherlands and United States) to understand the city-region-production-networks-territory relationship on which the Aerotropolis territorial arrangement is based. / Esta pesquisa se insere no debate sobre a requalifica??o urbana das ?reas aeroportu?rias, alocadas em regi?es metropolitanas, as quais concentram din?micas relacionadas ao incremento das rela??es comerciais internacionais, da globaliza??o dos meios de produ??o e da reprodu??o do capital junto ao mercado imobili?rio. Trata-se de uma pesquisa onde o aeroporto se torna protagonista no bojo da ressignifica??o de uma ?rea metropolitana, na perspectiva de integra??o da cidade e da regi?o junto aos mercados globais de produ??o e consumo. O objetivo principal da tese ? analisar como o territ?rio, abrangido pelas novas atividades econ?micas e industriais, se transforma em uma cidade aeroportu?ria e ganha impulso regional podendo se constituir numa Aerotropolis. Parte-se do pressuposto de que as instala??es do Aeroporto Internacional de Viracopos-Campinas (VCP), podem sim, ser transformadas em uma cidade aeroportu?ria e moldar a regi?o circunvizinha em uma Aerotropolis; por?m, esta n?o atender? o interesse p?blico na requalifica??o urbana da regi?o, marcada historicamente pela desigualdade e segrega??o socioespacial, sen?o mantiver e incorporar a popula??o residente na constru??o da Aerotropolis. A tese apoiouse nos estudos realizados sobre dois aeroportos internacionais com forte presen?a no transporte a?reo de cargas em seus pa?ses (Holanda e Estados Unidos), para compreender a rela??o cidade-regi?o-produ??o-redes-territ?rio na qual se baseia o arranjo territorial chamado de Aerotropolis.

O Aeroporto Internacional Governador André Franco Montoro (GRU), São Paulo, depende inteiramente da água subterrânea para suprir sua demanda. Entretanto, a prática de extração excessiva, que aumenta continuamente para atender à demanda de um número cada vez maior de passageiros e às dificuldades envolvidas com a recarga natural do aqüífero, levou a Empresa Brasileira de Infraestrutura Aeroportuária (Infraero) a procurar outras fontes de abastecimento. Embora a busca de solução para o problema da escassez da água, passe pela opção de recarga gerenciada do aqüífero, a falta da experiência nacional nessa área restringe a tomada da decisão na adoção dessa prática no país. Objetivando contribuir com estudos de viabilidade técnica da recarga gerenciada de aqüíferos em geral e, em particular, do Aeroporto Internacional Governador André Franco Montoro, este trabalho tem o objetivo de verificar, em escala piloto, a capacidade do solo-aqüífero do aeroporto em tratar adequadamente o esgoto gerado localmente. Para atingir esse objetivo, uma área adequada foi selecionada entre as diversas avaliadas, para a construção de uma unidade piloto de recarga de aqüífero. No local selecionado, amostras indeformadas da camada não saturada foram coletadas, caracterizadas e, posteriormente, montadas em colunas experimentais especiais, pelas quais o esgoto foi infiltrado de maneira controlada. Como os resultados desta primeira fase experimental não foram adequadamente atendidos, foi decidido efetuar coletas de amostras indeformadas em uma segunda área do aeroporto, que indicou a existência de uma camada vadosa mais profunda, mas perfil de solo semelhante ao perfil anterior. Os ensaios de colunas foram efetuados com amostras de ambas as áreas, indicando que o solo superficial do aeroporto deverá ser eliminado, ou substituído por uma camada de areia grossa para permitir uma recarga gerenciada que permita a produção de águas com qualidade adequada para os usos preconizados. Os diferentes cenários utilizados nesta pesquisa envolveram a infiltração nas colunas de recarga com esgotos secundários produzidos no aeroporto, após passagem por duas lagoas de retenção, a infiltração do mesmo efluente tratado por um processo físico-químico de coagulação/floculação/sedimentação e pelo mesmo efluente das lagoas de retenção após tratamento por um sistema de membranas de ultrafiltração. Os resultados obtidos são considerados como resultados parciais, uma vez que toda a profundidade do aqüífero não foi utilizada e pelo fato de que, face às restrições acadêmicas vigentes o tempo disponível para a realização da pesquisa foi extremamente restringido. Entretanto, considera-se este trabalho como pioneiro, pelo fato dele se constituir na primeira pesquisa sobre recarga gerenciada no Brasil e, ainda, por fornecer subsídios teóricos e práticos para suportar outros estudos semelhantes que se farão necessários para compreender e promover a prática de recarga gerenciada de aqüíferos no Brasil. / The Governor André Franco Montoro International Airport, São Paulo, entirely depends on groundwater to meet its demand. However, excessive extraction practice which increase continuously in order to attend the demand of increasing number of passengers and the difficulty involved with natural recharge of its aquifer led the Federal Airport Administration Agency (Infraero) to search for other sources of water supply. Although the search for solution for water scarcity problem goes through managed aquifer recharge, lack of national experience in this area restricts decision making in adopting this practice in the country. Contributing to the technical feasibility studies of managed aquifer recharge in general and the Governor André Franco Montoro International Airport in particular, this research has the objective of verifying at the pilot scale level, the capacity of airport soil-aquifer in adequately treating wastewater generated locally. In order to reach this objective, an adequate location was selected within the alternatives evaluated for the construction of a pilot unit for aquifer recharge. Undeformed samples were collected from the unsaturated layer of the selected place, characterized and afterwards, recharged through special experimental columns with wastewater which was filtered in a controlled form. As the results of the first experimental phase were not adequately met, a decision was made to collect undeformed samples from a second location in the airport. The collection indicated the existence of deep unsaturated layer with the soil profile being similar to the profile of the soil layer from which the first samples were collected. The soil column tests were carried out with samples from both areas, indicating that superficial part of airport soil will be eliminated or substituted with a coarse sandy layer in order to permit a managed aquifer recharge which allows production of water that meets the quality of its required uses. Of the different scenarios verified in this research was infiltration of secondary wastewater produced at the airport through soil columns. Another was infiltration of wastewater after its pre-treatment by physicalchemical processes of coagulation/flocculation/sedimentation and still a third scenario, through pre-treatment of secondary effluent by ultrafiltration membrane. The results obtained are considered partial since the total aquifer depth was not used and the fact that academic restrictions limited excessively the time period of the research. However, considering this as a pioneer work, and the fact that it constitutes the first research about managed aquifer recharge in Brazil, and with it, bringing theoretical and practical contributions to support other similar studies which would be necessary in understanding and promoting managed aquifer recharge practice in Brazil.

Submitted by Fernanda Ciolfi (fernanda.ciolfi@puc-campinas.edu.br) on 2016-04-12T19:20:29Z No. of bitstreams: 1 Vilma Merli Palomar.pdf: 3969598 bytes, checksum: e20dcf8ee24b355530de8dcfbaee278b (MD5) / Made available in DSpace on 2016-04-12T19:20:29Z (GMT). No. of bitstreams: 1 Vilma Merli Palomar.pdf: 3969598 bytes, checksum: e20dcf8ee24b355530de8dcfbaee278b (MD5) Previous issue date: 2016-02-18 / This research aims to analyze the current situation of tourism in Campinas, the potential that the city offers and investigate the possible impacts of the expansion of Viracopos International Airport in this segment of activities. Aims to discuss the points of intersection between urbanism, public policy and tourism, based on the case study of the expansion of Viracopos International Airport in Campinas. With this goal presents the Viracopos International Airport at the same time as a strategic connection element between various modes of displacement taking into account other means of transport (such as road and rail interconnection) and as an urban equipment with the potential to bring about change significant in urban and tourist infrastructure Campinas. For such investigations, the tourist attractions of Campinas city will be focused as potential spaces for boosting tourism, taking into account their cultural relations linked to tourism and a brief study of the local identity and the construction of a new identity of marketing that incorporates the urban aspects involved. One purpose of this paper is to discuss the consequences, beneficial or evil, the transformation from Viracopos International Airport in the main airport portal in Latin America, both to become a real center for receiving and issuing tourist and dynamic socio-spatial City. We intend to complete this work with issues related to the subject matter with regard to management and public policies should be developed on the future of tourism in Campinas, and with the assurance that the expectations will be proposed to the council hardly they will be achieved if the government does not develop purposeful initiatives integrated to the different instances of municipal management to improve the quality of life of its residents. / A presente pesquisa tem como objetivo analisar a situa??o atual da atividade tur?stica de Campinas, as potencialidades que a cidade apresenta e investigar as poss?veis novas demandas da amplia??o do Aeroporto Internacional de Viracopos neste segmento de atividades. Pretende discorrer sobre os pontos de intersec??o entre o urbanismo, as pol?ticas p?blicas e o turismo, tendo como base o estudo de caso da amplia??o do Aeroporto Internacional de Viracopos no munic?pio de Campinas. Com este objetivo apresenta o Aeroporto Internacional de Viracopos ao mesmo tempo como um elemento estrat?gico de conex?o entre v?rias modalidades de deslocamento levando em considera??o outros meios de transporte (como o vi?rio e o ferrovi?rio de interliga??o) e como um equipamento urban?stico com potencial de produzir mudan?as significativas nas infraestruturas urbana e tur?stica de Campinas . Para tais investiga??es, os atrativos tur?sticos da cidade de Campinas ser?o enfocados como espa?os potenciais de dinamiza??o da atividade tur?stica, levando em considera??o suas rela??es culturais vinculadas ao turismo e um breve estudo sobre a identidade local e a constru??o de uma nova identidade de marketing que incorpore os aspectos urban?sticos envolvidos. Um dos objetivos deste trabalho ? discutir as consequ?ncias, ben?ficas ou perversas, da transforma??o do Aeroporto Internacional de Viracopos no principal portal aeroportu?rio da Am?rica Latina, tanto para se tornar um real centro de recep??o e emiss?o de turistas como para as din?micas s?cio espacial da cidade. Pretende-se concluir este trabalho com quest?es vinculadas ao objeto de estudo no que diz respeito ? gest?o e ?s pol?ticas p?blicas que devem ser aprofundados sobre o futuro do turismo em Campinas, e com a certeza de que as expectativas que ser?o propostas para o munic?pio dificilmente ser?o alcan?adas se o poder p?blico n?o desenvolver iniciativas propositivas integradas para as diferentes instancias da gest?o municipal para melhorar a qualidade de vida dos seus moradores.

published_or_final_version / Housing Management / Master / Master of Housing Management

O Aeroporto Internacional Governador André Franco Montoro (GRU), São Paulo, depende inteiramente da água subterrânea para suprir sua demanda. Entretanto, a prática de extração excessiva, que aumenta continuamente para atender à demanda de um número cada vez maior de passageiros e às dificuldades envolvidas com a recarga natural do aqüífero, levou a Empresa Brasileira de Infraestrutura Aeroportuária (Infraero) a procurar outras fontes de abastecimento. Embora a busca de solução para o problema da escassez da água, passe pela opção de recarga gerenciada do aqüífero, a falta da experiência nacional nessa área restringe a tomada da decisão na adoção dessa prática no país. Objetivando contribuir com estudos de viabilidade técnica da recarga gerenciada de aqüíferos em geral e, em particular, do Aeroporto Internacional Governador André Franco Montoro, este trabalho tem o objetivo de verificar, em escala piloto, a capacidade do solo-aqüífero do aeroporto em tratar adequadamente o esgoto gerado localmente. Para atingir esse objetivo, uma área adequada foi selecionada entre as diversas avaliadas, para a construção de uma unidade piloto de recarga de aqüífero. No local selecionado, amostras indeformadas da camada não saturada foram coletadas, caracterizadas e, posteriormente, montadas em colunas experimentais especiais, pelas quais o esgoto foi infiltrado de maneira controlada. Como os resultados desta primeira fase experimental não foram adequadamente atendidos, foi decidido efetuar coletas de amostras indeformadas em uma segunda área do aeroporto, que indicou a existência de uma camada vadosa mais profunda, mas perfil de solo semelhante ao perfil anterior. Os ensaios de colunas foram efetuados com amostras de ambas as áreas, indicando que o solo superficial do aeroporto deverá ser eliminado, ou substituído por uma camada de areia grossa para permitir uma recarga gerenciada que permita a produção de águas com qualidade adequada para os usos preconizados. Os diferentes cenários utilizados nesta pesquisa envolveram a infiltração nas colunas de recarga com esgotos secundários produzidos no aeroporto, após passagem por duas lagoas de retenção, a infiltração do mesmo efluente tratado por um processo físico-químico de coagulação/floculação/sedimentação e pelo mesmo efluente das lagoas de retenção após tratamento por um sistema de membranas de ultrafiltração. Os resultados obtidos são considerados como resultados parciais, uma vez que toda a profundidade do aqüífero não foi utilizada e pelo fato de que, face às restrições acadêmicas vigentes o tempo disponível para a realização da pesquisa foi extremamente restringido. Entretanto, considera-se este trabalho como pioneiro, pelo fato dele se constituir na primeira pesquisa sobre recarga gerenciada no Brasil e, ainda, por fornecer subsídios teóricos e práticos para suportar outros estudos semelhantes que se farão necessários para compreender e promover a prática de recarga gerenciada de aqüíferos no Brasil. / The Governor André Franco Montoro International Airport, São Paulo, entirely depends on groundwater to meet its demand. However, excessive extraction practice which increase continuously in order to attend the demand of increasing number of passengers and the difficulty involved with natural recharge of its aquifer led the Federal Airport Administration Agency (Infraero) to search for other sources of water supply. Although the search for solution for water scarcity problem goes through managed aquifer recharge, lack of national experience in this area restricts decision making in adopting this practice in the country. Contributing to the technical feasibility studies of managed aquifer recharge in general and the Governor André Franco Montoro International Airport in particular, this research has the objective of verifying at the pilot scale level, the capacity of airport soil-aquifer in adequately treating wastewater generated locally. In order to reach this objective, an adequate location was selected within the alternatives evaluated for the construction of a pilot unit for aquifer recharge. Undeformed samples were collected from the unsaturated layer of the selected place, characterized and afterwards, recharged through special experimental columns with wastewater which was filtered in a controlled form. As the results of the first experimental phase were not adequately met, a decision was made to collect undeformed samples from a second location in the airport. The collection indicated the existence of deep unsaturated layer with the soil profile being similar to the profile of the soil layer from which the first samples were collected. The soil column tests were carried out with samples from both areas, indicating that superficial part of airport soil will be eliminated or substituted with a coarse sandy layer in order to permit a managed aquifer recharge which allows production of water that meets the quality of its required uses. Of the different scenarios verified in this research was infiltration of secondary wastewater produced at the airport through soil columns. Another was infiltration of wastewater after its pre-treatment by physicalchemical processes of coagulation/flocculation/sedimentation and still a third scenario, through pre-treatment of secondary effluent by ultrafiltration membrane. The results obtained are considered partial since the total aquifer depth was not used and the fact that academic restrictions limited excessively the time period of the research. However, considering this as a pioneer work, and the fact that it constitutes the first research about managed aquifer recharge in Brazil, and with it, bringing theoretical and practical contributions to support other similar studies which would be necessary in understanding and promoting managed aquifer recharge practice in Brazil.