The purpose of this study is to develop an e-government readiness model and to test this model. Consistent with this model several instruments, IS assessment (ISA), IT governance (ITG), and Organization-IS alignment (IS-ALIGN) are examined for their ability to measure the readiness of one organization for e-government and to test the instruments fit in the proposed e-government model. The ISA instrument used is the result of adapting and combining the IS-SERVQUAL instrument proposed by Van Dyke, Kappelman, and Pybutok (1997), and the IS-SUCCESS instrument developed by Kappelman and Chong (2001) for the City of Denton (COD) project at UNT. The IS Success Model was first proposed by DeLone and McLean (1992), but they did not validate this model. The ITG instrument was based on the goals of the COD project for IT governance and was developed by Sanchez and Kappelman (2001) from UNT. The ISALIGN instrument was also developed by Sanchez and Kappelman (2001) for the COD project. It is an instrument based on the Malcolm Baldrige National Quality Award (MBNQA) that measures how effectively a government organization utilizes IT to support its various objectives. The EGOV instrument was adapted from the study of the Action-Audience Model developed by Koh and Balthazrd (1997) to measure how well a government organization is prepared to usher in e-government in terms of various success factors at planning, system and data levels. An on-line survey was conducted with employees of the City of Denton, Texas. An invitation letter to participate in the survey was sent to the 1100 employees of the City of Denton via email, 339 responses were received, yielding a response rate of 31%. About 168 responses were discarded because they were incomplete and had the missing values, leaving 171 usable surveys, for a usable set of responses that had a response rate of 16%. Although the proposed and some alternate models were partially consistent with the hypothesized theory, the confirmation of the relationships among the constructs warrants further research via either by replication of this research or by development a new theoretical model. However, the significant validity and reliability measures obtained in this study indicate that the e-government readiness model has the potential for use in future studies.

published_or_final_version / Public Administration / Master / Master of Public Administration

published_or_final_version / Politics and Public Administration / Master / Master of Public Administration

Thesis (M.B.A.) - Carleton University, 2003. / Includes bibliographical references (p. 119-125). Also available in electronic format on the Internet.

No description available.

Luk, Ching Yuen. / Thesis submitted in: November 2007. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2008. / Includes bibliographical references (leaves 251-281). / Abstracts in English and Chinese. / Abstract --- p.i / Acknowledgements --- p.viii / Table of Contents --- p.xi / Abbreviations --- p.xvii / Chapter Chapter 1: --- Introduction --- p.1 / Chapter 1.1 --- Introduction --- p.1 / Chapter 1.2 --- Background Information about E-government --- p.1 / Chapter 1.3 --- Current E-govemnient Literature and Research Gaps --- p.1 / Chapter 1.4 --- Research Questions of This Study --- p.4 / Chapter 1.5 --- The Layout of This Study --- p.5 / Chapter Chapter 2: --- Literature Review on E- Government --- p.6 / Chapter 2.1 --- Introduction --- p.6 / Chapter 2.2 --- Background on E-government --- p.7 / Chapter 2.3 --- Definitions of E-government and E-government Stage Models --- p.8 / Chapter 2.4 --- Literature Review --- p.11 / Chapter 2.4.1 --- The Studies of E-government Websites --- p.11 / Chapter 2.4.2 --- The Studies of E-government Services --- p.16 / Chapter 2.4.2.1 --- The Importance of Studying E-government Services --- p.22 / Chapter 2.4.3 --- The Studies of E-government in Asia --- p.26 / Chapter 2.4.3.1 --- The Importance of Studying E-government in Asia --- p.28 / Chapter 2.4.3.1.1 --- The First Reason: Local Variations Between Western and Asian Countries --- p.28 / Chapter 2.4.3.1.2 --- The Second Reason: Outstanding E-government Performance of the Four “Little Dragons´ح in Asia --- p.33 / Chapter 2.4.3.2 --- The Importance of Studying Hong Kong E-government --- p.34 / Chapter 2.5 --- Conclusion --- p.40 / Chapter Chapter 3: --- The Development of Hong Kong E-Government --- p.41 / Chapter 3.1 --- Introduction --- p.41 / Chapter 3.2 --- Background on the Rise of E-government Worldwide --- p.42 / Chapter 3.3 --- The Government Information Technology Initiatives in the Colonial Era --- p.42 / Chapter 3.4 --- The Development of E-Government in the HKSAR --- p.46 / Chapter 3.4.1 --- Three “Digital 21´ح IT Strategy Documents --- p.47 / Chapter 3.4.2 --- Institutional Arrangements for the Development of E-Government --- p.50 / Chapter 3.4.3 --- Categories of E-Government Projects --- p.54 / Chapter 3.4.3.1 --- The Category of Government-to-Business (G2B) --- p.55 / Chapter 3.4.3.2 --- The Category of Government-to-Employee (G2E) --- p.55 / Chapter 3.4.3.3 --- The Category of Government-to-Government (G2G) --- p.56 / Chapter 3.4.3.4 --- The Category of Government-to-Citizen (G2C) --- p.56 / Chapter 3.5 --- The Performance of the Hong Kong E-government --- p.61 / Chapter 3.5.1 --- Local Measurements --- p.61 / Chapter 3.5.1.1 --- The Measurement of E-government Programme: Realizable Savings and Notional Benefits --- p.62 / Chapter 3.5.1.2 --- The Measurement of GIC Portal: the Total Number of Page Views and the Average Monthly Page Views --- p.62 / Chapter 3.5.1.3 --- "The Measurement of the ESD Scheme: the Target for Providing E-option for 90% of Public Services, the Number of Hit, the Number of E-government Transactions, and the Take-up Rate of ESD Services" --- p.63 / Chapter 3.5.1.4 --- The Household Opionion Survey on E-Government --- p.65 / Chapter 3.5.2 --- International Benchmarking --- p.66 / Chapter 3.5.2.1 --- Accenture Reports: The Measurement of E-government Leadership --- p.66 / Chapter 3.5.2.2 --- Taylor Nelson Sofres: The Study of Government Online (GO) --- p.67 / Chapter 3.5.2.3 --- Brown University: Global E-government Survey --- p.68 / Chapter 3.5.3 --- International Awards --- p.68 / Chapter 3.6 --- Problems about Current Measurements of the Performance of E-government --- p.68 / Chapter 3.6.1 --- Local Measurement: the Problem about Realizable Savings and Notional Benefits --- p.69 / Chapter 3.6.2 --- Local Measurement: the Problem about E-option and the Number of Online Public Services --- p.70 / Chapter 3.6.3 --- Local Measurement: the Problem about Hit Rate --- p.72 / Chapter 3.6.4 --- The Disadvantages of Current Local Measurements --- p.73 / Chapter 3.6.5 --- What the International Measurements Cannot Tell --- p.73 / Chapter 3.7 --- Conclusion --- p.75 / Chapter Chapter 4: --- Theoretical Framework --- p.77 / Chapter 4.1 --- Introduction --- p.77 / Chapter 4.2 --- Research Questions of This Study --- p.77 / Chapter 4.3 --- The Theoretical Framework of Leadership and Stakeholders --- p.79 / Chapter 4.3.1 --- The Theoretical Framework of Leadership --- p.79 / Chapter 4.3.1.1 --- The Definition of Leadership --- p.80 / Chapter 4.3.1.2 --- Leadership versus Management --- p.81 / Chapter 4.3.1.3 --- Leadership Theories --- p.83 / Chapter 4.3.2 --- The Theory of Stakeholders --- p.84 / Chapter 4.4 --- The Success/ Failure of E-government Services --- p.88 / Chapter 4.5 --- Research Hypotheses --- p.90 / Chapter 4.5.1 --- Leadership --- p.90 / Chapter 4.5.2 --- Stakeholders --- p.98 / Chapter 4.6 --- Conclusion --- p.111 / Chapter Chapter 5: --- Research Design and Data --- p.112 / Chapter 5.1 --- Introduction --- p.112 / Chapter 5.2 --- Research Methodology: Comparative Case Studies --- p.113 / Chapter 5.2.1 --- Reasons for Choosing E-stamping Service of IRD and Online Application for Renewal of Vehicle Licence Service of TD as Case Studies --- p.114 / Chapter 5.2.1.1 --- The First Reason: Limited Counter Services Being Put Online --- p.114 / Chapter 5.2.1.2 --- The Second Reason: Having Different Leadership and Stakeholders --- p.119 / Chapter 5.3 --- The Conduction of Comparative Case Studies: Data Collection --- p.119 / Chapter 5.3.1 --- Documentation --- p.120 / Chapter 5.3.2 --- Archival Records --- p.122 / Chapter 5.3.3 --- Direct observation --- p.123 / Chapter 5.3.4 --- Interviews --- p.124 / Chapter 5.4 --- The Methodology for Studying the Data: Content Analysis --- p.125 / Chapter 5.5 --- The Operationalization of Hypotheses --- p.128 / Chapter 5.5.1 --- Operationalizing the Concept of Leadership --- p.128 / Chapter 5.5.1.1 --- Articulating and Promoting Acceptance of Vision and Strategy --- p.128 / Chapter 5.5.1.2 --- Facilitating the Development of E-government Service and Structuring Implementation Effectively --- p.129 / Chapter 5.5.2 --- Operationalizing the Concept of Stakeholders --- p.130 / Chapter 5.5.3 --- Operationalizing the Concept of Service Quality of E-government Services --- p.131 / Chapter 5.6 --- Results of Data Collection --- p.132 / Chapter 5.6.1 --- Documentation --- p.132 / Chapter 5.6.1.1 --- Documents of the Legislative Council --- p.132 / Chapter 5.6.1.2 --- Publications and Press Releases from the Websites of IRD and TD --- p.133 / Chapter 5.6.1.3 --- Newspaper Clippings --- p.134 / Chapter 5.6.1.4 --- University Libraries --- p.134 / Chapter 5.6.2 --- Archival Records --- p.134 / Chapter 5.6.3 --- Direct Observation --- p.135 / Chapter 5.6.4 --- Interviews --- p.136 / Chapter 5.7 --- Conclusion --- p.138 / Chapter Chapter 6: --- Research Findings --- p.139 / Chapter 6.1 --- Introduction --- p.139 / Chapter 6.2 --- Research Findings --- p.145 / Chapter 6.2.1 --- E-stamping Service --- p.145 / Chapter 6.2.1.1 --- Leadership of IRD --- p.145 / Chapter 6.2.1.2 --- Stakeholders of IRD --- p.157 / Chapter 6.2.2 --- Online Application for Renewal of Vehicle Licence Service --- p.167 / Chapter 6.2.2.1 --- Leadership of TD --- p.167 / Chapter 6.2.2.2 --- Stakeholders of TD --- p.178 / Chapter 6.3 --- Conclusion --- p.182 / Chapter Chapter 7: --- "Discussion, Implications and Conclusion" --- p.185 / Chapter 7.1 --- Introduction --- p.185 / Chapter 7.2 --- Discussion and Implications --- p.187 / Chapter 7.2.1 --- About Leadership --- p.188 / Chapter 7.2.2 --- About Stakeholders --- p.191 / Chapter 7.2.3 --- The Intertwined Relationship between Leader and Stakeholders --- p.194 / Chapter 7.2.4 --- The Debate of Local Variations Between Western and Asian Countries/ --- p.198 / Chapter 7.3 --- Conclusion and Future Studies --- p.198 / Appendices --- p.201 / Appendix 2.1 Distribution of Articles about E-government Websites and E-government Services in 11 Journals of Public Administration and Information Systems and Communication (2002-2006) --- p.201 / "Appendix 2.2 Number of E-government Articles on Western Countries, Asian Countries, and Comparative Studies Incorporating Asian Countries in 11 Journals of Public Administration and Information Systems and Communication (2002-2006)" --- p.205 / Appendix 2.3 Details of E-government Articles in 11 Journals of Public Administration and Information Systems and Communication (2002-2006) --- p.207 / Appendix 2.4 The Booklist of E-government and the Categories of Books about E-government --- p.211 / "Appendix 2.5 The Survey Result of Journal Articles about E-government in the Four “Little Dragons""" --- p.217 / Appendix 3.1 List of Home Pages of Departments/Branches and Government Related Organizations Up to July 5，1996 --- p.218 / Appendix 3.2 The 1998 “Digital 21 Strategy´ح： 18 Initiatives in Four Areas --- p.219 / Appendix 3.3 The 2001 “Digital 21 Strategy´ح： 23 Initiatives in Five Key Result Areas (KRAs) --- p.220 / Appendix 3.4 The 2004 “Digital 21 Strategy´ح： 45 Initiatives in Eight Main Areas --- p.221 / Appendix 3.5 A List of 22 Relevant Papers on the Development of E-government (1998-2006)/ --- p.223 / Appendix 3.6 E-government Services Provided by Ten Government Departments and Agencies under the First Phase of the Electronic Service Delivery Scheme --- p.227 / Appendix 3.7 Breakdown of the Per Year Savings Generated from the Computerization Projects in Various Stages of Funding in 2001-02 --- p.229 / Appendix 3.8 Usage of some Representative ESD Services --- p.230 / "Appendix 3.9 Focus, Methodology, and Research Findings of International E-government Reports" --- p.231 / Appendix 3.10 Illustration on Setting E-government Target --- p.236 / Appendix 3.11 50 Most Popular and Frequently Used Public Services Provided With An E-option --- p.237 / "Appendix 3.12 Comparison Data for Hits, Page Views and Visitor Sessions (6 months)" --- p.239 / Appendix 4.1 Stakeholder Definitions Arranged in Chronological Order --- p.240 / Appendix 4.2 Shareholder Groups in the Three Case Studies --- p.245 / Appendix 5.1 Flow Chart for Existing Stamping Process´ؤTenancy Agreement --- p.246 / Appendix 5.2 Flow Chart for Existing Stamping Process´ؤOther Documents (Including Lease) --- p.247 / Appendix 5.3 The Flow Chart for Existing Stamping Process´ؤ Property Transfer Documents --- p.248 / Appendix 5.4 The Interview Schedule --- p.249 / "Appendix 6.1 Total Number of Instruments Stamped, Number of Stamped Documents Per Post, and Average Number of Callers Per Day at the Stamp Office" --- p.250 / Bibliography --- p.251

Thesis (Ph.D.)--University of Delaware, 2007. / Principal faculty advisor: Marian L. Palley, Dept. of Political Science & International Relations. Includes bibliographical references.

A research dissertation submitted for the Degree of Master of Commerce (Information Systems) by Research / One of the aims of the development of Smart City initiatives is to provide electronic services that address residents’ information needs. Local governments in South Africa have realised that e-government can improve service delivery. There are currently government e-services that are designed to meet residents’ information needs and transform Johannesburg into a Smart City. However, local governments face the challenge of deficiencies in the use of government e-services. In order to ensure that all residents benefit from Smart City services there is a need to understand the use and non-use of these services. This research has been conducted in Johannesburg to understand what makes people use or not use the provided Smart City services. In this context, Smart City services refer to government e-service websites and government city Wi-Fi. The research was addressed from an interpretive perspective employing qualitative methods. The theoretical framework of government websites utilisation developed by Wang (2014) was used as a theoretical grounding. Data was Data was collected through in- depth semi -structured face-to -face interviews with open-ended questions. Twelve interviews were concluded. The results confirm Wang's (2014) theoretical framework in that all the major concepts: value, user needs, effectiveness of government websites, and alternative information sources were reflected as influencing the use and non-use of Smart City services. In addition the results extend Wang's (2014) framework with additional important core concepts: awareness, access, and trust. These concepts are particularly important to residents' participation in a developing country context and can be used to create a deeper understanding of how different types of residents engage or don't engage with Smart City services. In the pursuit of Smart Cities, local governments can use the results of the study to establish measures that can increase the use of free Wi-Fi around the city and government websites. A paper from this research report has been peer reviewed and was accepted for the Community Informatics Research Network (CIRN) conference which was held at Monash University in Italy, Prato. The title of the paper is: Explaining the Use and Non-Use of Smart Cities Services in Johannesburg: Residents’ Perspectives. On the 9th, 10th, and 11th November 2015, I attended the CIRN conference in Italy and presented the paper. The paper will be part of the conference proceedings. / MT2017

A research report submitted in partial fulfilment of the requirements for the degree of Masters in Commerce (Information Systems), in the School of Economic and Business Sciences at the University of Witwatersrand, March 2017 / In spite of the challenges arising from poverty, illiteracy, corruption and inefficient government processes, cities around the world are resolute in their quest to deliver key information and services to citizens by adopting and developing online government applications. For these applications to be successful, it is imperative that they offer services that adequately address the needs of citizens. The present study aimed at exploring the extent an e-government application is being effectively used, in a context of an African Smart city. Initially, the study reviewed a handful of relevant literature to support the aims of this study and to underpin the results on evidence-based theoretical foundations. The study moved beyond the commonly studied behavioural concepts of adoption and use, towards value-driven Information Systems diffusion. While adoption and use of Information Systems are two widely recognised concepts throughout academia and extensively supported by literature, the effective use of Information Systems is generally neglected in theory and fails in practice. This gap presented in literature, an opportunity for this study to understand the value derived by citizens in using an e-government application and by governments in implementing it. The study has applied the Self-Determination Theory (SDT) and Unified Theory of Acceptance and Use Theory (UTAUT) frameworks to explain the determinants of use and subsequently, effective use. From the conceptual definition of the use of e-governance, this study has identified the motivating or selfregulating factors of effective use. The study then empirically measured a handful of them in order to infer and argue a case for effective use of such applications. The initial findings suggest that an inferential discipline was applied and that Actual Usage infers Effective Use as intended by this study. The results also suggest that diffusion and effective use of an e-government application still requires some improvements. The user experience, lack or out-dated information and general lack of awareness of the application are among the more pertinent findings on effective use of an e-government application. The findings highlighted that effective use is inferable when use of IS has been established. The empirical findings of this study demonstrate a need for a ‗one-stop shop‘ model and citizen-focused service delivery agenda for e-government applications. More specifically, the results of this study highlighted an inferential relationship between actual usage and effective use. This means that factors that affect Actual Usage, based on UTAUT are positively related to SDT factors of Effective Use. For instance, Performance Expectancy has been found to have a positive effect on Actual Usage, implying that citizens with high Performance Expectancy are more likely to use an e-government. Social Influences were also found to significantly affect the citizens‘ motivation and intentions to engage with an e-government application. A large number of users have indicated that their inclination to use the application was influenced by social connections. The Facilitating Conditions construct has been found to significantly influence the citizens‘ behavioural intention to use an e-government application. Predictably, the study also found Self-efficacy to be a weak predictor and moderator of a relationship between a dependent and an independent variable. The immediate relevance and application of this study lies in the expected return on investment derived from an effective use of an e-government application, which is particularly beneficial for a budding African Smart City. The need to effectively and affordably deliver needed government information and services to citizen across the spectrum is even more pronounced in Africa. This study makes specific contributions to the formulation of a model and suggestions for future research. The theoretical contribution is in bridging the literature gap by providing a model for effective use of e-government application in the context of an African Smart City. The current study is one of the first to demonstrate the influence SDT has on actual usage and effective use. This is useful to studies in the IS Domain, particularly for the new concepts of e-government and Smart City. / XL2018

Tam Ka Wing Matthew. / Thesis (M.Phil.)--Chinese University of Hong Kong, 2003. / Includes bibliographical references (leaves 84-89). / Abstracts in English and Chinese. / Acknowledgement --- p.i / Abstract --- p.i / Table of Contents --- p.iii / Chapter 1 --- Introduction --- p.1 / Chapter 2 --- eGovernment Requirements --- p.5 / Chapter 2.1 --- Efficient Operation --- p.5 / Chapter 2.2 --- Citizen-centric Government --- p.7 / Chapter 2.3 --- Security --- p.10 / Chapter 2.3.1 --- Confidentiality --- p.10 / Chapter 2.3.2 --- Integrity --- p.12 / Chapter 2.3.3 --- Availability --- p.12 / Chapter 2.4 --- Support of eBusiness --- p.13 / Chapter 3 --- Webservices for e-Government - A Marriage for Interoperability --- p.15 / Chapter 4 --- A Webservices Based eGovernment Framework --- p.17 / Chapter 4.1 --- System Component Model --- p.17 / Chapter 4.2 --- System Access Model --- p.18 / Chapter 4.3 --- Security Model --- p.20 / Chapter 4.3.1 --- Access Right Model --- p.20 / Chapter 4.3.2 --- Authentication Model --- p.22 / Chapter 4.4 --- Transaction Model --- p.23 / Chapter 5 --- eGovernment WebServices Access Control --- p.25 / Chapter 5.1 --- eGovernment WebService --- p.25 / Chapter 5.2 --- Request of Access --- p.27 / Chapter 5.3 --- eGovernment Access Policy --- p.30 / Chapter 5.3.1 --- Administration Based Policy --- p.32 / Chapter 5.3.2 --- Legislation Based Policy --- p.33 / Chapter 6 --- Research in Access Control --- p.38 / Chapter 6.1 --- Traditional Model --- p.38 / Chapter 6.2 --- More Advanced Models --- p.39 / Chapter 6.2.1 --- Role-Based Access Control Model --- p.39 / Chapter 6.2.2 --- Task-Based Authorisation Control Models --- p.41 / Chapter 6.2.3 --- Digital Library Authorisation Model --- p.42 / Chapter 6.3 --- Recent Works --- p.44 / Chapter 6.4 --- Limitations of the Models --- p.45 / Chapter 7 --- Proposed Approach --- p.47 / Chapter 7.1 --- WebService Specific Access Control --- p.48 / Chapter 7.1.1 --- WebService Access Rules --- p.48 / Chapter 7.1.2 --- Authorisation Conflict Resolution --- p.50 / Chapter 7.2 --- Subject Based Access Control --- p.52 / Chapter 7.2.1 --- Subject Category --- p.52 / Chapter 7.2.2 --- Subject Access Rules --- p.53 / Chapter 7.2.3 --- WebService Registration --- p.55 / Chapter 7.2.4 --- Authorisation Conflict Resolution --- p.56 / Chapter 7.3 --- The WebServices --- p.57 / Chapter 7.4 --- Combining Two Level Access Control --- p.57 / Chapter 7.5 --- Application to Chained WebService Request --- p.58 / Chapter 7.6 --- Comparison with the Existing Access Control Models --- p.59 / Chapter 8 --- An Implementation Reference Model --- p.60 / Chapter 8.1 --- Some Practical Issues --- p.60 / Chapter 8.1.1 --- Citizen Privacy --- p.60 / Chapter 8.1.2 --- Trust between eGovernment Systems --- p.61 / Chapter 8.1.3 --- Authentication --- p.62 / Chapter 8.2 --- System Architecture --- p.64 / Chapter 8.2.1 --- eGovernment WebServices Gateway --- p.65 / Chapter 8.2.2 --- Authentication Engine --- p.66 / Chapter 8.2.3 --- Access Control Database --- p.66 / Chapter 8.2.4 --- Access Control Decision Engine --- p.67 / Chapter 8.2.5 --- A Working Scenario --- p.67 / Chapter 8.3 --- Implementation --- p.69 / Chapter 9 --- Evaluation of the Proposed Mechanism --- p.74 / Chapter 9.1 --- Application Scenarios --- p.75 / Chapter 9.1.1 --- Citizen Level Access Right --- p.75 / Chapter 9.1.2 --- Access Means Based Authorisation --- p.76 / Chapter 9.1.3 --- Access Right Based on Combination of User and Consumer Identity --- p.77 / Chapter 9.1.4 --- Legislation Based Access Right --- p.78 / Chapter 9.1.5 --- Joined-up Government --- p.79 / Chapter 10 --- Conclusion and Future Directions --- p.81 / References --- p.84