The capability of organizations to respond to unexpected events has been investigated from different theoretical angles: organizational learning, improvisation, ambidexterity, resilience, to name but a few. These concepts, however, hardly ever refer to structural characteristics. Against this backdrop, the aim of this paper is twofold. First, based on systems and organizational learning theory, it will theoretically link the characteristics of organizational structure with organizational responses to unexpected external jolts, thus contributing to better understand the reactions of organizations to the unexpected. Second, it will empirically illustrate the relation of organizational structure with organizational responses by investigating how Civil Society Organizations (CSOs) in Austria reacted to the unexpected inflow of refugees from Central Europe. In 2015, CSOs accepted a wide range of responsibilities and worked together with government entities to provide shelter, catering, and transport for almost one million refugees. Based on participant observations during opera- tion, in-depth interviews (2015 and 2016) and focus groups with decision-makers (2017), we will sketch three longi- tudinal case studies of organizations with very different structures, concentrating on the processes and operations they developed during the crisis. Our findings show that their responses are closely related to their structure, specifically to the flexibility and the stability of structural elements. Remarkable changes took place in all organizations investigated. Initial responses and first structural changes occurred mainly where the structure already allowed for flexibility. Yet in the long run, the adaptations also impacted the stable structural elements.

The need for increased computational power is growing faster than our ability to produce faster computers. Already researchers are proposing systems that require peta-flop capable super computers, a far cry from what is currently capable. To meet such high computational requirements, networks of computers will be required. While it is possible to network together computers to achieve a single task, making that network more flexible to handle a multitude of different tasks is the promise of grid computing. <p>Grid systems are slowly appearing that are designed to run many independent tasks, and provide the ability for programs to migrate between machines before completion. However, these systems lack coordination capabilities. Many grid systems/environments allow multiple tasks to communicate/coordinate with each other based on various paradigms, but don't provide migration capabilities. <p>This thesis proposes a system, called JOLTS, that attempts to fill a gap by providing both checkpointing and coordination capabilities. The coordination model offered by JOLTS is based on the Objective Linda coordination language, with some additions. This thesis will show that the object space model is an effective form of coordination and communication, and can effectively be combined with checkpointing capabilities inside the same grid system.

The need for increased computational power is growing faster than our ability to produce faster computers. Already researchers are proposing systems that require peta-flop capable super computers, a far cry from what is currently capable. To meet such high computational requirements, networks of computers will be required. While it is possible to network together computers to achieve a single task, making that network more flexible to handle a multitude of different tasks is the promise of grid computing. <p>Grid systems are slowly appearing that are designed to run many independent tasks, and provide the ability for programs to migrate between machines before completion. However, these systems lack coordination capabilities. Many grid systems/environments allow multiple tasks to communicate/coordinate with each other based on various paradigms, but don't provide migration capabilities. <p>This thesis proposes a system, called JOLTS, that attempts to fill a gap by providing both checkpointing and coordination capabilities. The coordination model offered by JOLTS is based on the Objective Linda coordination language, with some additions. This thesis will show that the object space model is an effective form of coordination and communication, and can effectively be combined with checkpointing capabilities inside the same grid system.

The proliferation of web based technologies has resulted in new forms of communities and organizations with enormous implications for design of learning and education. This thesis explores learning occurring within open source software (OSS) communities. OSS communities are a dominant form of organizing in software development with implications not only for innovative product development but also for the training of a large number of software developers. The central catalyst of learning within these communities is expert-novice interactions. These interactions between experts and novices or newcomers are critical for the growth and sustenance of a community and therefore it is imperative that experts are able to provide newcomers requisite advice and support as they traverse the community and develop software. Although prior literature has demonstrated the significance of expert-novice interactions, there are two central issues that have not been examined. First, there is no examination of the role of external events on community interaction, particularly as it relates to experts and novices. Second, the exact nature of expert help, particularly, the quantity of help and whether it helps or hinders newcomer participation has not been studied. This thesis studies these two aspects of expert-novice interaction within OSS communities. The data for this study comes from two OSS communities. The Java newcomer forum was studied as it provided a useful setting for examining external events given the recent changes in Java's ownership. Furthermore, the forum has a rating system which classifies newcomers and experienced members allowing the analysis of expert-novice interactions. The second set of data comes from the MySQL newcomer forum which has also undergone organizational changes and allows for comparison with data from the Java forum. Data were collected by parsing information from the HTML pages and stored in a relational database. To analyze the effect of external events, a natural experiment method was used whereby participation levels were studied around significant events that affected the community. To better understand the changes contextually, an extensive study of major news outlets was also undertaken. Findings from the external event study show significant changes in participation patterns, especially among newcomers in response to key external events. The study also revealed that the changes in participation of newcomers were observed even though other internal characteristics (help giving, expert participation) did not change indicating that external events have a strong bearing on community participation. The effect of expert advice was studied using a logistic regression model to determine how specific participation patterns in discussion threads led to the final response to newcomers. This was supported by social network analysis to visually interpret the participation patterns of experienced members in two different scenarios, one in which the question was answered and the other where it was not. Findings show that higher number of responses from experienced members did not correlate with a response. Therefore, although expert help is essential, non-moderated or unguided help can lead to conflict among experts and inefficient feedback to newcomers. / Master of Science