Leeroy Group AB är ett IT-produktbolag i Sundsvall som även sköter support för sina produkter. Detta görs i ett egenutvecklat ärendehanteringssystem som under tid utvecklats och skräddarsytts efter verksamhetens behov. Leeroy är nu ute efter ett kraftfullare ärendehanteringssystem som skall ge möjlighet att ta hand om fler ärenden ju mer företaget växer. Detta examensarbete har inkluderat en grundlig förstudie bland de anställda på Leeroy. En kartläggning av krav och behov som finns för Leeroys' supporthantering har gjorts och sammanställts till en kravspecifikation. Leeroy har valt att titta på två stycken utvalda ärendehanteringssystem: Jira Service Desk och Zendesk. Utifrån den kravspecifikation som framkommit görs en dokumentations-inhämtning baserat på dessa krav och behov, för att sedan kunna presentera ett lämpligt alternativ för Leeroy. För att sedan ytterligare göra detta byta till en smidigare process har ett REST API och enklare webbapplikation utvecklats för att kunna hämta in kund-data från den befintliga kund-databasen. Webb-applikationen kommer att fungera som en koncept-applikation där man med sökning mot butiksnamn eller butiksnummer får ut all relevant information som Leeroys' supportanställda behöver.

This diploma thesis deals with implementation of JIRA in a selected company. The aim of the thesis is to propose solution design for implementation of JIRA in order to support the processes of the company and also eliminate the problems occuring at present. The thesis is divided into three parts. The introduction of section provides a theoretical basis for the thesis, which consists of a description of the essential characteristics ADLM tools, analysis of the current competitors of the company Atlassian, which develops JIRA, and also description of the functionality of JIRA and plugins integrable with JIRA. The beginning of the second part consists of basic information about selected company, the defined processes and problems which new solution should eliminate. The core of practical part includes solution design for implementation of JIRA within the defined processes. The last part deals with the evaluation of implementation, proposal of possible improvements and generalization of experience gained in the implementation.

Automated testing is a fast-growing requirement for many IT companies. The idea of testing is to create a better product for both the company and the customer. The goal of this study is to examine different aspects of au- tomated testing and Xray as a test management tool. The literature study considers information from several different scientific reports. It shows that the benefits of automated testing include increased productivity and reliable software but also pitfalls like a high initial cost and a maintenance cost. Research suggests that automated testing is complementary to man- ual testing. Manual testing is more suited for exploratory testing, while automated testing is better for regression testing. Using historical data manual tests can be placed into prioritised clusters. The coverage of each test within a cluster determines its priority, where a test with high cover- age has a high priority. A near-optimal solution for prioritising automated tests is the combination of two well-known strategies, the additional cov- erage strategy and the total coverage strategy. Tests are prioritised based on how much of the code they uniquely cover. Code coverage is mea- sured using statements, methods or complexity. Furthermore, this thesis demonstrates a proof of concept for how the unified algorithm can pri- oritise Xray tests. Xray is evaluated according to the ISO/IEC 25010:2011 standard together with a survey done on Xray practitioners. The evalua- tion for Xray shows that Xray provides the necessary tools and functions to manage a testing suite successfully. However, no official encryption exist for the Jira server, and Xray lacks integrated documentation.

This thesis deals with the testing process improvement and the implementation of specific improvement. Its objective is to describe the methodology TPI NEXT, define possible approaches to synchronization tools HP Quality Center and JIRA and implementation of the application for synchronization defects from HP Quality Center to JIRA. The first part of the thesis defines the basic terminology of testing and testing principles. Second part contains description of the methodology TPI NEXT, focusing on its key areas. The next part of the thesis describes synchronization of HP Quality Center and JIRA in the context of testing process improvement. The main part of the thesis focuses on approaches to synchronization tools HP Quality Center and JIRA and specific implementation of synchronization bridge. This bridge allows unilateral synchronization of defects from HP Quality Center to JIRA and is written in Java.

Currently, the development of embedded system requires a variety of software and tools. Moreover, most of this software and tools are standalone applications, thus they are unconnected and their data can be inconsistent and duplicated. This increase both heterogeneity and the complexity of the development environment. To address this situation, tool integration solutions based on Linked Data are used, as they provide scalable and sustainable integration across different engineering tools. Different systems can access and share data by following the Linked-Data-based Open Service for Lifecycle Collaboration (OSLC) specification. OSLC uses the Tracked Resource Set (TRS) protocol to enable a server to expose a resource set and to enable a client to discover a resource in the resource set. Currently, the TRS protocol uses a client pull for the client to update its data and to synchronize with the server. However, this method is inefficient and time consuming. Moreover, high-frequency pulling may introduce an extra burden on the network and server, while low-frequency pulling increases the system’s latency (as seen by the client). A push-based low-latency solution for the TRS protocol was implemented using Message Queue Telemetry Transport (MQTT) technology. The TRS server uses MQTT to push the update patch (called a ChangeEvent) to the TRS client, then the client updates its content according to this ChangeEvent. As a result, the TRS client synchronizes with the TRS server in real time. Furthermore, a TRS adaptor was developed for Atlassian’s JIRA, a widely-used project and issue management tool. This JIRA-TRS adaptor provides a TRS provider with the ability to share data via JIRA with other software or tools which utilize the TRS protocol. In addition, a simulator was developed to simulate the operations in JIRA for a period of time (specifically the create, modify, and delete actions regarding issues) and acts as a validator to check if the data in TRS client matches the data in JIRA. An evaluation of the push-based TRS system shows an average synchronization delay of around 30 milliseconds. This is a huge change compared with original TRS system that synchronized every 60 seconds. / Nuvarande inbyggda system kräver en mängd olika program och verktyg för att stödja dess utveckling. Dessutom är de flesta av dessa programvara och verktyg fristående applikationer. De är oanslutna och deras data kan vara inkonsistent och duplicerad. Detta medför ökad heterogenitet och ökar komplexiteten i utvecklingsmiljön. För att hantera denna situation används verktygsintegrationslösningar baserade på Länkad Data, eftersom de ger en skalbar och hållbar integrationslösning för olika tekniska verktyg. Olika system kan komma åt och dela data genom att följa den Länkad Data-baserade tjänsten Open Service for Lifecycle Collaboration (OSLC). OSLC använder TRS-protokollet (Tracked Resource Set) så att en server kan exponera en resursuppsättning och för att möjliggöra för en klient att upptäcka en resurs i resursuppsättningen. TRS-protokollet använder för tillfället pull-metoden så att klienten kan uppdatera sin data och synkronisera med servern. Denna metod är emellertid ineffektiv och tidskrävande. Vidare kan en högfrekvensdriven pull-metod införa en extra börda på nätverket och servern, medan lågfrekvensdriven ökar systemets latens (som ses av klienten). I det här examensprojektet implementerar vi en pushbaserad låg latenslösning för TRS-protokollet. Den teknik som används är Message Queue Telemetry Transport (MQTT). TRS-servern använder MQTT för att pusha uppdateringspatchen (som kallas ChangeEvent) till TRS-klienten. Därefter uppdaterar klienten dess innehåll enligt denna ChangeEvent. Vilket resulterar i att TRS-klienten synkroniseras med TRS-servern i realtid. Dessutom utvecklas en TRS-adapter för Atlassians JIRA som är ett välanvänt projekt och problemhanteringsverktyg. JIRA-TRS-adaptern tillhandahåller en TRS-leverantör med möjlighet att dela data via JIRA med annan programvara eller verktyg som använder TRS-protokollet. Dessutom utvecklade vi en simulator för att simulera verksamheten i JIRA under en tidsperiod (specifikt skapa, ändra och ta bort åtgärder rörande problem) och en validator för att kontrollera om data i TRS-klienten matchar data i JIRA. En utvärdering av det pushbaserade TRS-systemet visar en genomsnittlig synkroniseringsfördröjning på cirka 30 millisekunder. Detta är en stor förändring jämfört med det ursprungliga TRS-systemet som synkroniseras var 60:e sekund.

This thesis is focused on design methodology of administration and management of issues, using issue-tracking system. The objective is to create such methodology and deploy it to specific organization. During methodology creation, there were used best practices, acquired from source thesis and authors experiences. In theoretical part of thesis are described approaches, witch is this thesis based on. Then thesis describes what issue-tracking system is and lists mostly used issue-tracking systems. In practical part, the methodology itself is created. At first, target group is described. Then, types of issuse and roles used in issue-tracking system are described. Then is described, how to create lifecycle of issue and how to handle with its attributes. Last part is focused on data reporting from issue-tracking system. Last chapter of practical part describes how to implement methodology to issue-tracking system JIRA.

This diploma thesis deals with the requirements engineering as one of the key areas of development of software applications. By requirements prospective users express their needs and goals which shall be achieved using the developed application. The correctness and completeness of the requirements is thus critical for the success of any software project. The main objective of this dissertation is determination of steps which must be made to improve quality of requirements on real software project in Czech financial institution. This is achieved by analysis of current requirements development process as well as by analysis of the sample of specific requirements. One part of the carried out analysis focuses also on the revision of actual settings of Atlassian JIRA application which is used for requirements management. Based on the analysis some crucial shortcomings are identified and steps for their elimination are introduced. This includes, inter alia, manual of how to specify correct requirements and checklists for different actors who work with requirements. The theoretical part gives a comprehensive overview of selected techniques and practices which are applicable for requirements gathering and analysis. Every mentioned technique is then evaluated from the perspective of its usability in the environment of large Czech bank. This overview can be useful both for junior analytics as a collection of best practices and for senior analytics as an overview of possible areas for their professional development.

The content of this diploma thesis is an analysis of the current state of management of international projects in a multinational IT company, which should lead to the selection and implementation of an appropriate project management tool supporting planning and project management using agile methods Scrum and Kanban. The focus of this thesis is the actual implementation of the selected tool and its setting.

This work is aimed on creating plug-in module for the system Atlassian JIRA. The module was developed based on the requirements of real company and provided as a project corresponding with business processes. The main objective was to extend the functionality of used system and to design project delivery process modifications for projects of similar type.

The diploma thesis is focused on the creation of a helpdesk design for ESKO software. This ESKO software was developed by ISIT Slovakia s.r.o. The helpdesk will be represented by several software. Some are used to create diagrams and represent workflows, others for graphic editing. The helpdesk will be created based on the current needs of the company and then delivered to it as the final product. The main goal is to extend the functionality of an existing website and add to this website and the proposed helpdesk. The bonus will be a query library, which should work on the principle of an SQL database.