This study was an analysis of the hiring procedures and job requirements for beginning clerical workers in selected firms in Belton and Temple, Texas. The study specifically attempted to determine the minimum employment standards for clerical workers and to determine the procedures used in screening applicants for employment.

Globalisation yields numerous challenges and continuous changes in the economic environment, rapid technological advancements, and an increased emphasis on organisational competitiveness. The existing practice in the Telecommunications company relied on conventional recruitment-on-vacancy and training. In 1997, a customer contact research programme was launched to review the specific competencies underlying the full range of customer contact roles, in order to understand the constructs which would underlie effective assessment of people for the role of sales and marketing. The aim of this research was to evaluate the effectiveness of an assessment battery in a telecommunications company. The assessment battery measures the participants' essential skills, behaviour and performance to bring about critical development action. The Work Profiling System (WPS) and Subject Matter Experts in the Sales Division identified the fifteen competencies. The assessment battery consisted of Ability Tests: Verbal Evaluation (VCC3) and Numerical Evaluation (NCC4), and a personality questionnaire: Customer Contact Styles Questionnaire (CCSQ7.2). The Customer Contact Competency Inventory (CCCI) was electronically administered to the sales representatives' respective managers in 2006, to give objective 360" feedback. The study population (n=97) consisted of sales representatives working in a Telecommunication company. The objectives for this research were to validate the chosen selection battery for the sales representatives, and determine its relation to manager-rated performance. Descriptive and inferential statistics were used to analyse the data. Stepwise multiple regression analyses were carried out to determine whether the independent variables (CCSQ7.2 and Ability Tests) hold any predictive value regarding the dependent variable (CCCI). The results of the regression analyses showed that Verbal Evaluation (VCC3) was a significant predictor of: Convincing, Communicating Orally, Results Driven. Problem Solving and Organisation. Modest (R4) was a significant predictor of Convincing. Participative (R5) was a significant predictor of Problem Solving and Organisation. Overall, it can be stated that there is a significant relationship between the test battery and job performance. The results in this study reflect that correlations between personality, ability and performance were small to moderate. This is lower than expected and what is found in similar international research. This is probably due to the flawed criterion. The results should be used with caution to prevent making a Type I1 error. Recommendations for future research are made. vii / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

Globalisation yields numerous challenges and continuous changes in the economic environment, rapid technological advancements, and an increased emphasis on organisational competitiveness. The existing practice in the Telecommunications company relied on conventional recruitment-on-vacancy and training. In 1997, a customer contact research programme was launched to review the specific competencies underlying the full range of customer contact roles, in order to understand the constructs which would underlie effective assessment of people for the role of sales and marketing. The aim of this research was to evaluate the effectiveness of an assessment battery in a telecommunications company. The assessment battery measures the participants' essential skills, behaviour and performance to bring about critical development action. The Work Profiling System (WPS) and Subject Matter Experts in the Sales Division identified the fifteen competencies. The assessment battery consisted of Ability Tests: Verbal Evaluation (VCC3) and Numerical Evaluation (NCC4), and a personality questionnaire: Customer Contact Styles Questionnaire (CCSQ7.2). The Customer Contact Competency Inventory (CCCI) was electronically administered to the sales representatives' respective managers in 2006, to give objective 360" feedback. The study population (n=97) consisted of sales representatives working in a Telecommunication company. The objectives for this research were to validate the chosen selection battery for the sales representatives, and determine its relation to manager-rated performance. Descriptive and inferential statistics were used to analyse the data. Stepwise multiple regression analyses were carried out to determine whether the independent variables (CCSQ7.2 and Ability Tests) hold any predictive value regarding the dependent variable (CCCI). The results of the regression analyses showed that Verbal Evaluation (VCC3) was a significant predictor of: Convincing, Communicating Orally, Results Driven. Problem Solving and Organisation. Modest (R4) was a significant predictor of Convincing. Participative (R5) was a significant predictor of Problem Solving and Organisation. Overall, it can be stated that there is a significant relationship between the test battery and job performance. The results in this study reflect that correlations between personality, ability and performance were small to moderate. This is lower than expected and what is found in similar international research. This is probably due to the flawed criterion. The results should be used with caution to prevent making a Type I1 error. Recommendations for future research are made. vii / Thesis (M.A. (Industrial Psychology))--North-West University, Potchefstroom Campus, 2007.

Work is a central activity in human lives and we cannot afford to talk about work and exclude employees, especially on how their personal lives are being influenced by the job requirements on daily basis. The work environments are ever changing due to a number of internal and external pressures. These changes result in adjustments of job requirements which in turn influence employees’ personal lives which constitute of the emotional, physical, psychological, social and spiritual dimensions. The nature and extent of the actual influence is depended of a number of factors like employee demographics, the business process of each job, employee perceptions about the requirements of their jobs and the actual job requirements demands. The goal of this study was to explore and describe the influence of the job-requirements on the personal lives of the Planners in the Department of Land Affairs. The objectives of this study were: <ul> <li> To conceptualise theoretically the influence of job requirements on the personal lives of employees.</li> <li> To undertake an empirical study to investigate the influence of the specific job requirements on the personal lives of Planners in the Department of Land Affairs.</li> <li> To draw conclusions and make recommendations to the Department of Land Affairs on how to address the needs of Planners and to formulate guidelines to enhance the Planners’ quality of life.</li> </ul> In the context of quantitative research, the researcher utilised applied research since this study was designed to offer practical solutions to problems experienced by the Department of Land Affairs on improving quality of life for Planners thus enhancing productivity. Group administered questionnaires were utilised as a data collection method and it was pilot tested with three employees at the National Office of the Department of Land Affairs who did not form part of the actual study. The population of the study was 51 and all of them completed the questionnaire. The results of the study showed that employees who were employed as Planners by the Department of Land Affairs at the Mpumalanga Regional Land Claims Commission, were exposed to job requirements which to a larger extent had a negative influence on certain dimensions of their personal lives. The goal of the study was achieved in that the researcher did not only manage to explore and describe the influence of the job requirements on the personal lives of the Planners in the Department of Land Affairs but also managed to give recommendations to the Department of Land Affairs on how to enhance quality of life of Planners. Copyright / Dissertation (MSW)--University of Pretoria, 2009. / Social Work and Criminology / unrestricted